Summary
Overview
Work History
Education
Skills
Timeline
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ALLAN GABRIEL DE ANGELES PEREIRA

Kingsford,NSW

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

9
9
years of professional experience

Work History

Manager of Sales and Production

Royal Face
05.2021 - 12.2023

Increased sales of aesthetic procedures at the clinic by creating effective sales strategies that maintained key client relationship.

Created weekly goals to improve the team's sales performance and motivate them to do their best.
Managed service strategies to keep old customers and attract new ones.
Developed marketing strategies to attract customers to the company by publishing the results of procedures.
Organized awards and gifts for employees who had the best sales results in the month to always keep them motivated

Telemarketing Agent

Teleperformance Brasil
01.2020 - 03.2021

Sold internet and cable TV products to the company's customers via telephone calls.
Showed customers the benefits of purchasing the company's products and how much it would help them in their daily lives.
Followed the sales strategies created by managers to improve sales and complemented them by creating my own persuasion strategies.
Achieved monthly sales and service goals to contribute to the team's growth.

Restaurant Waiter

Restaurante Madero
03.2018 - 11.2019
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.

Bar Waiter

Baron Bar
04.2016 - 02.2018
  • Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
  • Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
  • Demonstrated proficiency in using point-of-sale systems for accurate order processing and payment handling.
  • Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
  • Ensured responsible alcohol service, adhering to local laws and regulations regarding age verification and intoxication levels.

Cook's Assistant

Restaurante Venancio
02.2015 - 02.2016
  • Worked with chef to prepare daily food specials and other supplies.
  • Prepared food orders to support waitstaff and other team members.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Followed recipes closely for consistent taste, quality and presentation.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.

Education

Postgraduate - Aesthetic Procedures

IBECO Institute
Sao Paulo
01.2020

Bachelor of Science - Biomedicine

Sao Judas University
Sao Paulo, Brazil.
12.2018

High School Diploma -

Joao Paulo School
Maua, Brazil.
12.2013

No Degree - Responsible Service of Alcohol (RSA) - Liquor & Gaming NSW

Sydney CBD
Sydney, NSW, Australia
02.2024 - 02.2024

Skills

  • Service Quality
  • Wine Pairing
  • Order Taking
  • Food Presentation
  • Cleanliness
  • Time management
  • Adaptability
  • Cross-selling
  • Positive attitude
  • Multitasking
  • Attention to detail
  • Order Management

Timeline

No Degree - Responsible Service of Alcohol (RSA) - Liquor & Gaming NSW

Sydney CBD
02.2024 - 02.2024

Manager of Sales and Production

Royal Face
05.2021 - 12.2023

Telemarketing Agent

Teleperformance Brasil
01.2020 - 03.2021

Restaurant Waiter

Restaurante Madero
03.2018 - 11.2019

Bar Waiter

Baron Bar
04.2016 - 02.2018

Cook's Assistant

Restaurante Venancio
02.2015 - 02.2016

Postgraduate - Aesthetic Procedures

IBECO Institute

Bachelor of Science - Biomedicine

Sao Judas University

High School Diploma -

Joao Paulo School
ALLAN GABRIEL DE ANGELES PEREIRA