Allan Gilbert Danganan Manuel
Sydney,NSW
Summary
Experienced professional seeking an exciting and challenging role in human relations or the professional hospitality industry. Committed to excellence and fostering a strong team spirit. Over 7 years of extensive sales experience in the rental cars and retail industries, as well as more than 10 years of expertise in human resources, including talent acquisition, strategic planning, employee relations, performance management, and training & development. Known for versatility, passion, and innovation, with a proven track record of supporting strategic and operational initiatives for both start-up and well-established multinational corporations and cruise ships (such as Star Cruises Ltd, Resorts World Manila, Star Cruises Manila ROHQ, and Resorts World Sentosa Singapore). Additionally, skilled in administrative office management and rostering, scheduling & deployment of casino table games staff.
Overview
23
23
years of professional experience
Work History
Rental Sales Supervisor
Redspot Pty Ltd
12.2024 - Current
- Delivers an excellent Customer Service experience
- Opening and closing rental agreements
- Selling additional over the counter rental products
- Managing Reservations
- Checking of rented vehicles in and out
- Completing accidental and damages reports
- Constantly monitors, tracks, and organizes fleet activity
Valet Parking Attendant
Wilson Parking
07.2024 - Current
- Explained parking rates and retrieval procedures to guests upon arrival.
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
Rental Sales Officer (Deputy Operations Manager)
Sixt Car Rental, Kingmill Pty Ltd.
08.2017 - 11.2024
- Company Overview: (NSW, Australia)
- Delivers an excellent Customer Service experience
- Opening and closing rental agreements
- Selling additional over the counter rental products
- Managing Reservations
- Checking of rented vehicles in and out
- Completing accidental and damages reports
- Constantly monitors, tracks, and organizes fleet activity
- (NSW, Australia)
Retail Assistant
ALDI
01.2017 - 08.2017
- Company Overview: (NSW, Australia)
- Ensures high levels of customer satisfaction through excellent sales service
- Maintains outstanding store condition and visual merchandising standards
- Assists with the sales process by maintaining a fully stocked store
- Manages point-of-sales processes
- (NSW, Australia)
Travel Sales Consultant
Flight Centre Travel Group
10.2016 - 11.2016
- Company Overview: (NSW, Australia)
- Identifies the clients’ specifications and wishes and suggests suitable travel packages or services
- Organizes travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc
- Supplied travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
- Handles unforeseen problems and complaints and determines eligibility for money returns
- Creates, maintains and updates electronic records of clients
- Collects deposits and balance - and keeping financial statements and documents
- Dealing with face-to-face customer / Handling inbound calls
- (NSW, Australia)
Administrative Executive
Resorts World Sentosa Pte. Ltd.
04.2011 - 06.2016
- Company Overview: (Sentosa, Singapore) – Training & Deployment Department
- Provides administrative support to the managers and directors of the department, Casino table games employees, and HR which includes scheduling & deployment, performance / conduct management, employee relations, strategic planning and operational enhancement
- Managed rosters, manpower allocations and personal data files for Casino table game staff
- Liaise and work closely with various departments to coordinate various training initiatives
- (Sentosa, Singapore) – Training & Deployment Department
Data Entry (Project Officer)
Expereo Singapore Pte Ltd.
11.2010 - 12.2010
- Company Overview: (Under Robert Half International Pte
- Ltd.)
- Assists the Director-Carrier Relations on the overall special projects
- Coordinates and liaises with all the Asia-Pacific Network Providers on Telecommunications installations and other Network Services
- Updates the information on BOSS System (in-house System) for ordering, budgeting & financing matters
- Performs other duties assigned by the Director-Carrier Relations and the Country Manager
- (Under Robert Half International Pte
- Ltd.)
Assistant Manager – Human Resources (Hotel Fleet)
Star Cruises Limited
02.2009 - 08.2010
- Company Overview: (Manila, Philippines) – Regional Operations Head Quarters (Under Famous City Holdings Limited ROHQ)
- Provides start-up support and operational assistance to the Vice-President of HR and Hotel Operations (Ship-based)
- Provides start-up support in Recruitment and Planning for Resorts World Manila (affiliated with Star Cruises Ltd.)
- Assists the Senior Vice-President of HR in the overall management and administration of ship-based HR functions (formulates ship’s crew policies & procedures)
- Determines overall budget and ship’s crew assignment plan
- Verifies on accuracy of personnel record, insurance, staff movements (promotions, transfers, salary adjustments etc.)
- Develops, analyzes and recommends appropriate solutions to Ship’s Hotel Operations regarding manpower and staffing
- Liaises and builds rapport with Hotel Division (Corporate Division) and Ships’ Hotel Management and Personnel Managers on all ship’s crew matters
- Assists the Senior Vice-President of HR in identifying courses that are required in accordance to STCW 95 and Flag State and arranged for their training
- Coordinate any special project for the management of crew (i.e
- Employee of the month)
- Develops and executes local and international recruitment planning and maintains a pool of qualified candidates
- Attracts applicants by placing job advertisements, using newsgroups and job sites
- Liaising & contacting international Manning Agents of the Southeast Asia Region for new acquiring new talents
- (Manila, Philippines) – Regional Operations Head Quarters (Under Famous City Holdings Limited ROHQ)
Assistant Personnel Manager
Star Cruises Ltd.
02.2003 - 01.2009
- Company Overview: (Southeast Asia) – Assigned Vessels: M/V Superstar Libra, M/V Wasa Queen, M/V Superstar Aquarius (formerly Norwegian Wind), M/V Star Pisces, M/V Superstar Leo (now Norwegian Spirit) (Under Strada Maritime Corporation)
- Fully in-charge of the Personnel Department and its daily operations
- Handles various crew matters, crew grievances, and crew complaints
- Handles CIQ (Customs, Immigration and Quarantine) Formalities and Requirements (port clearance for ship’s arrival and departure)
- Ensures the safe-keeping of crew passports and seaman’s book
- Coordinates with Corporate HR on crew travel arrangement for disembarking crew
- Organizes crew’s ACHIEVERS of the Month on a monthly basis as well as other crew activities
- Conducts Cabin Inspection on a weekly and monthly basis
- Conducts orientations / inductions for new crew onboard
- (Southeast Asia) – Assigned Vessels: M/V Superstar Libra, M/V Wasa Queen, M/V Superstar Aquarius (formerly Norwegian Wind), M/V Star Pisces, M/V Superstar Leo (now Norwegian Spirit) (Under Strada Maritime Corporation)
TELEMARKETER
Union Bank of the Philippines
02.2002 - 02.2003
- Company Overview: (Makati City, Philippines) – Credit Card Division (Under ATM Personnel Assistance, Inc.)
- Follow-up daily any pending Credit Card applications to the Division in-charge
- Adheres at all times to the rules and procedures about telephone calls courtesy and ethics
- Ensures to inform and update the clients on the status of their Credit Card Applications
- (Makati City, Philippines) – Credit Card Division (Under ATM Personnel Assistance, Inc.)
Education
Bachelor of Arts - Philosophy and Human Resources and Development
San Beda College
Manila01.2001
Secondary -
Aquinas School
San Juan City, Metro Manila01.1997
Primary -
Aquinas School
San Juan City, Metro Manila01.1993
Skills
- MS Office Applications
- Fidelio Cruise Management System
- ERA System
- SAP System
- Virtual Roster (VR) System
- Travelport Universal Desktop (TUD)
- Adobe Photoshop
Skills Interests Characteristics
Proficient in MS Office Applications (Word, Excel, PowerPoint, Outlook), Expert and familiar in Fidelio Cruise Management System, Proficient in ERA System, SAP System, Virtual Roster (VR) System, Travelport Universal Desktop (TUD), Knowledgeable in Adobe Photoshop, Cheerful, Kind, and Humble, Versatile, flexible and proactive. Displays a positive attitude and shows initiative and creativity in performing the assigned tasks., Demonstrates a comprehensive knowledge and understanding of the field and alert in current practices., Always ready to take the lead, motivate and train the subordinates. Promotes harmony and teamwork. Have the ability to analyze and evaluate problems, using set policies or standards to decide on the best course of actions to a problem.
Awards Recognitions
- Top Seller Employee – Sixt Car Rental
- Best in Customer Service – Sixt Car Rental
- Achiever of the Month - M/V Star Pisces, Star Cruises Ltd. (01/2005)
- Appointed Union Representative I.T.F. (International Transport Federation) - Star Pisces / Wasa Queen, Star Cruises Ltd. (2004-2005)
Personal Information
- Place of Birth: Metro Manila, Philippines
- Height: 166 cm
- Weight: 63 kg
- Date of Birth: 06/10/80
- Nationality: Filipino
- Citizenship : Australian Citizen
- Religion: Roman Catholic
Training
- SOLAS – Safety of Life at Sea, Manila, Philippines, 2002
- Basic Soft Skills Training, For Basic Hotel Operations Star Cruises Ltd, 2005
- Developing Supervisory Skills, For Advance Hotel Ops Star Cruises Ltd, 2006
- Lead a Customer Focused Organization, Resorts World Sentosa Pte Ltd / Singapore, 09/26/12
- Build Team Relations, Capelle Academy Pte Ltd / Singapore, 11/20/12
- Microsoft Excel 2010 Expert, Avantus Training Pte Ltd Singapore / Microsoft USA, 08/11/14 - 08/13/14
- Virtual Roster Advanced Rostering Concept, Digital Instinct Singapore, 05/11/15 - 05/12/15
- Certificate III in Travel, Flight Centre Business School, 10/17/16 - 11/04/16
Timeline
Rental Sales Supervisor
Redspot Pty Ltd
12.2024 - Current
Valet Parking Attendant
Wilson Parking
07.2024 - Current
Rental Sales Officer (Deputy Operations Manager)
Sixt Car Rental, Kingmill Pty Ltd.
08.2017 - 11.2024
Retail Assistant
ALDI
01.2017 - 08.2017
Travel Sales Consultant
Flight Centre Travel Group
10.2016 - 11.2016
Administrative Executive
Resorts World Sentosa Pte. Ltd.
04.2011 - 06.2016
Data Entry (Project Officer)
Expereo Singapore Pte Ltd.
11.2010 - 12.2010
Assistant Manager – Human Resources (Hotel Fleet)
Star Cruises Limited
02.2009 - 08.2010
Assistant Personnel Manager
Star Cruises Ltd.
02.2003 - 01.2009
TELEMARKETER
Union Bank of the Philippines
02.2002 - 02.2003
Bachelor of Arts - Philosophy and Human Resources and Development
San Beda College
Secondary -
Aquinas School
Primary -
Aquinas School
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