Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Allara Zardo

Canberra,Act

Summary

Highly skilled and enthusiastic professional with more than 3 years of experience managing operations in client-centric settings. Contribute to high-volume medical practices, salons and cosmetic clinics by providing exceptional customer service and care. I hold organizational skills and dependability successful at managing multiple priorities with a positive attitude. With willingness to take on added responsibilities to meet team goals. I also hold experience in delivering customer service and administrative excellence, including clerical support and public interaction. With skills in calendar management, scheduling, data entry and database administration.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cosmetic Clinic Manager

Platinum By April
07.2023 - Current
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Increased customer engagement through social media.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
  • Analyzed and reported social media and online marketing campaign results.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Medical Receptionist

QGPSC
02.2023 - 07.2023
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Completed patient referrals to other medical specialists.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Apprentice Hairdresser

Z & CO
01.2020 - 02.2023
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Answered telephone calls to provide information and schedule new appointments.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Education

High School Diploma -

St Clares
Canberra
12.2021

Skills

  • Patient Information Collection
  • Database Administration
  • Visitor Check-In
  • Verbal and Written Communication
  • Telephone Skills
  • Cash Management
  • Business Administration
  • Reception Desk Management
  • Medicare Compliance
  • Marketing
  • Time Management
  • Reception Management

Certification

Currently completing cert IV in community services

Cert III in hairdressing

Working with vulnerable people card

Drivers license

Responsible service of alcohol



Timeline

Cosmetic Clinic Manager

Platinum By April
07.2023 - Current

Medical Receptionist

QGPSC
02.2023 - 07.2023

Apprentice Hairdresser

Z & CO
01.2020 - 02.2023

High School Diploma -

St Clares

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Allara Zardo