Allegra Filippini
Summary
Dynamic customer service professional with proven expertise at Diamond Valley Christmas Farm, excelling in cash handling and customer satisfaction. Recognized for enhancing the shopping experience through active listening and effective complaint resolution. Adaptable and reliable, I thrive in high-pressure environments, ensuring seamless transactions and fostering positive customer relationships.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Diamond Valley Christmas Farm
11.2024 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of cashier area to enhance workflow.
- Collaborated with team members to resolve customer issues efficiently.
- Handled cash and credit transactions while ensuring security protocols were followed.
- Adapted quickly to changing customer needs during peak hours.
- Learned company policies and procedures to provide accurate information to customers.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Redeemed coupons to discount purchases.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Enhanced customer experience by providing prompt and accurate transactions.
- Collaborated with team members to maintain smooth operations during peak hours.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Social Media Marketing Intern
Sycamore Meadows
10.2024 - 11.2024
- Developed engaging content for social media platforms to enhance audience interaction.
- Assisted in executing digital marketing campaigns across various channels, optimizing reach and engagement.
- Collaborated with team members to analyze social media metrics, identifying trends for future strategies.
- Supported daily management of social media accounts, ensuring timely responses to follower inquiries.
- Researched industry trends and competitor activities to inform content creation and campaign direction.
- Created visually appealing graphics using design tools to improve post aesthetics and engagement rates.
- Monitored social media conversations, contributing insights for brand reputation management initiatives.
- Participated in brainstorming sessions to generate innovative ideas for future marketing campaigns.
- Increased brand visibility by crafting and implementing creative social media campaigns.
- Designed and presented social media campaign ideas.
- Improved overall social media presence with consistent branding guidelines across all platforms.
- Contributed to mock-ups, email campaigns, and social media content.
- Contributed to the growth of follower numbers by implementing effective hashtag strategies and engaging with influencers within the industry.
- Optimized social media content for maximum engagement and reach.
- Developed creative and unique campaign visuals, including videos, GIFs and images.
- Assisted team with various marketing projects that would engage new leads and potential customers.
- Created engaging content to catch attention of potential customers.
Education
Year 11 - Psychology
St Helena Secondary School
Melbourne, VIC2025
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
- Customer inquiries
- Payment collection
- Merchandise restocking
- Up-selling techniques
- Time management
- Attention to detail
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
- Cultural awareness
- Stress management
- Positive and professional
- Calm demeanor
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Cleaning and sanitizing
- Team collaboration
- Active listening
- Creative thinking
- Order taking
Timeline
Customer Service Cashier
Diamond Valley Christmas Farm
11.2024 - Current
Social Media Marketing Intern
Sycamore Meadows
10.2024 - 11.2024
Year 11 - Psychology
St Helena Secondary School
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