Allegra Smith
Gold Coast,QLD
Summary
Highly motivated and professional staff member, excellence in counter hand with over 3 years of experience providing high-level customer service. Proficient in managing time, creating solutions and handling difficult hard to complete tasks, and communicating with professional mannerism to all patrons of the venue. Possess exceptional hospitable communication and interpersonal skills with a proven ability to work independently and as part of a team. Quickly adaptable to new policies and procedures in the workplace.
Overview
2
2
years of professional experience
Work History
Counter Hand /General Cleaner
Event Cinemas Robina
11.2022 - Current
- Maximized efficiency by multitasking effectively during high-pressure situations without compromising quality or service levels.
- Improved customer satisfaction by providing efficient and courteous service at the counter.
- Handled cash transactions accurately, maintaining proper cash drawer balances and security.
- Resolved customer complaints promptly and professionally, retaining loyal clientele.
- Supported kitchen staff with food preparation tasks as needed, streamlining overall workflow.
Counter Hand /General Kitchen Worker
Cbus Super Stadium
04.2022 - 01.2024
- Maintained a clean and organized work environment to facilitate smooth operations.
- Prepared food items according to established recipes and guidelines, ensuring consistent quality.
- Trained new employees on store procedures, policies, and counter hand responsibilities.
- Adhered to company dress code and grooming standards for a professional appearance at all times.
- Monitored food safety practices to comply with health department regulations and reduce risk of contamination.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
Emmanuel College
Carrara, QLD11.2024
Certificate III in Business.
CTA Training Specialist
Gold Coast03.2024
Skills
- Ensuring Workplace Safety is obliged to at all times during shifts
- Effective verbal communication and active listening, quick to resolve conflict or complaints
- Collaborative team player with excellence in delegating jobs to ensure maximum time efficiency
- Proficient in cashier hand skills, including accurate transaction processing
- Ability to balance tasks, meet deadlines, and manage time efficiently
- Quick learner and adaptable to new environments
Timeline
Counter Hand /General Cleaner
Event Cinemas Robina
11.2022 - Current
Counter Hand /General Kitchen Worker
Cbus Super Stadium
04.2022 - 01.2024
Emmanuel College
Certificate III in Business.
CTA Training Specialist
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