Allen John
Brisbane,QLD
Summary
Dynamic and purpose-driven NDIS professional with over five years of progressive experience across frontline disability support, case management, and strategic leadership roles. I began my career in 2020 as a Support Worker, and through demonstrated commitment, clinical insight, and people-centred leadership, I now operate as a Senior Case Manager specialising in complex support needs, mental health recovery, and service coordination. My passion lies at the intersection of mental health, social inclusion, and systems-based change. I bring a deep understanding of trauma-informed care, psychosocial disability, behavioural interventions, and capacity-building strategies. I thrive in environments where ethical leadership, human rights, and a commitment to personal autonomy shape how we support participants to lead meaningful lives. My approach to management is rooted in collaboration, emotional intelligence, and a strong belief in coaching emerging leaders within the sector.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Case Manager
Amma’s Care Support Services
10.2023 - Current
- Lead case coordination and oversight for complex NDIS participants with psychosocial disability, high-risk behaviours, and justice involvement.
- Managed stakeholder collaboration across Public Guardian, CAS, OTs, and mental health teams, chairing urgent case conferences and resolving placement crises.
- Monitored client progress and adjusted strategies to enhance outcomes and satisfaction levels.
- Authored participant-specific support documentation including incident reports, risk assessments, goal plans, care strategies, and behaviour support contributions.
- Advocated for participant stability through flexible support models, participant-driven routines, and rapid escalation protocols for behavioural and housing risks.
- Successfully supported housing transitions, including developing and implementing relocation protocols and risk assessments for participants with trauma histories or tenancy breaches.
- Coordinated culturally safe, family-oriented accommodation planning for Aboriginal participants, including ILO transitions and natural support network engagement.
- Mentored new support staff through informal house visits, PBS plan implementation, and feedback-based service improvement.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Contributed to policy development across restrictive practices, behaviour support planning, and culturally responsive housing access.
Disability Support Worker
Choices & Rights
10.2020 - 10.2023
- Delivered person-centred daily living support including personal care, medication prompting, household management, and transport assistance.
- Facilitated client participation in community activities, education programs, and culturally relevant engagement opportunities to promote social inclusion.
- Supported clients with goal-directed skill development in areas such as budgeting, communication, and public transport navigation.
- Monitored participant wellbeing, identified early risk indicators, and communicated concerns to case managers using clear documentation and incident reporting procedures.
- Built strong, trust-based relationships with participants and families, ensuring culturally safe, trauma-informed, and respectful support environments.
Education
Bachelor of Nursing -
Queensland University of Technology
Brisbane, QLD12-2022
Bachelor of Social Work -
Queensland University of Technology
Brisbane, QLD12-2024
High School Diploma -
Padua College
Brisbane, QLD12-2019
Skills
- Communication Skills
- Problem Solving & Critical Thinking
- Cultural Competency
- Ethical Practice
- Collaboration & Teamwork
- Time Management & Organisation
- Empowerment & Strengths-Based Practice
- Client Case Management
- NDIS Knowledge
- Use of Client Management Systems
- Disability Legislation & Policy Knowledge
- Health & Personal Care Knowledge
Certification
- CPR / First Aid
- Mental Health First Aid
- New Worker NDIS Induction Module
- NDIS Worker Orientation Module
- Supporting Effective Communication Module
- Supporting Safe and Enjoyable Module
- Assisting Participants with Medication
Languages
English
Native or Bilingual
Malayalam
Professional Working
Timeline
Senior Case Manager
Amma’s Care Support Services
10.2023 - Current
Disability Support Worker
Choices & Rights
10.2020 - 10.2023
Bachelor of Nursing -
Queensland University of Technology
Bachelor of Social Work -
Queensland University of Technology
High School Diploma -
Padua College
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