Mun Koon (Allen) Lam
Arncliffe,NSW
Summary
A dedicated and dependable Manager adept in customer service and hospitality, delivering exceptional quality in customer care. Known for strong organisational skills, friendly demennor, proactive approach, punctuality, and a collaborative team mindset.
Overview
16
16
years of professional experience
Work History
Mr Ping's
Restaurant Manager
Parramatta, NSW
08.2022 - 09.2023
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Ensured compliance with all food safety regulations and sanitation standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assisted with kitchen preparation during peak times as needed.
Restaurant Owner/Operator
Macau Noodle Kitchen
Burwood, NSW
10.2015 - 08.2022
- Scheduled staff shifts on a weekly basis based on expected demand levels.
- Developed relationships with suppliers in order to secure discounts on bulk orders of ingredients or supplies.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Delegated work to staff, setting priorities and goals.
Westfield Miranda Food Court Shop Owner
Charlie Chan
Miranda, NSW
09.2007 - 08.2022
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Distributed food to service staff for prompt delivery to customers.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Managed daily operations of the kitchen including scheduling shifts for staff.
- Monitored temperatures of prepared food and cold-storage areas.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
Education
Statment of Attainment - High Demand Skills P/L - High Demand Skills P/L
High Demand Skills
BurwoodCertificate IV in Hospitality - Hospitality
TAFE NSW
Sydney, NSW12.2012
Skills
- Customer Service
- Verbal Communication
- Organisation
- Hospitality Certified
- Teamwork and Collaboration
Languages
Chinese (Cantonese)
Native/ Bilingual
Timeline
Mr Ping's
Restaurant Manager
08.2022 - 09.2023
Restaurant Owner/Operator
Macau Noodle Kitchen
10.2015 - 08.2022
Westfield Miranda Food Court Shop Owner
Charlie Chan
09.2007 - 08.2022
Statment of Attainment - High Demand Skills P/L - High Demand Skills P/L
High Demand Skills
Certificate IV in Hospitality - Hospitality
TAFE NSW
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