Summary
Overview
Work History
Education
Skills
Availability
Languages
Timeline
Generic

Allen Nguyen

Cabramatta,NSW

Summary

An aspirational individual with 4+ years of experience serving different customers and creating a warm and friendly environment. Has a high level of communication to ensure professionalism during high demand hours. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work History

BOH/FOH/Bottle Shop/Gaming Attendant Staff Member

Burwood/Sefton Hotel
03.2024 - 08.2024
    • Answered guest questions to provide fun game experience.
    • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
    • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
    • Reported concerns, broken machines, and out-of-order games to supervisor.
    • Performed cash handling duties, provided change and balanced money at end of shift.
    • Explained and demonstrated games and attractions to assist guests.
    • Served high customer volumes during special events, nights, and weekends.
    • Kept bar presentable and well-stocked to meet customer needs.

Restaurant Waiter

Thang Long Restaurant
03.2020 - 02.2024
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.

Restaurant Waiter

Sinh Phu Resturant
10.2022 - 01.2023
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.

Packing, Shipping, and Receiving Assembler

Nifty Foods
10.2022 - 01.2023
  • Improved inventory management with regular stock audits and timely reporting of discrepancies.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Initiated proof of delivery documents to trace lost shipments.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
  • Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
  • Coordinated effectively with quality control personnel to quickly identify any damaged products before shipping.
  • Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
  • Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
  • Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.

Education

High School Diploma -

Cabramatta High School
Cabramatta
03.2017 - 11.2022

Certificate III in Information Technology -

Tafe NSW
Cabramatta, NSW
03.2023 - 12.2023

Certificate IV - Information Technology (Networking)

Tafe
Ultimo, NSW
02.2024 - 06.2024

Diploma - IT (Database And Data Management)

Tafe
Kogarah, NSW
07.2024 - 12.2024

Skills

Acquired RSA and RCG certificate

Problem-solving abilities

Customer Service

Teamwork and Collaboration

Customer Assistance

Gaming machine knowledge

Patience and Empathy

Strong Work Ethic

Quick Decision Making

Speak fluently English and Vietnamese

Experience with cash handling and transaction

High level of customer service

Able to work under high pressure

Acquired RSA and RCG certificate

Availability

5 days a week during holiday. Can be flexible upon request Monday, Thursday, Saturday and Sunday during school day.

Languages

Vietnamese
Native or Bilingual
English
Professional Working

Timeline

Diploma - IT (Database And Data Management)

Tafe
07.2024 - 12.2024

BOH/FOH/Bottle Shop/Gaming Attendant Staff Member

Burwood/Sefton Hotel
03.2024 - 08.2024

Certificate IV - Information Technology (Networking)

Tafe
02.2024 - 06.2024

Certificate III in Information Technology -

Tafe NSW
03.2023 - 12.2023

Restaurant Waiter

Sinh Phu Resturant
10.2022 - 01.2023

Packing, Shipping, and Receiving Assembler

Nifty Foods
10.2022 - 01.2023

Restaurant Waiter

Thang Long Restaurant
03.2020 - 02.2024

High School Diploma -

Cabramatta High School
03.2017 - 11.2022

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