Allen Starkey

• My current role is to quote and win major construction projects and supervise the projects from inception to completion.
• The construction projects I deal with are high value projects such as repair/rebuild commercial buildings, residential buildings and strata high rises.
• The type of projects I regularly work on are renovations to high rise buildings due to major flooding through a number of floors, Re-building of commercial units after fire damage, rebuilding residential properties after either full house fires, vehicle impact or major flooding and finishing off new build construction after builder insolvency.
• Finishing building after builder insolvency normally requires extensive investigations to ensure the owner receives the product they have paid for and to ensure any works by the previous builder was completed correctly.

• After leaving Bay Building to get ready for surgery, Barclays heard I had left and came to my home.
• Since I left in 2018, the business had been in steady decline.
• Barclays asked if I could come back to the business and spend a couple of weeks before surgery reviewing the business, its process, new software implementation and provide a plan, so they could recover the business while I was in recovery, with a view to me stay with the business after surgery.
• When returning to work in May 2023, I had cancelled the software upgrade as it did not suite our purpose and employed another, retrained all the staff, interviewed all staff as individuals and change staff positions to better meet their strength and the clients needs.
• When re-joining Barclays in January 2023, they were listed as the worsted performing builder on their clients panels, in June 2023, we achieved number 1 status for on clients score cards which was a great achievement in a short space of time.
• Unfortunately in August 2023, the 80 year directors decided to close the business and retire after over 40 years in business.
• I worked at Barclays for many years and helped grow a business from near insolvency in 2014, to winning the national best builder award in 2018 out of over 100 builders for the largest insurance group IAG , I then subsequently watched its decline after I left the business and returned to bring it back to life again.
• I stayed behind with the director to wind down the business, ensure all remaining repair works were completed to contract obligations and to ensure all trades were paid before the closure.

• I joined bay builders as the large loss supervisor which entails rebuilding fire damaged homes and commercial units.
• During my short tenure at Bay, i completed a number of projects quickly which included the demolition and rebuild of a commercial Launderette on Canning hwy, renovation of a fire damaged cosmetics factory in Perth, replacement roof and full renovation of a duplex in Coogee amount others projects.
• Unfortunately, 6 months after starting the position i found i needed to have major surgery, where i would need 2-3 months to recover.
• As i was the only supervisor trained as a major works supervisor with no covering supervisor, i decided to pre-warn the business i would be leaving, so they could find a suitable replacement in time to take over my role and so i could concentrate on my recovery as I was unsure if the surgery would be successful.

• I joined Midcity Group in November 2021 as my first role back as a supervisor/estimator for the mid to large loss department.
• My portfolio of work ranged from complete rebuilds of fire damaged houses, small commercial projects, down to timber for repairs due to my background in the flooring industry.
• My day to day activities were to project manage approximately 30 complex projects which involves setting the expectations with the clients and trades and to achieve a satisfactory outcome for the client and the business.
• I left Midcity to join Bay Building, as they had exposure to larger commercial projects, which i felt was important to build my skill set.

• As business development manger for Barclays, I was on the look out for a business that we could purchase, add efficiencies to increase the service to the insurance industry and move into the boutique building sector.
• Access Timber Flooring was an opportunity not to be missed, a well known, high quality business of 30 years which had stalled and required a fresh perspective.
• The director and general manager of Barclays asked me to and started a complete overhaul of the business from staff, suppliers, products, processes, customer service and clients.
• Since taking over the business we achieved substantial growth year on year, starting with 1 installer and myself, to a team of 12.
• I diversified the business into different sectors for better protection, brought in new systems to upscale the business, fine tuned our business processes with customer service, award winning high quality workmanship and innovation as the core principles and building a new website which is still current.
• Culminating in winning floor of the year at the ATFA awards 2019

• I changed my position within the company to look for additional business opportunities for Barclays that would compliment and enhance profits for the business and provide cost savings/better value for money to our insurance clients.
• I also looked at other business opportunities to diversify Barclays away from an over reliance on the insurance sector and to better protect the business in a fast paced and fast changing industry

Achievement

IAG best builder of the year award in 2018

My main focus was to change business processes to improve score card results for all clients, train staff to meet the new requirements and monitor performance to achieve the business goals.

When i took over the position the company was severely underperforming and understaffed, the business had recently lost a major contract, over a 3 year period i changed all business processes from top to bottom, retrained teams to better perform and created a great working environment.

This included:

• Informing the staff of the business performance so they had a better understanding why process where changing and the outcomes of the changes.
• Install an incentive program for greater performance.
• Turning the company paperless,
• Changing recording methods to prevent the leakage of money,
• Creating a standardised estimating model across the business for all repairs
• Retraining all supervisors/inspectors to flow through appointments efficiently while providing adequate information to both the policyholder and insurer.
• Retrain claims handlers to efficiently run a multitude of repairs efficiently
• Monitor scorecard performance and adapt the business to suit the needs
• Conduct supervisor meeting which included training in building codes and insurer policies.
• Retrain, remove and employ new trades to meet our goals.

The culmination of changing processes and re-training staff was to win the IAG best builder award in 2018 after 3 years of hard work over a 3 year period i changed all business processes from top to bottom, retrained teams to better perform and created a great working environment.

The culmination of changing processes and re-training staff was to win the IAG best builder award in 2018 after 3 years of hard work.

I was employed by Barclays Building Services as a Residential and Commercial Building Supervisor.

It was my task to manage the following;

• Inspect insurance claims and complete detailed reports to determine cause of damage and confirm the coverage to the insurer.
• Complete a detailed scope of works to complete insurance repairs.
• Provide a detailed estimate for all works to be undertaken.
• Manage insurance repairs from inception to completion
• Liaise with trades, policy holders and insurers to achieve a desired repair outcome.
• Ensure all received complaints are actioned and resolved immediately.
• Proficient in reading residential and commercial plans and specifications.
• Liaison with Clients, Contractors, Architects, Construction Managers and Stakeholders to ensure construction program is on schedule and demands by all parties are being met.
• Pre-construction management including scheduling of works; pricing, costing & sourcing of materials, transport and accommodation
• Sourcing and employing local labour and contractors in remote areas
• Manage safety measures through the construction process.
• Mobilization and demobilization of site staff
• Liaison on and off site with external contractors to ensure time frames, budgets and schedules are being met
• Ensuring all regulations are met, including OHS&W, Australian Standards
• Ensuring both client and office management are satisfied with all requirements prior to handover
• Attend meeting for overview / debriefing of the project with construction managers and clients.
• Adept in dispute resolutions and problem solving.
• Complete projects adhering to customers service values.
• Staff supervision, management and training

My role required me to have excellent customer service capabilities where I was very adept at maintaining relationships with clients, trades and policy holders with up front and continual discussions of expectations on all sides, while protecting the business at the forefront of all communications whether verbal or written.

I was very adept in pushing trades to achieve the outcome the business requires, whether the outcome is a time constraint or a financial constraint which allows me to be in constant control at every point of construction.

Coordinate unit development projects from inception to completion.

I joined Property Wizards on a temporary basis to help them close down the construction arm of their business, the construction manager parting ways with the business left a lot of loose ends with contractual obligations and construction projects in progress.

I firstly implemented new budget software to allow a structured process and overview of all outstanding contracts, then created the processes to systematically complete all the obligations within the contracts, whether that was site surveying, DA approval, titles, construction costs or winding down and finalizing construction projects.

After 8 months of hard work i successfully completed all contractual obligations and handed over 25 developments to clients and helped wrap up the remaining 22 contracts to wind down 47 construction projects in total.

After closing down the construction arm of the business and completing my contract, i took time off for personal/career development.

My general day to day tasks were as follows:
- Carry out pre-contract meetings.
- Provide accurate project cost break down and analysis.
-Provide and meet conditions for obtaining titles.
- Provide titles to enable construction.
- Finalize design of the development with the client.
- Obtain DA Approval.
- Obtain and provide accurate construction costs.
- Inspect current projects to ensure the builders are building to code, to plan, to time and to budget and
- provide updates to the clients.
- Final hand over of projects to the client.

Building Supervisor including (Project Manager/Estimator/Scheduler/ CA/Accounts)

I was employed by Construct Services as a building supervisor.

I was completely autonomous in my work where I was competing with other builders to win contracts, estimate project costs, scheduling, project manage the build of various values, both commercial and residential.

Invoice the clients for progress payments and work completed, ensuring all OHS&W and AS Codes are met by contractors while sourcing and vetting new contractors continuously.