Allera Bee
Ballarat,VIC
Summary
Hardworking and motivated People Performance Manager with 3 and a half years of experience and record of success in Fast food industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
3
3
years of professional experience
Work History
MANAGER
MCDONALDS
Ballarat Central, VIC
08.2021 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored budgets, resources, and performance metrics.
Crew Member
HUNGRY JACKS
Ballarat Central, VIC
07.2023 - 06.2024
- Served food quickly for positive guest experiences.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Waitress Trainee
THAI SALA PAVIILION
Ballarat Central, VIC
06.2022 - 02.2024
- Assisted with food preparation tasks as requested by the head chef.
- Informed customers of daily specials and menu changes.
- Adhered to health regulations concerning food storage and sanitation practices.
- Maintained a professional attitude while working in a fast-paced environment.
- Learned to properly handle cash transactions and process credit card payments.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
Education
High School Diploma -
MOUNT CLEAR COLLEGE
Mount Clear, VIC11-2022
Skills
- Policy Implementation
- Performance Management
- Financial Management
- Team Leadership
- Time Management
- Staff Training and Development
Timeline
Crew Member
HUNGRY JACKS
07.2023 - 06.2024
Waitress Trainee
THAI SALA PAVIILION
06.2022 - 02.2024
MANAGER
MCDONALDS
08.2021 - Current
High School Diploma -
MOUNT CLEAR COLLEGE