Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Allesha Crowe

Brisbane,Qld

Summary

I am an outgoing, mature, professional, with extensive experience in medical and corporate administration. Hardworking, driven and focused on delivering excellent customer service. An effective communicator, I am motivated to seek challenges within the customer service space to help me grow professionally as an individual evolving within company. I can demonstrate constant initiative and professional efficiency where required while living up to and exceeding the expectations of my employers and staff members. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

11
11
years of professional experience

Work History

Senior Medical Administator

Queensland X-Ray
10.2023 - Current
  • Lead and mentor a diverse team of medical professionals within the administrative space managing a high volume day-to-day appointment diary, focusing on patient care, new business development, and patient relations.
  • Applied continuous process improvement strategies to enhance case management, programs and clinical management.
  • Improved patient outcomes and delivery of care through improved clinical quality processes.
  • Maintain accuracy, completeness, and security for medical records and health information.
  • Assisted senior radiologist during diagnostic assessments, examinations and medical procedures.

Medical Secretary

Brisbane Rehab
10.2022 - 10.2023
  • Proficiency in Genie/Microsoft Office
  • Managing practice emails, e-fax, and other correspondences in a professional and timely manner
  • Providing medical secretarial support to all 4 specialist doctors and meet and greet to patients
  • Managing incoming phone calls (answering and responding efficiently, politely and professionally) ensuring patients enquiries/concerns are heard and addressed with empathy
  • Managing an array of bookings for a large volume of patients including clinic consultations, day procedures, hospital admissions
  • Preparing for clinic days (ensuring all medical supplies are accessible for all the doctors on days they have scheduled staple removals/botox injections, also that all requested investigations are completed and results are filed before appointments)
  • Liaising with other medical providers including coordinating medical admissions and theatre bookings with hospital site including Greenslopes Private Hospital/ St Vincent's Hospital Brisbane
  • Maintaining accurate daily clinic patient billing, including management of Medicare, DVA and third party claims.

Personal Assistant/Team Assistant

Guzman Y Gomez
07.2021 - 06.2022
  • Email and diary management for the Chief of Restaurant Officer
  • Manage franchisee expansion records and the annual operations review cycle with department feedback
  • Regularly liaise with Culinary and Operations Coaches, Franchisees and various GYG departments to collect information and meet deadlines
  • Maintain confidentiality at all times
  • Travel coordination for Chief of Restaurants/Head of Franchise and Franchise/ Corporate Operations team ensuring booked within budget
  • Organising and scheduling of team meetings and events with agendas, support and administrative requirements for meetings so they are delivered with precision
  • Expenses and invoices - manage monthly expenses process and scan and file invoices on a weekly basis
  • Preparing reports, documentation and presentation using Microsoft Office software (e.g
  • Excel, PowerPoint, Word)
  • Provide administration support to Culinary and Operations Coaches as determined by Chief of Restaurant
  • General Office management duties
  • Coordinate office events and gatherings in alignment with budgets
  • Liaison with building management.

Senior Administration Officer

Mater Cancer Care Centre
10.2017 - 07.2021
  • Managing Large Patient Flow
  • Scheduling Consultations/ Treatment Appointments
  • Implementing Telehealth Type Appointments for Mater Cancer Care Centre patients
  • Managing and Co-ordinating this project with team members and supervisors within the Mater Hospital to ensure this was a successful transition during a global pandemic
  • Respecting Patients and Doctors needs
  • Delivering Excellent Communication within a fast-paced Medical Environment
  • Always striving to further my skills and proactively suggesting ways to help facilitate procedures within my Administration role.

Medical Receptionist

Queensland X Ray
02.2014 - 10.2017
  • Front Line Patient Medical Reception
  • Moving to Accounts receivable and payables, debt collection and dealing with Medicare, Department of Veteran Affairs and Health Fund providers
  • Trained in complex procedural booking liaising with in house and other out-sourced hospital suppliers
  • One on One patient care delivering professional, efficient and knowledgeable communication
  • Interaction with key hospital emergency medical specialists and practitioners
  • Teamwork ensuring the maintenance of efficient and effective workflow across departments
  • Main reception area for radiology - Outpatients, Inpatients, Emergency
  • Hospital Procedure Booking Management liaising with doctors, nurses and other medical stakeholders.

Education

Medical Reception and Terminology Course -

Wesley Health Management
01.2013

High School Completion - undefined

Secondary School
01.2010

Skills

  • Delivering Excellent Customer Service and Care
  • Professional and Effective Communication
  • Excellent Time Management
  • Superior Administration in both the Medical and corporate space
  • Patient Management and Coordination
  • Computer proficiency - Expert in using medical softwares IPM, CHARM, Genie including Microsoft Office such as Word and Excel
  • Working closely with Consultants and Team Members
  • Liaising with Specialised Departments within Hospitals and other organisations
  • Patient and Treatment Empathy
  • Staff Training
  • Problem Solving
  • Invoicing and Account Management
  • Resource Prioritisation
  • Patient Care
  • Records Management
  • Healthcare management
  • Patient relationship management
  • Business Development
  • Insurance Billing
  • Continuous Improvement
  • Direct Patient Care
  • Customer Engagement
  • Staff Development
  • Strategic Planning
  • Talent Recruitment
  • Clinical Quality Improvement
  • Medical terminology expertise

References

  • Brisbane Rehab- Nicholson Street Specialist Centre, Greenslopes, Tamie Kuhnemann, 3394 2778
  • Guzman Y Gomez - Brisbane HQ (Fortitude Valley), Nikki Richardson (Chief Restaurant Officer), 0409 722 378
  • Mater Cancer Care Centre (South Brisbane), Ursula Lucas (Team Leader), 0439 769 894
  • Queensland X-Ray Mater Private, Christine Clifford (Senior Administrator), 0407 903 980

Timeline

Senior Medical Administator

Queensland X-Ray
10.2023 - Current

Medical Secretary

Brisbane Rehab
10.2022 - 10.2023

Personal Assistant/Team Assistant

Guzman Y Gomez
07.2021 - 06.2022

Senior Administration Officer

Mater Cancer Care Centre
10.2017 - 07.2021

Medical Receptionist

Queensland X Ray
02.2014 - 10.2017

High School Completion - undefined

Secondary School

Medical Reception and Terminology Course -

Wesley Health Management

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Allesha Crowe