Summary
Overview
Work History
Education
Skills
References
Timeline
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ALLIA CHUNG

Canberra,ACT

Summary

Diligent professional with 10 years of customer service experience, committed to providing excellent communication skills and driven by my can-do attitude. Exceptional interpersonal skills, attention to detail and a strong passion to advance as a professional and professionally.

Overview

10
10
years of professional experience

Work History

Senior Bartender

Cook Brothers Bars
08.2022 - 12.2023
  • Successfully supervised, lead and trained a team of 6 bartenders.
  • Excellent communication skills and ability to interact effectively with diverse customers and team members.
  • Organised and hosted VIP events, was responsible for handling exclusive clients.
  • Skilled in inventory management and stock control.
  • Collaborated with team members by maintaining housekeeping for health and safety regulations.
  • Developed and executed creative promotional events, resulting in increased customer engagement and higher revenue.
  • Managed a high-volume bar during peak hours, special events, late nights and weekends.
  • Responsible for verifying age requirements and assessing alcohol intoxication.
  • Demonstrated ability to create innovative and unique cocktail recipes that consistently delighted customers and resulted in increased sales.
  • Extensive product knowledge of spirits, beer, wine, non-alcoholic beverages, cocktails and mixology techniques.
  • Demonstrated ability to handle cash handling and POS systems.
  • Executed cost-saving measures by organising beer pouring and cocktail making training once every week.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Effectively addressed and resolved customer issues or complaints.
  • Opening and closing bar procedures.

Bartender

Pato Entertainment Limited
10.2019 - 07.2022
  • Demonstrated skillful supervision, leadership, and training of a team of 6 bartenders.
  • Proficiently interacts with diverse customers and team members, showcasing exceptional communication skills.
  • Successfully organized and hosted VIP events, while managing exclusive clients.
  • Capable of effectively managing inventory and controlling stock.
  • Worked together with team members to uphold health and safety regulations through housekeeping.






  • Effectively served a wide variety of alcoholic and non-alcoholic beverages.
  • Proven ability to provide exceptional customer service, effective communication and interpersonal skills to create a friendly and inviting atmosphere.
  • Demonstrated strong multitasking skills, working efficiently under pressure, collaborating with a diverse team and the ability to thrive in fast-paced environments.
  • Proficient in accurately handling payment transactions.
  • Proficient in managing inventory, stock control, and maintaining bar cleanliness.
  • Demonstrated ability to handle high-volume situations and manage multiple drink orders simultaneously.

Store Assistant

PAK'nSAVE
07.2016 - 10.2019
  • Provided exceptional customer service by assisting customers with inquiries and facilitating sales transactions.
  • Assisted in handling daily operations, such as inventory, ensuring accurate stock levels and efficient product organisation.
  • Collaborated with team members to create visually appealing displays that enhanced customer’s shopping experience and achieve sales goals.
  • Accurately and effectively operated cash register, POS systems, processed transactions, and balanced cash drawer at the end of each shift.
  • Assisted customers in locating selected merchandise providing excellent product knowledge.
  • Collaborated with team members to fulfil online orders in a timely fashion.
  • Proficient in opening and closing procedures, maintaining cleanliness, and ensuring a safe shopping environment.

Retail Sales Associate

Tallulah Boutique
09.2013 - 07.2016
  • Extensive knowledge of product features and benefits, demonstrating expertise in guiding customers towards purchase decisions, resulting in increased sales and customer satisfaction.
  • Proficient in maintaining accurate inventory records and organizing merchandise displays for optimal visual appeal.
  • Excellent communication skills with a strong ability to build rapport with customers, resulting in customer loyalty.
  • Collaborated with team members to achieve smooth operations of the store.
  • Proficient in using POS systems and handling payment transactions with high accuracy.
  • An attentive listener, effective communicator and proficient in product knowledge, able to recommend suitable options based on customer preferences.
  • Experienced in maintaining an organised, clean and visually pleasing retail environment through merchandising and stocking.

Education

Arts & Design (Level 4) -

Toi Ohomai Institute of Technology
Tauranga, New Zealand
07.2022

Cosmetology (Level 3) -

Toi Ohomai Institute of Technology
Tauranga, New Zealand
06.2016

Skills

  • Customer service
  • Communication
  • Attention to detail
  • Self disciplined
  • Interpersonal
  • Teamwork & collaboration

References

Available upon request.

Timeline

Senior Bartender

Cook Brothers Bars
08.2022 - 12.2023

Bartender

Pato Entertainment Limited
10.2019 - 07.2022

Store Assistant

PAK'nSAVE
07.2016 - 10.2019

Retail Sales Associate

Tallulah Boutique
09.2013 - 07.2016

Arts & Design (Level 4) -

Toi Ohomai Institute of Technology

Cosmetology (Level 3) -

Toi Ohomai Institute of Technology

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ALLIA CHUNG