Allicia Tucker
Summary
I have a high degree of customer service skills, excellent technology skills and the ability to support clients and staff with technology problems. Additionally, I can mentor and train staff and provide encouragement and support. I am seeking a position where I can establish a long- term career. Personal Attributes I am punctual, loyal, responsible, eager and willing to learn, flexible, honest, technically competent, with a strong work ethic. I work well individually and within a team and encourage others to succeed.
Overview
10
10
years of professional experience
Work History
Front Office Receptionist
Ibis Styles Hotel
11.2016 - 11.2018
- I was responsible for ensuring that guests have a pleasant and enjoyable stay
- My success in this role has been achieved by: - Providing excellent customer service to a range of guests from different backgrounds
- I focus on answering phone calls promptly, solving customer complaints, serving people in a prompt and friendly manner, and assisting guests with information regarding entertainment, restaurants, directions, and local points of interests
- Ensuring that all hotel systems are updated promptly, this includes both guest payment and reservation information
- Additionally I also have responsibility for: - Providing accurate and competitive quotes to guests for potential stays - Processing guest payments – both electronic and cash - Allocating guests rooms - Processing internal administration, including external account payments, reconciliation of cash register and organisation of arrival details - Increasing sales and loyalty for the IBIS chain by encouraging guests to sign up to the
- Accor loyalty program.
Room/Stage Manager
RAW Newcastle Green
11.2014
- Managed and organised artists in a timely manner to make sure they are on stage on time
- Assisted with the event by greeting and welcoming artists, managed artist name tags & assist in the management of the event
- Prepared delegate packs and promotional material
- Performed pre-event coordination activities - Coordinated details of the event verbally and in writing with the clients - Worked closely with exhibition organisers, stand designers and contractors
- Experienced running events for up to 1,000 guests
- Managed relationships with sponsors
- Maintained a calendar of events for effective long-term planning & management - Worked effectively on several projects simultaneously - Designed and produced material for newsletters, brochures, and flyers
- Successfully generated hundreds of business materials, including reports, letters, proposals, presentations, press releases, memos, reviews, and manuals
- Authored first-rate essays and articles for publication, in print, and online
- Managed and resolved customer complaints
Assistant
Wild And Free Media
09.2014 - 09.2014
- Drafting reports and contracts for clients and potential clients - Organising, planning and maintaining social media posts for clients - Information management of agency files, physical filing and electronic filing using a computer share drive - Providing a wide range of writing services to various clients, businesses, publications, and websites, including: articles, press releases, how-to articles, and presentations.
- Acquired product and service knowledge to provide solutions to customers.
- Created and updated records and files to maintain accurate and compliant documents.
- Organized resources, records and personnel to accomplish aggressive targets.
PODSpace Promotions and Project Assistant
06.2014
- Writing blog posts on social media platforms
- Assisting at Octapod art events
- Creating social media plans.
Receiving Consultant
TK Maxx
10.2018 - 06.2020
- Helping to serve customers - Unpacking and sorting through the stock, keeping visual merchandising standards - Receiving stock on the relevant computer systems
- Rearranging retail displays according to different themes throughout the year for example Father’s Day, Christmas etc.
Assistant Manager
Connor Clothing
06.2016 - 09.2016
- During my time in this position I had a number of responsibilities including: - Managing employees running shifts and assisted with organising rosters and pays - Working individually to achieve KPI targets and in a team to achieve company sales goals within the weekly budget
- Managing cash register operations reconciling cash receipts, processing cash withdrawals, deposits, and internal and external account payments
- Opening and closing the store in the manager’s absence - Supervising and training staff to deliver sales results and meet high quality customer service standards
- Working with senior management in the hiring and training of new staff and developing their weekly schedules according to payroll policies
- Focusing on customer service by managing customer orders, actively listening to their needs and preferences to provide accurate and quality advice., - Ordering supply requests to replenish merchandise and restock shelves as required to achieve visual merchandising standards - Investigating and solving customer complaints in a timely manner - Following policies regarding security issues concerning stock in relation to shoplifting, leakage and theft.
Shift Supervisor
Dick Smith
09.2014 - 03.2016
- Achieved sales targets & KPIs, achieved company sales goals, promoted sales by means of suggestive selling techniques
- Success was achieved by: - Providing accurate and helpful advice to customers through a detailed knowledge of electronics stocked - Managing all monetary administration including Balancing the cash register, providing accurate cash handling, reconciling cash receipts, processing cash withdrawals, deposits, and internal and external account payments
- Serving and greeting customers whilst representing the company in a professional manner
- Informing customers about products & services, solve customer complaints
- Supporting customers with technological issues, actively listened to customer needs and preferences to provide accurate advice, - Assisting customers to select products that best fit their personal needs, balancing needs of multiple customers simultaneously in a fast paced retail environment
- Replenishing shelves as required
- Stocked and restocked inventory when shipments were received
- Supervising and teaching new staff members, including motivating and training retail staff to manage work responsibilities both individually and within a team environment !
Work Experience
Purser Communications
05.2014 - 05.2014
- Purser Communications - Attended stakeholder and client meetings
- Writing articles and newsletters for clients
- Maintaining an excel spreadsheet of media contacts lists
- Cultivating effective partnerships with clients, third party partners and advertising agencies
- Developing strategies and providing solutions incorporating broadcast, digital and social platforms
- Managing all aspects of client relationships including promotions, creative, and campaign execution.
Administration Assistant
JJs Waste
10.2022 - Current
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Developed and updated spreadsheets and databases to track,analyze and report on performance data.
- Completed clerical tasks such as filing,copying and distributing mail.
- Interacted with customers by phone,email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Bachelor of Communications via distance education -
12 - SACE - South Australian Certificate of Education - undefined
2010
Skills
- Administrative Support
- Reliable and Punctual
- Records Management
- Customer Service-Oriented
Affiliations
Completed the Peopleology course - Training in guest and customer service.
Timeline
Administration Assistant
JJs Waste
10.2022 - Current
Receiving Consultant
TK Maxx
10.2018 - 06.2020
Front Office Receptionist
Ibis Styles Hotel
11.2016 - 11.2018
Assistant Manager
Connor Clothing
06.2016 - 09.2016
Room/Stage Manager
RAW Newcastle Green
11.2014
Assistant
Wild And Free Media
09.2014 - 09.2014
Shift Supervisor
Dick Smith
09.2014 - 03.2016
PODSpace Promotions and Project Assistant
06.2014
Work Experience
Purser Communications
05.2014 - 05.2014
Bachelor of Communications via distance education -
12 - SACE - South Australian Certificate of Education - undefined
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