Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Allie Broun

Bruce,ACT

Summary

I’m a focused and reliable hospitality professional who brings energy, enthusiasm, and a strong commitment to customer service in every role I take on. With a passion for delivering exceptional experiences, I’m always eager to grow and take on new challenges to further develop my skills and contribute to the success of any team.

Overview

7
7
years of professional experience

Work History

Senior Conference and Event Coordinator

Hotel Realm
02.2024 - Current
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Oversaw setup and breakdown of wedding decorations and supplies.
  • Collaborated with bridal couple to achieve expectations and vision for wedding.
  • Created and curated a seasonal winter wedding package tailored to couples

Sales Assistant

Domayne Furniture
01.2022 - 07.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Identified upselling opportunities, contributing to increase in average transaction value.

Restaurant Waitress

Pittwater RSL Club
10.2021 - 01.2022
  • Managed over 50 customer calls per day
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Helped customers complete purchases, locate items and join reward programs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
  • Set up event facilities and equipment, cleaned areas and organized supplies.

Waitress

Amici Di Toni Italian Ristorante
10.2020 - 02.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Receptionist

Southern Highlands Information Centre
02.2019 - 03.2020
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Education

Bachelor Tourism And Event Management -

University of Canberra
Canberra, ACT
09-2024

High School Diploma -

Frensham
Mittagong, NSW
11.2020

Skills

  • Team Collaboration & Leadership
  • Customer service proficiency
  • Committed to hard work under pressure
  • Analytical problem solving
  • Time Management & Multitasking
  • Telephone etiquette
  • Decision-Making Abilities
  • Positive Attitude & Enthusiasm
  • Professional demeanour
  • Opera and Ivvy Experience

Accomplishments

  • Did work experience for the Omni in San Diego
  • Earned "Employee of the Year" Award in 2024.
  • Promotion to Senior Conference and Events Coordinator
  • Won "Outstanding Employee in Meetings and Events" at the Tourism Employee Awards 2025

Timeline

Senior Conference and Event Coordinator

Hotel Realm
02.2024 - Current

Sales Assistant

Domayne Furniture
01.2022 - 07.2023

Restaurant Waitress

Pittwater RSL Club
10.2021 - 01.2022

Waitress

Amici Di Toni Italian Ristorante
10.2020 - 02.2021

Receptionist

Southern Highlands Information Centre
02.2019 - 03.2020

Bachelor Tourism And Event Management -

University of Canberra

High School Diploma -

Frensham

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Allie Broun