Allie Ross
Mermaid Beach,QLD
Summary
Resourceful and hardworking, looking to be part of a driven team and utilize years of experience in the service and hospitality industries. Strong work ethic and a positive attitude drive desire to learn and grow within an established company, with opportunity for advancement. Enthusiastic, communicative and productive attitude with the ability to self motivate. Passionate about building positive relationships with guests and colleagues alike.
Overview
15
15
years of professional experience
Work History
Owner/ Operator
Sunshine Grazing
CA
01.2021 - Current
- Administrative duties- inventory management, taxes, product sourcing, scheduling, social media creation and product execution.
- Provided exceptional customer service and built strong customer relations addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed business plan, processes and procedures to enhance business growth.
- Implemented effective financial management practices, improving cash flow and profitability.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Created elevated and custom charcuterie boards and tables for up to 200 people
Fine Dining Server/Bartender
Mayacama Golf Club
CA
04.2023 - 01.2024
- Frequent liaison between departments to enhance residential community guests with their stay at Mayacama Villas and Residences.
- Formally trained in fine dining service and etiquette, possessing superior customer service skills.
- Possess extensive knowledge of menu items, wine pairings, and other specialty beverages.
- Experienced in providing attentive, prompt, discreet, and accurate service in a busy and demanding environment while maintaining a polished appearance, contributing to the upscale ambiance desired by patrons.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
Server/Bartender
KINSmoke
Healdsburg, CA
11.2017 - 07.2020
- Quickly manoeuvred a Point of Sale system to place orders, manage bills and handle complimentary items, while speaking with guests
- Addressed customer concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs, predicting future requirements and providing personalized service.
- Create strong relations and collaborated with team members during busy shifts for efficient workflow, excellent guest experiences and to ensure optimal productivity.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Sales Account Manager
Sonoma West Times & News
Sebastopol, CA
06.2019 - 12.2019
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services.
- Anticipated clients' needs by staying in touch on regular basis and achieved higher client satisfaction ratings through consistent communication and problem resolution.
Server
Sweet T's Restaurant and Bar
Santa Rosa, CA
08.2012 - 10.2017
- Provided attentive service during high-volume periods by multitasking without sacrificing attention to detail.
- Cultivated warm relationships with management, team member and patrons.
- Trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Host/Busser
Linn's Restaurant
Cambria, CA
07.2009 - 08.2012
- Facilitated positive first impressions and developed rapport with guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality and a fluid work environment.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted managers and servers with quickly resolving service- and food-related issues during peak hours to ensure timely service for all guests.
Education
BA - Human Development
Sonoma State University
Rohnert Park, CASkills
- Strong Work Ethic
- Collaborative
- Self Motivated
- Conflict resolution
- Customer-Oriented
- Able to quickly grasp new concepts
- Active Listening
- Thrives in a fast-paced environment
- Relationship Management
- Dependable and reliable
- Problem-solving abilities
- Proficient with Microsoft Suite & Point of Sale systems
Timeline
Fine Dining Server/Bartender
Mayacama Golf Club
04.2023 - 01.2024
Owner/ Operator
Sunshine Grazing
01.2021 - Current
Sales Account Manager
Sonoma West Times & News
06.2019 - 12.2019
Server/Bartender
KINSmoke
11.2017 - 07.2020
Server
Sweet T's Restaurant and Bar
08.2012 - 10.2017
Host/Busser
Linn's Restaurant
07.2009 - 08.2012
BA - Human Development
Sonoma State University