Summary
Overview
Work History
Education
Skills
Certification
Personal Qualities
Personal Information
References
Timeline
Generic

Joshua Moretti

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

State Manager

Eco Garage Doors
06.2023 - Current
  • Promoted from the Melbourne office to be state manager at their new branch in NSW
  • Establish the business from the ground up, from recruiting staff, installers & sourcing partnerships with builders and manufacturers.
  • Increased customer satisfaction levels by implementing targeted service improvement programs.
  • Managed a team of sales representatives, providing guidance and support for their professional growth.
  • Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Mentored junior managers as part of succession planning efforts, sharing knowledge and expertise within the organization.
  • Maintained open lines of communication with all stakeholders, ensuring alignment on goals and expectations throughout the organization.
  • Ensured compliance with relevant industry regulations, maintaining an up-to-date understanding of changing legislation.
  • Managed and guided staff through daily and special project work.
  • Cultivated internal support for business plans and with external industry partners.
  • Fostered a positive work environment that promoted collaboration, teamwork, creativity, innovation amongst employees.
  • Conducted regular performance reviews, identifying strengths and areas for improvement in staff performance.
  • Coordinated staff development plans to build empowered, confident and knowledgeable team.
  • Achieved operational efficiency through effective budget management and resource allocation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed detailed plans based on broad guidance and direction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Scheduling Coordinator

Eco Garage Doors
07.2017 - 06.2023
  • Started my time at Eco Garage Doors scheduling and Learning all aspects to office administration and operations of the business.
  • Managed 20 installers, delegating their workload, and understanding each one's capabilities.
  • Dealing with clients in our retail, residential & commercial sectors.
  • Responsible for ensuring all data entry was entered correctly for each job, and manufacturing lead times were being fulfilled.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
  • Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
  • Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
  • Contributed to a reduction in employee turnover through thoughtful scheduling practices that considered individual preferences and work-life balance concerns.
  • Minimized disruptions to daily operations during peak periods by proactively identifying potential bottlenecks in advance.
  • Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
  • Ensured compliance with labor laws and regulations regarding employee breaks, overtime, and shift length management.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Trades Assistant

Condor Shutters PTY LTD
06.2012 - 07.2017
  • Displayed strong work ethic by consistently arriving on time, remaining focused during work hours, and completing tasks as assigned with minimal supervision.
  • Performed maintenance and minor repairs to various machines under supervision.
  • Demonstrated adaptability by quickly learning new tasks as assigned by trade professionals or supervisors.
  • Contributed to a positive team culture by maintaining a respectful attitude, offering assistance when needed, and supporting the professional growth of fellow team members.
  • Experienced in using and maintaining specialized tools and equipment associated with trades.
  • Maintained clean and organized worksites, ensuring optimal working conditions for all team members.
  • Assisted skilled tradesmen to complete projects.
  • Contributed to a safe working environment by adhering to safety protocols and reporting potential hazards promptly.
  • Reinforced constructions techniques and proper use of hand tools, power tools and equipment to encourage worksite safety.
  • Assisted in receipt and inventory of material, tools and equipment.

Dispatcher Clerk

Gliderol Garage Doors
01.2010 - 05.2012
  • Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
  • Trained new employees on established procedures, providing ongoing mentorship for their continued growth and success within the company.
  • Coordinated logistics, ensuring seamless operations between departments and transportation providers.
  • Fostered positive working relationships among team members by promoting open communication and collaboration.
  • Enhanced communication efficiency by implementing a streamlined dispatching process.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Education

High School Diploma -

Eumemmerring College
Hallam, VIC
12.2010

Skills

  • Operations Management
  • Strategic Planning
  • Sales Leadership
  • Relationship Management
  • Performance Improvement
  • Administrative Oversight
  • Policy Development
  • Teamwork and Collaboration
  • Customer Service
  • Computer Skills
  • Team Leadership
  • Decision-Making
  • Problem Resolution
  • Professional and Courteous
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Hiring and Training
  • Training and Development
  • Staff Management
  • Task Delegation

Certification

  • Current full driver's licence
  • White Card - To enable me to work on construction sites
  • Forklift driver's license

Personal Qualities

  • Always punctual
  • Very Flexible
  • Great work ethic
  • Physically fit
  • Great written and oral communication skills
  • Friendly and outgoing
  • Highly energised, Enthusiastic personality
  • Honest and trustworthy
  • A real desire to learn and up skill
  • Commitment to forging a promising career within a great company
  • Loyal to my workplace

Personal Information

Date of Birth: 05/15/1992

References

All My references are available upon request.

Timeline

State Manager

Eco Garage Doors
06.2023 - Current

Scheduling Coordinator

Eco Garage Doors
07.2017 - 06.2023

Trades Assistant

Condor Shutters PTY LTD
06.2012 - 07.2017

Dispatcher Clerk

Gliderol Garage Doors
01.2010 - 05.2012

High School Diploma -

Eumemmerring College

Similar Profiles

CREATE PROFILE
Joshua Moretti