Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Alliesha Smith

Stake Hill,WA

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Owner /Store Manager

Flip Out Mandurah
08.2018 - Current
    • Managed day-to-day business operations.
    • I consult with customers to assess their needs and propose optimal solutions.
    • Trained and motivated employees to perform daily business functions.
    • Established foundational processes for business operations.
    • Maximized performance by monitoring daily activities and mentoring team members.
    • Onboarded new employees with training and new hire documentation.
    • Engaged safety devices and monitored attraction during operation to reduce safety risks.
    • Engaged with customers to build rapport and loyalty.
    • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
    • Evaluated suppliers to maintain cost controls and improve operations.
    • Rostering/hiring via Deputy
    • Roller booking system

Operations Manager

Flip Out WA
05.2021 - 11.2023
    • Supervised operations staff and kept employees compliant with company policies and procedures.
    • Developed systems and procedures to improve operational quality and team efficiency.
    • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
    • Led hiring, onboarding and training of new hires to fulfill business requirements.
    • Developed and maintained relationships with external vendors and suppliers.
    • Introduced new methods, practices, and systems to reduce turnaround time.
    • Increased profit by streamlining operations.
    • KPI's
    • Driving store owners
    • Supervised creation of exciting merchandise displays to catch attention of store customers.
    • Trained new store owners on Flip Out protocols and customer service standards.
    • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
    • Managed purchasing, sales, marketing and customer account operations efficiently.
    • Monitored passengers and ride operations and enforced safety regulations.
    • Trained new ride operators on safety procedures and ride operations.
    • Training franchisee operations
    • Inspected the grounds, equipment, and overall building to uphold safe and aesthetically pleasing standard.

Sales Assistant

Petstock
09.2016 - 01.2018
    • Helped customers locate products and checked the store system for merchandise at other sites.
    • Assisted customers with prompt and polite support in person and via telephone.
    • Remained calm and poised in a high-stress, dynamic environment to promote service to customers and staff.
    • Stocked merchandise, clearly labelled items, and arranged according to size or colour
    • Engaged in friendly conversation with customers to better uncover individual needs.
    • Managed efficient cash register operations.
    • Kept cages, and grooming areas neat and clean.
    • Followed pet care instructions for dietary needs.
    • Educated visitors and staff on proper animal care and handling.
    • Fed, groomed, and watered birds and small animals.
    • Self-motivated, with a strong sense of personal responsibility.
    • Opening and closing of the store.
    • Processed cash, credit and touchless transactions to fulfill customer orders.
    • Participated in inventory control and loss-prevention programs to reduce shortages.

Education

High School Diploma -

Keebra Park High School
Gold Coast, QLD
2000

Skills

    • Business Owner / Manager
    • KPI Management
    • Business Management
    • Operations Management
    • Product Branding
      • Customer Relations
      • Staff Management
      • Sales Management
      • Inventory Management

Accomplishments

  • Supervised a team of 45 staff members.
  • Manager of the Year: Flipping forward conference 2019.
  • Assisted with the build/opening /operations/hiring and training of 4 Flip Out WA centres .


Certification

  • Working with children's check
  • HLTAID011 Provide First Aid
  • HLTAID010 Provide basic emergency life support
  • HLTAID009 Provide cardiopulmonary resuscitation
  • Responsible service of alcohol
  • Approved Manager Licence
  • FoodSafe® Food Handler Training Program
  • BARISTA BASICS & FREE POURING LATTE ART TECHNIQUES


Timeline

Operations Manager

Flip Out WA
05.2021 - 11.2023

Owner /Store Manager

Flip Out Mandurah
08.2018 - Current

Sales Assistant

Petstock
09.2016 - 01.2018

High School Diploma -

Keebra Park High School

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Alliesha Smith