Allina Inkster
Allambie Heights,NSW
Summary
Seasoned National Account Manager with background in fostering and maintaining long-term business relationships. Notable strengths include strategic planning, problem-solving, negotiation skills, and ability to drive sales growth. Record of success in managing key accounts, improving customer satisfaction levels, and introducing product solutions to various clients. Strong communicator known for working effectively across all organizational levels and diverse teams.
Overview
23
23
years of professional experience
Work History
National Account Manager
HCF Australia
Sydney, NSW
07.2024 - Current
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Implemented process changes to streamline sales department workflow.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Managed multiple accounts simultaneously while meeting deadlines.
- Utilized problem-solving skills when dealing with difficult customers.
- Developed and maintained strong relationships with key business executives, decision makers, and stakeholders
- Consistently achieved and exceeded sales targets
- Worked in partnership with different areas of the organization to deliver exceptional client outcomes
- Offered training and guidance to collaborating team members
- Conducted data analysis to discover potential for business expansion
Corporate Relationship and Service Manager
HCF Australia
01.2002 - 07.2014
- Successfully grew existing portfolio by effectively managing high net worth clients.
- Experienced in delivering impactful messages to target audiences
- Applied active listening, effective communication, and dynamic interpersonal skills to establish and maintain profitable long-term client connections.
- Anticipated client needs and developed effective strategic plans to ensure successful outcomes
- Provided ongoing support for existing customers by addressing inquiries, resolving issues, and upselling additional products or services.
- Identified potential customers and developed relationships with them.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
Customer Service Manager
HCF Australia
Brookvale
04.2001 - 12.2001
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Provided exceptional customer service to ensure customer satisfaction.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Developed and implemented strategies for providing excellent customer service experience.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Bachelor of Arts -
Macquarie University
Macquarie Park, NSW01-1990
MBA -
Australian Institute of Management
Skills
- Stakeholder Management
- KPI Tracking
- Sales Strategies
- Client Relations
- Cross-Functional Collaboration
- Sales Leadership
COACH and MANAGER Manly Warringah Touch Football Association
- Coach and Manage Representative Teams from 2015 to 2023
Volunteer Age Manager Manly Warringah Little Athletics
- Volunteered at Competition days as an Age Manager from 2014 to 2021
Registrar Allambie Netball Club
- Created the path to purchase for registration for Allambie Netball Club 2018 to 2020
Timeline
National Account Manager
HCF Australia
07.2024 - Current
Corporate Relationship and Service Manager
HCF Australia
01.2002 - 07.2014
Customer Service Manager
HCF Australia
04.2001 - 12.2001
Bachelor of Arts -
Macquarie University
MBA -
Australian Institute of Management
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