Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Allira Fairlam

East Malvern,VIC

Summary

Professional with 9 years of experience in customer service. Demonstrates a strong focus on achieving measurable results while maintaining flexibility in fast paced, evolving environments. Recognised for consistent reliability, clear and professional communication and the ability to build strong working relationships across all levels of an organisation.

Overview

9
9
years of professional experience

Work History

Property Manager

Obrien Real Estate Blackburn
09.2022 - 09.2025
  • Monitor and respond to incoming emails in a timely manner.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any and all disputes.
  • Coordinated with maintenance staff, renters and landlords to ensure timely completion of maintenance repairs.
  • Ensuring all properties meet legal requirements.
  • Completed entry condition reports and final inspection reports.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Coordinated appointments to show marketed properties.
  • Collected rent and reduce late payments.
  • Advertising/marketing rental properties and handling enquiry.
  • Photograph properties.
  • Screening and selecting appropriate renters and issuing lease agreements.
  • Rent reviews, increasing rent and renewing lease agreements in accordance with market trends.
  • Prepare for and represent clients at VCAT (Victorian civil and administrative tribunal).
  • Attend property appraisals.
  • Manage reception responsibilities during busy periods and staff absences.
  • File and manage insurance claims.
  • Maintain accurate records for all properties.
  • Performed a variety of administrative duties.

Property Management Assistant

Longview Real Estate
03.2022 - 09.2022
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Monitored progress of maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Greeted clients, showed apartments, and prepared leases.

Supervisor

Acai Bros
02.2021 - 06.2022
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Office Member/ Sales Person

Amart Furniture
09.2021 - 03.2022
  • Interacted with customers by phone, email or in-person to provide information.
  • Complete clerical tasks such as, filing, emailing, copying, data entry, note taking etc.
  • Monetary management and processing.
  • Completed financial applications, through the latitude financial portal.
  • Maintained composure in stressful situations while continuing to offer kind and resourceful solutions to problems with customers, other businesses, or within the company.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Provided product benefits and advantages and discussed pricing with interested parties.

Lead Generator

Essential Connect Co
03.2020 - 05.2020
  • Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Exceptional computer skills
  • Worked well independently and on a team.

Team Member/Receptionist

Fairlam Auto Restorations And Smash Repairs
06.2019 - 03.2020
  • Greeted incoming visitors and customers professionally.
  • Provided information about establishment.
  • Scheduled appointments and maintain and update calenders.
  • Collect, sort, distribute, or prepare mail, messages or deliveries.
  • File and maintain records Maintained a well organised schedule .

Manager

Mamma Boys Pizza
06.2017 - 12.2019
  • Onboarded new employees with training and new hire documentation.
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Make inventory and make orders when necessary.
  • Processed payments and counted currency.

Crew Member

McDoanlds
11.2016 - 06.2017
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

Diploma - Criminal Justice

Chisholm Institute
Springvale

Certificate - Agents Representative

Entry Education
Online
09.2021

High School Diploma -

St Francis Xavier College
Beaconsfield
10.2017

Skills

  • Time management
  • Customer service
  • Tech Savvy
  • Positive client relations
  • Organised
  • Telephone and email etiquette
  • Understanding of social ques
  • Dispute Handling

Timeline

Property Manager

Obrien Real Estate Blackburn
09.2022 - 09.2025

Property Management Assistant

Longview Real Estate
03.2022 - 09.2022

Office Member/ Sales Person

Amart Furniture
09.2021 - 03.2022

Supervisor

Acai Bros
02.2021 - 06.2022

Lead Generator

Essential Connect Co
03.2020 - 05.2020

Team Member/Receptionist

Fairlam Auto Restorations And Smash Repairs
06.2019 - 03.2020

Manager

Mamma Boys Pizza
06.2017 - 12.2019

Crew Member

McDoanlds
11.2016 - 06.2017

Diploma - Criminal Justice

Chisholm Institute

Certificate - Agents Representative

Entry Education

High School Diploma -

St Francis Xavier College

References

MONIQUE GHERI:

BUSINESS OWNER AND REALESTATE AGENT (PREVIOUS EMPLOYER)

0404 671 024

monique_gheri@hotmail.com


PAUL HASSETT :

INDUSTRY MANAGER (FAMILY FRIEND)

0407 680 557

pthassett@bigpond.com


BRIGIDA FRANCESCA : 

RECEPTIONIST (PREVIOUS COLLEAGUE)

0426 162 820


ANNA KELAART-MOLINARO : 

RENTAL DEPARTMENT MANAGER (PREVIOUS MANAGER)

0411 062 462

anna.molinaro@obrienrealestate.com



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