Allira Famularo
Schofields,Australia
Summary
Dynamic retail professional with extensive experience at General Pants Co, excelling in employee training and development. Proven track record in enhancing customer satisfaction and driving sales through effective team leadership and strategic merchandising. Skilled in cash handling and risk management, fostering a motivated and high-performing team environment.
Overview
9
9
years of professional experience
Work History
Assistant Retail Store Manager
Generl Pants co
Penrith
12.2025 - Current
- Assisted in managing daily store operations and staff supervision.
- Developed and maintained visual merchandising standards throughout the store.
- Trained new employees on company policies and customer service techniques.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Monitored staff productivity and efficiency, developing strategies to improve performance where necessary.
Boutique Manager
Manning Cartell
Macquarie, Australia
11.2023 - Current
- Provided an incomparable customer service experience, ensuring each customer received a luxury experience in store.
- Working one on one with brides & bridal parties to achieve an excellent customer experience.
- Conducted daily staff meetings to review sales goals, customer service standards and upcoming events and promotions.
- Analyzed store performance data to identify areas of improvement in product selection, staffing needs and operational efficiency.
- Implemented strategies to increase traffic flow in the store through promotional campaigns and special events.
- Performed regular stock audits to maintain accurate inventory levels and reduce losses due to theft or damaged goods.
- Created consistency for brand by complying with company guidelines.
- Established high standards for professionalism and customer service and communicated expectations with employees.
- Cultivated loyal customer base by providing excellent customer service.
- Wore clothing to represent brand and aesthetic of boutique.
- Spoiled customers by offering refreshments, providing attentive service and anticipating needs.
New Car Sales Consultant
West End Mazda
Blacktown, Australia
04.2024 - 11.2025
- Maintained long-term revenue streams with careful management of client relationships, generating repeat business, and consistent referrals.
- Achieved targets by marketing vehicles via diverse strategies, including cold calling customers and posting on social media.
- Closed sales with persuasive communication skills, leveraging knowledge of consumers, financing, and vehicles to lock in deals.
- Greeted customers entering showroom and assessed their needs.
- Soothed sales process by accurately handling paperwork and financing.
Store Manager
General Pants Co
10.2019 - 10.2023
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
PPT/ASM/Manager
Supre Pty Ltd
09.2017 - 10.2019
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Coached and developed store associates through formal and informal interactions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Skills
- Store opening and closing procedures
- Employee supervision and motivation
- Team-oriented
- Risk management
- Staff training and development
- Accurate cash handling
- Recruiting and hiring
- Employee training
- Supervision and training
Timeline
Assistant Retail Store Manager
Generl Pants co
12.2025 - Current
New Car Sales Consultant
West End Mazda
04.2024 - 11.2025
Boutique Manager
Manning Cartell
11.2023 - Current
Store Manager
General Pants Co
10.2019 - 10.2023
PPT/ASM/Manager
Supre Pty Ltd
09.2017 - 10.2019