Allira Marie Gould
SIPPY DOWNS
Summary
I am a highly agile well-rounded insurance professional with substantial industry experience in broking and underwriting. I have a great eye for detail, excellent interpersonal and communications skills and I am highly adaptable to any situation.
Overview
20
20
years of professional experience
Work History
Account Manager – Equine Insurance
Gow Gates Insurance Brokers
09.2022 - Current
- Responsible for portfolio management of Equine Clients (Binder Liability, Binder Horse Mortality, Farm, SME, Commercial Motor, Larger Insurance Programs
- Establish new business
- Handle all client enquiries and endorsements
- Processing renewals & cancellations
- Monthly reporting
- Debtor Management
- Mentor Junior Staff (4)
General Manager
AIB Insurance Brokers
05.2021 - 07.2022
- Delivered exceptional client experiences through hands-on leadership of employees and managers
- Recruited, trained and empowered employees to achieve key performance indicators
- Trained employees on duties, policies and procedures
- Developed employee handbooks, detailed job descriptions and workflow plans to formalise operational systems and procedures
- Built and maintained loyal, long-term customer / insurer relationships through effective account management
- Attended Meetings with Senior Account Executives with larger clients
- Review / Negotiate Binders with Insurers
- Executive Assistant to Managing Director
Business Support Manager
AIB Insurance Brokers
07.2017 - 05.2021
- Assisted General Manager with collating documents relating to business continuity
- Handled administrative elements of recruitment process
- Organised Events and workshops to support networking & training programs
- Prepared meeting agendas and tracked meeting minutes, recording discussions
- Prepared Staff Meeting Agenda
- Managed Company Debtor Control
- Prepared / Developed procedural manuals for operational areas within scope of business support responsibilities
- End of Month Responsibilities; Pay Underwriters, Reconcile Trust Account, DEFT banking, reports
- Managing Contractors (Plumber / Electrician / Cleaners)
Receptionist / Data Processor
AIB Insurance Brokers
06.2004 - 07.2019
- Answering incoming calls / taking messages from clients
- Welcome walk – in customers and guest
- Direct or escort guest & visitors to specific areas / offices
- Faxing / Scanning / Mail Preparation
- Restocking of all office supplies
- Perform Administration Work to assist Office Manager
- Assisted Retail Team with Domestic Processing (Home, Motor, Landlords)
- Drafting Emails
Underwriting Services
AIB Insurance Brokers
07.2013 - 07.2017
- Develop & implement monthly reports to ensure all risks comply with company Underwriting Requirements
- Debtor Control
- Binder Childcare, Tourism & Aboriginal & Torres Straight Islander Portfolio's
- Quoting / Processing New Business of three tailored made insurance schemes (Tourism, Childcare, Aboriginal & Torres Strait Islanders)
- Actioning Renewals, Cancellations, Endorsements & Policy enquires including all processing
- Attending industry events – UAC, Steadfast Conference
- Comply with Insurer Underwriting Guidelines
Internal Account Manager / Broker Assistant
AIB Insurance Brokers
07.2009 - 07.2013
- Responsible for portfolio management of small SME clients (approx
- 200 clients)
- Establish new business
- Handle all client enquiries and endorsements
- Processing renewals & cancellations
- Monthly reporting
- Debtor Management
- Assisted Senior Account Managers with preparation of new business & renewals, processing & drafting emails
Education
Diploma of Insurance Broking -
02.2013
Diploma of Financial Services - ASIC Tier 1 Insurance Broking
01.2007
ASIC Tier 2 General Insurance -
01.2005
Skills
Account Management
Customer Service
Teamwork and Collaboration
Client Relations
Customer Relationships
References
- Greg Beale 0478 793 491
- Jhanvi Gopal 0451 251 256
- Rhys Davies 0447 400 448
Timeline
Account Manager – Equine Insurance
Gow Gates Insurance Brokers
09.2022 - Current
General Manager
AIB Insurance Brokers
05.2021 - 07.2022
Business Support Manager
AIB Insurance Brokers
07.2017 - 05.2021
Underwriting Services
AIB Insurance Brokers
07.2013 - 07.2017
Internal Account Manager / Broker Assistant
AIB Insurance Brokers
07.2009 - 07.2013
Receptionist / Data Processor
AIB Insurance Brokers
06.2004 - 07.2019
Diploma of Financial Services - ASIC Tier 1 Insurance Broking
ASIC Tier 2 General Insurance -
Diploma of Insurance Broking -
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