Experience in project management and events coordination including strong organisational, communication, liaison, time management and priority management skills. Demonstrated Microsoft Word, Excel and other computer software to perform a range of routine and non-routine tasks. Accountable for managing mutable budgets across teams. Demonstrated ability to work in a team environment. Demonstrated high level relationship management and communication skills to negotiate, consult, and engage multidisciplinary approach workforce and stakeholders. Excellent partnership development and internal and external consumer engagement skills and the ability to communicate with a range of culturally diverse people and health professionals. Ability to work well in a high pressure environment and demonstrate initiative. Demonstrated ability to identify and resolve complex and conceptual issues. Multitasking Clinical Care Manager with a background explaining treatments, medications, procedures and physician instructions to patients. Passionate professional with exemplary talents in records management and taking patient health histories. Offering exemplary communication, time management and leadership skills.
Overview
21
21
years of professional experience
Work History
Clinical Nurse Manager & Lead Infection
Arcare Northshore
09.2023 - 06.2024
Clinical leadership and management 90 residents {Including Memory Support Unit}
Extensive and comprehensive Ecase, BestMed and IMS knowledge
Specialised support and direction to Secure Cognitive behavioural unit
Change Management – COVID initiatives, monitoring implementation of facility, staff, consumers, families and key stakeholders (Public Health, TUH Frailty team).-
To lead and manage operational, customer and people human resources, financial targets within a management team
Compliance with funding documentation AN ACC
Management meeting and reporting
Complaint management – Family intensive consultation
Quality improvement member, implementation of identifying Best Practice, innovation to new trends {eg: Wound therapies and treatment}
New implemented Aged Care QI requirements
Education and compliant monitor (Care recipients, families, and external parties)
Antimicrobial Stewardship Clinical Review Meeting
Outbreak management monitoring, leadership, reporting and assessment
Engaging with Families, EPOA, Guardians, Public Trustee, NDIS
Infection control monitoring – VRE, MRSA, influenza
EPOA/ Resident representatives Care Planning review
Monitoring early identification - outbreak management – Norovirus, Gastroenteritis
Monitoring Best Med Pharmacy review
Reporting Ecase
Liaison with General Practitioner, THHS, Mater hospital, Dietician Speech Pathologists
Physio and Allied Health, Older Person Mental Health, Wound Innovations, Connect to Wellbeing.
Streamlined workflow for increased efficiency by optimizing scheduling and delegating tasks to the appropriate staff members.
Mentored new nursing staff, fostering professional growth and development through comprehensive training programs.
Registered Nurse
Access Telehealth
07.2023 - 09.2023
Facilitation telehealth consultation, General physician, Geriatrician, Psychogeriatician, within Residential care setting, Assessment Cognitive assessment
Infection control monitoring – VRE, MRSA, influenza
EPOA/ Resident representatives Care Planning review
Monitoring early identification - outbreak management – Norovirus, Gastroenteritis
Implementation group Best Med, Best Dr system
Monitoring MediSphere, Best Med Pharmacy review
Reporting within Personal Centered Software {PCS} Care Plan reviews
Liaison with General Practitioner, THHS, Mater hospital, Dietician Speech Pathologists
Physio and Allied Health, Older Person Mental Health..
Agency Registered Nurse
HealthCare Australia Nursing
11.2020 - 12.2021
Providing clinical individual recipient care, within health care sector
Facilitating clinical support to students, newly to practice colleagues
Clinical Facilitator TAFE Queensland Diploma of Nursing, Certificate IV students, Rural and remote Indigenous Care facility, facilitating cultural recipient cares to Aged Care and extensive Community based service, attending Telehealth appointments, nursing monitoring
Supporting with implementation of Health Advisory monitor
Ward based Nursing, Surgical, Medical and Oncology, Palliative, Aged Care.
Contracted Clinical Care Manger
Omega Healthcare Recruitment, Bluehaven Residential Home Ingham
02.2021 - 04.2024
Clinical Management of 50 consumers
Change Management – COVID initiatives, monitoring implementation of facility, staff, consumers, families, and key stakeholders (Public Health,)
Management meeting and reporting
ACFI monitoring, submission, and compliance
Facilitation of Telehealth appointments
Developing and Planning of external COVID vaccinations for residents’, staff and community personnel, liaising with ADF
Compulsory Reporting SIRS - 1st April 2021
Assisting, organising MASS application, NDIS funding for transitioning of Aged Care to Community placement
( Continence, Oxygen and Equipment Services)
Reporting National Aged Care Mandatory Quality Indicator Program – Pressure Injuries, Use of Physical Restraints, Unplanned Weight Loss
Introduction education Falls and major injury & Medication Management as of 1st July 2021
Education and compliant monitor (Care recipients, families, and external parties)
Engaging with Families, EPOA, Guardians, Public Trustee
Palliative care expertise (Grief counselling families, care staff)
End of Life, Comfort measures, Niki Pumps, Pain assessment education (Family members, care staff)
Wound Care assessment
Clinical deterioration assessment
Aged Care Accreditation Standards, education and providing support to staff
Clinical contemporary Aged Care Practice Staff education and support Infection control audit
Change management
Mandatory and Discretion not to report - reporting Elder abuse
Infection control monitoring – VRE, MRSA, influenza
Monitoring early identification - outbreak management – Norovirus, Gastroenteritis
Monitoring Medicate assist, Pharmacy review
Reporting within iCARE Care Plan reviews
Liaison with General Practitioner, THHS, Mater hospital, Dietician Speech Pathologists
Physio and Allied Health, Older Person Mental Health.
Registered Nurse
HealthCare Australia Nursing
07.2019 - 03.2020
Providing clinical individual recipient care, within health care sector, weeks – Rural and remote Indigenous Care facility, facilitating cultural recipient cares to Aged Care and extensive Community based service, attending Telehealth appointments, nursing monitoring
Supporting with implementation of Health Advisory monitor
Ward based Nursing, Surgical, Medical and Oncology, Palliative, Aged Care.
Monitoring early identification - outbreak management – Norovirus, Gastroenteritis
Monitoring Medicate assist, Pharmacy review
Reporting within Autumn Care, Care Plan reviews
Liaison with General Practitioner, THHS, Mater hospital, Dietician Speech Pathologists
Physio and Allied Health, Older Person Mental Health.
Registered Nurse
Bolton Clarke, Rowes Bay
03.2018 - 05.2018
Key responsibilities Registered Nurse providing care to 108 care recipients
Working all shift allocated
Providing mentorship and leadership within a team environment
Diabetes
Wound ( Chronic, Skin tears, Pressure )
Falls management
Nutrition assessment
Emotional support
Accurate and ACFI documentation.
Nurse Unit Manager
Mercy Health and Aged Care, Mater Misericordiae Hospital Mackay, Catherine’s
08.2016 - 02.2018
Bed Palliative/Oncology and Medical Unit & 5 Chair Day Unit Oncology Unit
Key responsibilities are to provide a safe efficient and effective management of the day to day operations of the unit
NUM position requires a clinical focus including a patient load, provides effective leadership, experience and collaboratively develops educational programs to ensure organisational quality and education outcomes are achieved
Accountabilities include staff appraisals, management Human Resources, Financial delegations including recurrent and non-recurrent requirements
Supervisory role equivalent 10 FTE position including Clinical Nurses, Registered Nurses, Endorsed Enrolled Nurses, Assistant in Nursing and Professional Officers
Promote professionalism is maintained ensuring the values, mission philosophy and objectives are up held
Provides high level of coordination with Mackay Hospital and Health Service for facilitating patient’s transfer of Palliative Care Scheme to the establishment
Providing education to patients, families, community
Monitoring, revising, development of policies and procedures
Implementation and education of change management
Facilitation MASS application, to assist patient’s and families with services End of Life pathways
( Continence, Oxygen and Equipment Services, community Nursing services)
Clinical and safety Auditing, Medication review, Management reporting monthly
Attending and promoting community functions to assist with community donations to the unit
Facilitate educational, in services to all members of a multidisciplinary team, General Practitioners, community nursing, eg: End of Life discussion, Infection Prevention and control, Pain Management
Develop and supports Graduate program to Oncology, in collaboration with Clinical Nurse of both areas
Preceptors and mentors Students in Nursing, School Students and Assistant in Nursing
Provides high levels communication, problem solving and facilitating evidence based practice to ensure patient centred care is delivered
Monitoring Medical equipment, and scheduling maintenance
Monitoring Medical inventory, auditing scheduled drugs, emergency resus trolley
Lead and coordinate day to day activities, predicting staffing for future acuity
Monitoring and reporting delegations of reporting systems, Riskman, Medication compliance, National Standards and Patient flow, Trend Care and KORONS (employee time tracking system)
Attendance with senior management meetings, interhospital and external
Coordination, liaison with RFDS for patient transfer Provides collaboration within the multidisciplinary team, internally and externally
Provides complex case management, psychosocial, financial assistance to all patients and families
Maintains professional and accountably for own professional development.
Nurse Unit Manager (Holiday Cover)
St Lukes
12.2016 - 01.2017
St Ritas
HDU (High Dependency Unit) / CCU (Coronary Care Unit), MIMs – Mater Immediate Medical
Key responsibilities are to provide a safe efficient and effective management of the day to day operations of the unit
NUM position requires a clinical focus including a patient load, provides effective leadership, experience and collaboratively develops educational programs to ensure organisational quality and education outcomes are achieved
Accountabilities include staff appraisals, management Human Resources, Financial delegations including recurrent and non-recurrent requirements
Supervisory role equivalent 12 FTE position including Clinical Nurses, Registered Nurses, Endorsed Enrolled Nurses
Assessing patients vital, bloods
Cardiac Telemetry
Cardiac tracing (ECG)
Assessment treat patients with emergency presentation
High level communication with Medical Officers.
Registered Nurse Sub Acute Care, Registered Nurse
Division of Medical Services Townsville Hospital and Health Service, Unit
01.2016 - 08.2016
Bed facility, Rehabilitation and Restorative Unit
General nursing cares, wound assessment, nutrition, nursing assessment, falls and preventions, documentation
National Standard portfolio lead and unit member
Preceptorship and orientation of Graduate registered nurses, novice and enrolled nurses, SINs, AINs and casual and agency nursing
Facilitating case management within a multidisciplinary team to meet patient centred focus care
Provide a holistic approach to patient centre care
Integrated Electronic Medical Records system (IeMR)
Promote individual patient goals are achieved with engaging families in cares
Preceptor Students in Nursing, Graduate Nurses, Assistants in Nursing
Provide support to all members of multidisciplinary team
Provide orientation to Casual and Agency Nursing to the Model of Care for the unit
Provide advanced clinical knowledge in Patient assessments
Coordinate clinical cares – maintaining Activities of Daily Living, wound assessment, falls and prevention education
Portfolios Unit Lead position
Standard 3 –Preventing and Controlling Healthcare Associated Infections
Standard 10 – Preventing Falls and Harm from Falls
Portfolios Team Member position
Standard 4 –Medication Safety
Standard 6 – Clinical Handover
Standard 12 – EquIP provision of Care.
Clinical Nurse Consultant Cancer Services
Division of Medical Services, Mackay Base Hospital and Health Service
10.2014 - 01.2016
Position demanded advanced clinical leadership skills and demonstrated commitment to excellence in nursing practice
Core purpose is to facilitate and develop a cohesive multidisciplinary team working towards providing a Health Service wide consultancy service for oncology patients; promoting excellent evidence based care
Providing advanced clinical knowledge within the Health Service area
Coordinate Oncology outpatients’ clinics and appointments
Management of complex patients
Coordinate & facilitate complex patients’ cares and treatment within Health Service area, including Private and Public Sectors
Provide leadership and coordination of direct clinical care and patient’s reviews
Orientate, precept, lead and direct all members within Mackay Health Service
Coordinate clinical care in the work unit and provide a safe environment through professional supervision, direction and delegation to staff
Attended all relevant management meeting and disseminate appropriate information
Identification and facilitation, Oncology Education End of Life discussion, Infection Prevention and control, Pain Management
Maintain and accountable for self-appraisal and lifelong learning skills
Proficient in IeMR, Trendcare, Telehealth & MOSIAQ Senior user
Clinical Lead Nursing
Support Community
Providing Senior Clinical Nursing support consultation during appointments, Advance Care planning, Statement of Choices, Review of Medications, referral documentation, complying consultative documentation, Medical Health Summaries.
Continuous Professional Development Program Officer
Townsville Mackay Medicare Local
03.2014 - 10.2014
Facilitate education forums and programs to General Practitioners, Primary Health Nurses, and Allied Health within the Primary Health Care division
Assisting in VET compliance and marking
Maintain requirements for RACGP, ACN, ACCRM AHPRA responsibilities
Hold credentials for RACGP QI & CPD representative Category 1 & Category 2.
Queensland Support Service & Education Coordinator
Leukaemia Foundation Queensland, North
01.2012 - 01.2014
Role demands superior counselling, interpersonal and communication skills
Key functions are counselling for individuals, carers and families affected by the diagnosis of leukaemia
Additionally develop new support programs/networks for rural and remotely isolated patients returning home after treatment
Working within budget requirements
Tasks include:
Responsible catchment area from Sarina throughout all North Queensland
Providing hospital/home visits to provide emotional, practical, and financial support
Identifying, developing and implementing educational programs - Febrile Neutropenia management, End of Life discussion, Infection Prevention and control, Pain Management audience patients, families members of community and Health members multidisciplinary team
Training and mentoring health support workers
Managing budgets of greater than $20 000 annually
Developing strategies for provision of information and support
Identifying service gaps, areas for improvement and new opportunities
Working closely with team members and staff to ensure referrals are managed efficiently
Maintaining current knowledge of legislation, services and benefits available to patients/carers
Processing financial and practical assistance applications
Maintaining accurate and detailed records
Clinical Research Coordinator
Townsville Cancer Centre
01.2008 - 01.2012
Position requires an ability to prioritise, meet deadlines and work under pressure
Primary focus was organising, planning, and controlling work flow related to clinical research activities in accordance with approved research protocols, ethics and guidelines
Conducting patient recruitment, screening, enrolment and retention of eligible participants was an ongoing process
Tasks include:
Administering clinical trial therapies/following up with patient according to protocol
Negotiating complex pharmaceutical contracts, to include patient travel payments
Educating participants and families on trial procedures, treatment and duration
Extensive workload responsibility
Collecting trial specific requirements including blood samples, electronic diaries and ECGs
Coordinating/organising retrieval and safe transport of specimens and medical imaging CDs
Collaborating with MDT health professionals regarding trial principles, criteria, treatment regimens and progress
Organising external treatments for private patients such as blood transfusion
Preparing correspondence for Research Governance for Haematology Research
Collating data from medical records/entering medical information into case reports forms
Participate in development of unit operational plan
Consulted with management to identify outcomes for learning programs
Develop outcome criteria linking Unit Key Performance Indicators (KPI) while adhering to evidence based practice
Conduct educational needs analysis in consultation with peers to identify opportunities for educational development.
Paediatric Oncology Regional Care Coordinator
Townsville Health Service District
01.2010 - 01.2010
Holiday Relief
Role required initiative, critical thinking and awareness of best practice in nursing care associated with patient group
Main responsibility was for complex care coordination of paediatric oncology patients whilst working closely with the multi-disciplinary team
Delivered chemotherapy protocols in accordance with World Health Standards and WH&S national/state regulations
Tasks include:
Ensuring seamless patient care from community to clinic, treatment, admission and discharge
Providing information for children and families pertaining to treatment and infection control
Reviewing patient medical history and identifying risk of complications
Coordinating regional/rural patient care arrangements and outreach clinics
Providing leadership that facilitates and promotes continuous improvement in nursing practice
Credentialing staff for compliance within allocated geography
Clinical Nurse Consultant {Holiday Relief}
Oncology Services
01.2008 - 01.2009
Position demanded proven clinical leadership skills and demonstrated commitment to excellence in nursing practice
Main purpose was providing a hospital wide consultancy service for oncology patients; promoting excellent evidence-based care within a collaborative multidisciplinary team
Required proficiency in central venous devices, intra venous cannulation and phlebotomy
Tasks include:
Providing staff education on complex clinical issues including central venous devices
Developing, facilitating and evaluating care management plans for patients
Providing expert clinical advice to patients, carers, and other health care professionals
Monitoring telemetry for cardiac arrhythmias
Providing advanced leadership in clinical practice to staff at Townsville Cancer Centre
Participating in formal processes for strategic and operational planning of clinical services
Credentialing clinical annual competencies for oncology nursing staff.
Clinical Nurse/Registered Nurse/ Acting Nurse Unit Manager
Townsville Cancer Centre
01.2003 - 01.2009
Key focus was the provision of clinical care for patients in the areas of haematology/bone marrow transplant, medical oncology, radiation oncology and palliative care
Role necessitated strong teaching skills encompassing patient/carer and staff education
Tasks include:
Preceptorship and orientation of Graduate registered nurses, novice and enrolled nurses
Maintaining Staffing levels in high dependent speciality
Completion of Staff Performance Appraisal & Development Plans
Assisting with Performance Improvement Plans
Provision of evidence based practice & patient centred care
Recognising emergency situations and providing rapid medical assistance
Conducting safe administration of blood products/monitoring vital observations
Assisting haematologist with diagnostic procedures
Performing procedure preparation, cardiac monitoring and intravenous cannulation
Coordinating staff appropriately to patient acuity
Participating in multidisciplinary team meetings
Educating patients and families on complex and end of life treatments
NDIS Worker
AGED CARE SERVICES
01.2024 - 05.2024
ACN -Health care Leadership
EQUIP Aged Care Learning Package - UTAS
IMMUNISATION
Influenza immunisation 2024 compliance
COVID 19 - 5th Dosing compliance
CERTIFICATES/LICENCES
BACHELOR OF NURSING SCIENCE AUSTRALIAN HEALTH PRACTITIONER REGULATION AGENCY (AHPRA) REGISTERED NMW0001457830 Expiry date 31/05/2025, Screening Expiry 20/09/
Australasian Institute of Clinical Governance – Clinical Governance, Clinical Education – July 2021, CANCER, MEDICAL & RESEARCH PLATFORMS/IT SKILLS
Ecase, Autumn Care, ICare, Lee Care, Platinum
BestMEd, Medsphere Riskman, IMS Trendcare, MOSIAQ MAR
AN ACC, ACFI, MIRUS, ASER
Education
Bachelor of Science - Nursing {Registered}
James Cook University
Townsville, QLD
2002
Skills
SKILL SETS AND ATTRIBUTES
I am a Registered Nurse and hold a current practising certificate with the Australian Health Practitioner Regulation Agency {AHPRA} and meet all requirements for this position My previous employment history includes extensive experience in all major disciplines of nursing I bring a wealth of experience including professional and financial accountability, research, promotion of individual recipient centered care encompassing holistic relationships whilst demonstrating an advanced level of communication Highly developed skills in recruitment and retention process, Human Resources and advanced Clinical and non - clinical skills, Auditing Quality Compliance & assurance I am proficient in numerous reporting systems, including excel and Microsoft office and medical reporting databases I possess highly development communication and educational skills to improve and promote evidence-based practice to create a positive learning environment
Electronic Health Records
Direct Patient Care
ACN -Health care Leadership
EQUIP Aged Care Learning Package - UTAS
IMMUNISATION
Influenza immunisation 2024 compliance
COVID 19 - 5th Dosing compliance
CERTIFICATES/LICENCES
BACHELOR OF NURSING SCIENCE AUSTRALIAN HEALTH PRACTITIONER REGULATION AGENCY (AHPRA) REGISTERED NMW0001457830 Expiry date 31/05/2025, Screening Expiry 20/09/
Australasian Institute of Clinical Governance – Clinical Governance, Clinical Education – July 2021,
CANCER, MEDICAL & RESEARCH PLATFORMS/IT SKILLS
Ecase, Autumn Care, ICare, Lee Care, Platinum
BestMEd, Medsphere Riskman, IMS Trendcare, MOSIAQ MAR
AN ACC, ACFI, MIRUS, ASER
Affiliations
Reporting to “The Royal College of General Practitioners”, “Australia College of Nursing”, “Australian College of Rural and Remote Medicine”.
Additional Information
ACN -Health care Leadership
EQUIP Aged Care Learning Package - UTAS
IMMUNISATION
Influenza immunisation 2024 compliance
COVID 19 - 5th Dosing compliance
CERTIFICATES/LICENCES
BACHELOR OF NURSING SCIENCE AUSTRALIAN HEALTH PRACTITIONER REGULATION AGENCY (AHPRA) REGISTERED NMW0001457830 Expiry date 31/05/2025, Screening Expiry 20/09/
Australasian Institute of Clinical Governance – Clinical Governance, Clinical Education – July 2021, CANCER, MEDICAL & RESEARCH PLATFORMS/IT SKILLS
Ecase, Autumn Care, ICare, Lee Care, Platinum
BestMEd, Medsphere Riskman, IMS Trendcare, MOSIAQ MAR
AN ACC, ACFI, MIRUS, ASER
Timeline
NDIS Worker
AGED CARE SERVICES
01.2024 - 05.2024
Clinical Nurse Manager & Lead Infection
Arcare Northshore
09.2023 - 06.2024
Registered Nurse
Access Telehealth
07.2023 - 09.2023
Clinical Nurse Manager & Lead Infection, Holiday
The Good Shepherd Home
12.2021 - 05.2023
Contracted Clinical Care Manger
Omega Healthcare Recruitment, Bluehaven Residential Home Ingham
02.2021 - 04.2024
Agency Registered Nurse
HealthCare Australia Nursing
11.2020 - 12.2021
Care Coordinator Clinical Manager, Acting Facility Manager