Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Allison Bedford

Cessnock,NSW

Summary

Highly skilled professional with background in providing outstanding customer service and resolving complex technical issues. Strengths include relationship building, problem-solving, multitasking, and strong communication skills. Previous work experience has demonstrated the ability to improve customer satisfaction levels and enhance overall operational efficiency.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Café Manager

Munchies Cafe
Muswellbrook, 2333
10.2013 - Current
  • Developed and implemented customer service policies and procedures for cafe staff.
  • Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
  • Implemented new technologies such as POS systems or online ordering platforms into the cafe's operations where appropriate.
  • Analyzed financial data related to sales, profits, budgeting in order to make informed decisions regarding the cafe's future direction.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality and compliance with industry regulations

Sales and Events Marketing Manager

James Estate Pokolbin
Pokolbin, NSW
01.2018 - 08.2023
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Organized all aspects of events including local council liaising, venue selection, catering, entertainment, budgeting.
  • Responded promptly and professionally to inquiries from both existing and prospective customers.

Health Interviews

Probe/Dept Health
06.2021 - 02.2022
  • Demonstrated expertise in providing Covid Health support to crisis-affected individuals and families, ensuring adherence to company procedures and state legislation as part of a Victoria Health resolution team.
  • Working in a complex and evolving work environment between various bodies to provide timely, accurate information to clients
  • Demonstrating mastery of multiple administration systems

Store Manager/ SMB Specialist

Optus Cessnock
10.2009 - 05.2013
  • Management of up to 12 staff over 3 stores, Building Small-Medium Business customer base, Reconciling cash and eftpos transactions daily, reconciling and balancing weekly transactions, balancing bank deposits, preparing financial reports
  • Training of all staff, knowledge of contracting systems, excellent customer service, development of procedures and policies

Education

Certificate IV Business Administration -

TAFE
01.2021

Year 12 Equivalency -

University of Newcastle
01.2007

B Psychology And Counselling -

Edith Cowan University

Skills

  • A strong commitment to outstanding Customer Care
  • Ability to multitask with strong time management skills
  • Excellent verbal and written skills
  • Attention to legislative frameworks
  • Strong resolution skills in high pressure environments
  • Driver's licence with good driving record

References

  • Louise Cummings, Team Leader/ Probe, louise.gcumming@gmail.com, 0422636874
  • Robyn Jones, Munchies Proprietor, 0448418939 or 65434456
  • Melissa Myers, Optus, 0249912800

Certification

  • Cert IV Business Administration (2022)
  • Apply Risk Management Procedures (RIIRIS301D)
  • Demonstrate First Attack Fire Fighting Equipment (CPPFES2005A)

Timeline

Health Interviews

Probe/Dept Health
06.2021 - 02.2022

Sales and Events Marketing Manager

James Estate Pokolbin
01.2018 - 08.2023

Café Manager

Munchies Cafe
10.2013 - Current

Store Manager/ SMB Specialist

Optus Cessnock
10.2009 - 05.2013

Certificate IV Business Administration -

TAFE

Year 12 Equivalency -

University of Newcastle

B Psychology And Counselling -

Edith Cowan University

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Allison Bedford