Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Allison Burgess

Allison Burgess

Grafton,NSW

Summary

Experienced and organized professional with a talent for coordinating and supporting team members. Adept at fostering collaborative work environments, both as a team and individually. Recognized for reliability, adaptability, and possessing strong, supportive therapeutic abilities toward staff and the community.

Overview

2025
2025
years of professional experience

Work History

Assistant Co-ordinator

Able Youth
  • Company Overview: Able Youth - QLD
  • From house leader I was promoted to assistant coordinator, I met with all stakeholders such as child safety meetings, schooling, sports, family members, youth supervision on outings, GP appointments, Psychologists in and out of hospital support
  • I held staff meetings with my regional manager, I oversaw 6-8 staff members on my team, kept up to date with record keeping, report writing, medications, rosters and individual week to week planners around lifestyle/recreational activities/learnings and meal planning
  • Able Youth - QLD

Team house leader for youth

Able Australia
  • Company Overview: Able Australia - QLD
  • Community outings, encouraging clients to be individuals at home while supporting them, aiding clients as needed, client support in cooking/cleaning
  • Supporting recreational time, community outings
  • Supporting recreational time such as shopping/movies/sports
  • Aiding to promote safety, self care and empathy in times of self destruction
  • Able Australia - QLD

Youth Worker

Uniting Care Communities
  • Foetal Alcohol Syndrome, Autism, Anxieties, children's high needs, reports, support in the community
  • Stakeholders/family/outings/GP support, up to date with record keeping and report writing

Support Worker

Cerebral Palsy League
  • Supporting Acquired Brain Injury, ASD-Retts, MS and clients that were non verbal
  • Aiding meal prep and housework

Therapeutic Care Practitioner

Infinity Residential
06.2024 - Current
  • Developed long-lasting relationships with clients and families, fostering trust in the primary care setting.
  • Observed and monitored client behaviour and responses to treatment.
  • Maintained detailed records of client progress, adjusting treatment strategies as needed for optimal success.
  • Developed strong relationships with community resources for effective referrals and continuity of care upon discharge from counselling services.
  • Assisted clients in setting realistic goals and developing action plans for achieving personal growth.
  • Managed a caseload of diverse clients, ensuring timely completion of treatment goals and documentation requirements.
  • Empowered clients with coping skills development and stress management techniques, promoting resilience during challenging life situations.
  • Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
  • Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
  • Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioural or mental health issues.
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
  • Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counselling field.
  • Enhanced therapeutic environment through compassionate listening and effective communication skills.
  • Implemented evidence-based interventions to address clients'' emotional, behavioural, and mental health needs.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
  • Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.

Customer Relations officer

Moonee Beach Holiday Park
01.2019 - 01.2021
  • Provide product and service information for customers
  • Resolved Customer Issues/Difficult situations

Education

No Degree - Diploma in Counselling And Psychology

ICI, Online
  • Completed Certificate 3 in Community Services TAFE QLD
  • Completed Certificate in Therapeutic Crisis Intervention (TCI17)
  • Certificate in Hope and Healing for Residential Care
  • Certificate in First Aid, CPR and Emergency Life Support
  • Currently studying Bachelor of Social Work

Skills

  • Concise time-management
  • Clear and concise communication
  • Adaptability and flexibility
  • Multitasking and organization
  • Attention to detail
  • Time management
  • Problem-solving
  • Decision-making
  • Relationship building
  • Discretion and confidentiality
  • Staff management
  • Client coordination

Accomplishments

I have extensive therapeutic expertise, both in clinical settings and direct practice, in the following areas:

• Domestic and family violence

• Sexual abuse

• Fetal Alcohol Spectrum Disorder (FASD)

• Supporting nonverbal individuals

Languages

English
Elementary

Timeline

Therapeutic Care Practitioner - Infinity Residential
06.2024 - Current
Customer Relations officer - Moonee Beach Holiday Park
01.2019 - 01.2021
Assistant Co-ordinator - Able Youth
Team house leader for youth - Able Australia
Youth Worker - Uniting Care Communities
Support Worker - Cerebral Palsy League
ICI - No Degree, Diploma in Counselling And Psychology

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Allison Burgess