ALLISON COLSTON
Canberra
Summary
Skilled and adaptable professional with a background in various Retail and sales tasks and a commitment to delivering exceptional service. Proficient in Microsoft Office Suite and experienced in administrative support, data management, sales and customer service. Strong organisational skills, excellent communication abilities, and a detail-oriented approach. Committed to maintaining a professional and productive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Assistant
Officeworks
04.2023 - Current
Coordinator
Officeworks
10.2021 - 04.2023
- Led and supervised a team, effectively delegating tasks and ensuring high-quality performance
- Implemented and enforced company policies, maintaining standards and compliance
- Nurtured a collaborative and motivated work environment, fostering team growth and productivity
- Streamlined inventory management processes, optimising stock availability and minimising shortages
- Proactively addressed customer inquiries and resolved escalated issues, upholding customer satisfaction
- Played a pivotal role in decision-making and problem-solving, driving operational efficiency and improvement
- Demonstrated exceptional managerial skills, resulting in a positive impact on store performance and outcomes
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Prepared and processed payroll.
Key Holder
Officeworks
05.2021 - 10.2021
- Trusted Key Holder with access to high-risk items at Officeworks
- Implemented and enforced strict security protocols for their protection
- Collaborated with management to enhance security measures and prevent unauthorized access
- Conducted regular audits to ensure compliance and accuracy
- Played a pivotal role in maintaining the safety and security of the store and valuable assets
Sales Assistant
Officeworks
11.2020 - 05.2021
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Built and maintained relationships with peers and upper management to drive team success.
- Managed cash register transactions accurately and efficiently.
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
- Answered incoming telephone calls to provide store, products and services information.
Waitress
Aroma Cafe
04.2019 - 07.2019
- Provided excellent customer service as a waitress, ensuring a positive dining experience
- Took orders, delivered food and beverages accurately and in a timely manner
- Demonstrated knowledge of the menu, providing recommendations and answering customer inquiries
- Handled cash and card transactions accurately
- Assisted in setting up tables and maintaining a clean dining area
- Addressed customer concerns and resolved issues professionally
- Collaborated with kitchen staff for efficient order flow and delivery
- Maintained cleanliness and hygiene throughout the dining area
Waitress
Armadillos Cafe
06.2016 - 10.2016
- Provided exceptional customer service, ensuring a memorable dining experience
- Greeted and seated guests, promptly relaying their orders to the kitchen
- Demonstrated extensive menu knowledge, offering recommendations and addressing inquiries
- Efficiently served food and beverages with accuracy and speed
- Handled financial transactions with precision and professionalism
- Assisted in table setup and maintained a clean dining area
- Resolved customer concerns in a friendly and timely matter
- Maintained high cleanliness and hygiene standards
Education
Year 11 - 12 -
Gungahlin College
01.2017
Year 10 Certificate -
Gold Creek High School
Gold Creek 12-2015
Skills
- Leadership Skills
- People management
- Communication Skills
- Problem Solving
- Adaptability
- Cash Handling
- Rosters
- Time management
- Multitasking
- Customer Service
- Visual merchandising
- Retail operations
- Payroll administration
Certification
- Cert 1 physical administration, 01/01/16
- Cert 2 physical administration, 01/01/16
- Cert 3 physical administration, 01/01/17
- Cert 4 physical administration, 01/01/17
- Cert 3 in business administration, 01/01/18
Hobbies and Interests
- Arts and Crafts
- Walking
References
- Tania Britten, 0448 613 704, Officeworks
- Stephen Wesley-Smith, +61 478 222 430, Officeworks
Timeline
Sales Assistant
Officeworks
04.2023 - Current
Coordinator
Officeworks
10.2021 - 04.2023
Key Holder
Officeworks
05.2021 - 10.2021
Sales Assistant
Officeworks
11.2020 - 05.2021
Waitress
Aroma Cafe
04.2019 - 07.2019
Waitress
Armadillos Cafe
06.2016 - 10.2016
Year 11 - 12 -
Gungahlin College
Year 10 Certificate -
Gold Creek High School