Allison Douglass
Redcliffe
Summary
Motivated Individual with experience in team leadership, management, and coaching. Skilled at training and developing staff members to reach maximum productivity and potential. Competent in Delivering result. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
32
32
years of professional experience
6
6
Certifications
Work History
Customer Service Manager
Revel enterprise Pty Ltd
Como
06.2022 - Current
- Developed training programs to improve staff performance and service delivery standards.
- Implemented customer feedback processes to identify areas for service improvement.
- Coordinated communication between departments to resolve customer issues effectively.
- Oversaw daily operations to ensure timely responses to customer inquiries and concerns.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Managed customer service team to enhance client satisfaction and support efficiency.
Employment Consultant
APM
Armadale
02.2021 - 06.2022
- Provided career guidance to clients seeking employment opportunities.
- Assisted clients in creating effective resumes and cover letters.
- Conducted job readiness workshops to enhance client skills.
- Collaborated with local employers to identify job openings.
- Facilitated training sessions on interview techniques and job search strategies.
- Evaluated client progress and adjusted support plans accordingly.
- Maintained accurate records of client interactions and outcomes.
- Built relationships with community organizations to expand resources for clients.
- Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
- Placed individuals in jobs based on skills, abilities and interests.
- Conducted individualized assessments of job seeker's skills, interests and needs to determine suitable job placement opportunities.
- Improved clients' understanding of job search and interview techniques to help individuals find employment.
- Monitored clients' progress after placement to ensure successful integration into their new roles.
- Managed a caseload of approximately 25 clients per month providing ongoing support throughout the job search process.
Customer Service Manager
Spudshed
Midland
08.2019 - 02.2021
- Managed customer service team to enhance client satisfaction and support efficiency.
- Developed training programs to improve staff performance and service delivery standards.
- Oversaw daily operations to ensure timely responses to customer inquiries and concerns.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Evaluated employee job performance and motivated staff to improve productivity.
- Created reports on customer feedback, complaints, and suggestions for management review.
Store Manager
Liquor Land
Mayland
07.2015 - 08.2019
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff scheduling and coordinated training for new employees.
- Oversaw inventory management and maintained optimal stock levels.
- Developed promotional displays to enhance customer engagement and sales.
- Implemented loss prevention strategies and monitored store security systems.
- Facilitated customer service initiatives to improve shopper experiences.
- Analyzed sales trends and adjusted product offerings accordingly.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
Store Manager
The Arnhem Land Progress Aboriginal Corporation
Perth
02.2013 - 07.2015
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff scheduling and coordinated training for new employees.
- Oversaw inventory management and maintained optimal stock levels.
- Developed promotional displays to enhance customer engagement and sales.
- Facilitated customer service initiatives to improve shopper experiences.
- Conducted regular performance evaluations and provided feedback to team members.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Established store tactics and strategies to achieve operational performance and sales goals.
Store Manager
Dan Murphy's
Perth
01.2006 - 06.2013
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management and maintained optimal stock levels.
- Developed promotional displays to enhance customer engagement and sales.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared monthly reports on sales figures, expenses, profits.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Performed regular price checks to ensure competitive pricing.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Implemented successful business strategies to increase revenue and target new markets.
- Implemented campaigns and promotions to help with developing goods and services.
Store Manager
Cellabrations
Perth
01.2004 - 12.2006
Store Manager
BP
Perth
01.1994 - 01.2004
Education
Business Diploma -
Trade/Commerce NZ
Certificate of Achievement stage I -5 -
Computer Skills & Intro Business computing Training programmed
Skills
- Relationship management
- Training and development
- Leadership skills
- Service improvement
- Operations oversight
- Case handling
- Spreadsheet expertise
- Communication excellence
- Tactful and diplomatic
- Escalation handling
- Conflict resolution
- Problem solving
- Time management
- Case management
- Team leadership
- Customer relationship management
Certification
DL- WA
Affiliations
Kayaking
References
References available upon request.
Timeline
Customer Service Manager
Revel enterprise Pty Ltd
06.2022 - Current
Employment Consultant
APM
02.2021 - 06.2022
Customer Service Manager
Spudshed
08.2019 - 02.2021
Store Manager
Liquor Land
07.2015 - 08.2019
Store Manager
The Arnhem Land Progress Aboriginal Corporation
02.2013 - 07.2015
Store Manager
Dan Murphy's
01.2006 - 06.2013
Store Manager
Cellabrations
01.2004 - 12.2006
Store Manager
BP
01.1994 - 01.2004
Business Diploma -
Trade/Commerce NZ
Certificate of Achievement stage I -5 -
Computer Skills & Intro Business computing Training programmed