Allison Fryer
Cliftleigh
Summary
As a dedicated and resilient professional with nearly 8 years experience as an AIN, I am eager to contribute my skills and passion to a casual/part-time role within the youth/disability sector. My background in aged care has equipped me with a strong foundation in aged care, including thorough personal care and communications skills, along with the ability to interprate people with speech impairments. Through conversations with family and friends in the field, I have gained valuable insights into the nuances and challenges of youth and disability work. I am confident in my ability to quickly adapt to new environments, build rapport with young and old people, and provide effective support. I am excited about the opportunity to interview and discuss how my skills and aspirations align with your organisation's mission.
Overview
32
32
years of professional experience
Work History
AIN Nurse
Opal
11.2020 - Current
- Used proper wound care techniques by providing appropriate dressings and monitoring for signs of infection.
- Performed routine assessments and evaluations to identify patient health issues, guiding appropriate interventions and care strategies.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
Chop Roast
Chop Roast
04.2020 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Cash handling
Customer Service Representative
Bluescope Steel
06.2010 - 09.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
St George Bank
12.2009 - 06.2010
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Customer Service Representitive
Stramit Building Products
04.1993 - 12.2007
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Education
No Degree - Certificate 3 Individual Support (Ageing)
Essential Skills
06-2024
High School Diploma -
Gateshead High School (Hunter Sports High)
12-1983
Skills
- Compassionate
- Crisis response
- Resilient
- Good time management
- Quick learner
- Cultural understanding
- Active listening
- Problem-solving
- Attention to detail
Timeline
AIN Nurse
Opal
11.2020 - Current
Chop Roast
Chop Roast
04.2020 - 03.2021
Customer Service Representative
Bluescope Steel
06.2010 - 09.2010
Customer Service Representative
St George Bank
12.2009 - 06.2010
Customer Service Representitive
Stramit Building Products
04.1993 - 12.2007
No Degree - Certificate 3 Individual Support (Ageing)
Essential Skills
High School Diploma -
Gateshead High School (Hunter Sports High)
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