Allison Haley
Kitchener,NSW
Summary
Resourceful Food and Beverage Supervisor known for high productivity and efficient task completion. Specialize in inventory management, customer service excellence, and team leadership. Excel in conflict resolution, effective communication, and adaptability, ensuring smooth operation and positive dining experiences for guests.
Overview
2026
2026
years of professional experience
Work History
Food and Beverage Supervisor
Minor Hotels
Pokolbin
07.2019 - Current
- Supervised daily operations in food and beverage service areas.
- Managed inventory levels and coordinated stock replenishment processes.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Provided ongoing coaching and mentoring for employees in order to improve their job performance.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Assisted kitchen staff with preparing meals during peak hours or when personnel shortages occurred.
- Resolved customer complaints promptly in a professional manner.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Caravan Park Manager
Wine country tourist park
Pokolbin
- Managed daily operations
- Maintained cleanliness and safety standards throughout the park.
- Handled guest inquiries and resolved issues promptly and professionally.
- Oversaw budget management and resource allocation effectively.
- Collaborated with local businesses to enhance visitor experiences.
- Provided information on local attractions, events and activities to visitors.
- Performed administrative tasks such as payroll processing, stock control, ordering supplies.
- Organised maintenance work such as plumbing, electrical repairs or painting projects.
- Organised and managed bookings, including allocating sites, taking deposits and collecting payments.
Duty Manager
Coles
Thornton
- Trained new employees on operational procedures and customer service protocols.
- Monitored inventory levels and conducted stock replenishment as needed.
- Supervised daily operations and ensured compliance with safety standards.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Collaborated with team members to improve workflow efficiency and productivity.
- Responded promptly to any emergency situations that arose during shifts.
- Created positive work environment for employees and delivered exceptional customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
Travel Consultant
Hunter travel group
Newcastle
- Assisted clients in selecting travel destinations and accommodations.
- Researched travel options using industry tools and databases.
- Communicated with suppliers to secure best rates and services.
- Provided support during travel emergencies or changes in plans.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
- Processed credit and debit payments and handled confidential information with discretion.
Education
Rutherford Technology High School
RutherfordCompleted - Cert 3 Travel And Tourism
TAFE
Completed - Cert 3 Disability Care
TAFE
Skills
- Inventory management
- Customer service
- Staff training
- Problem resolution
- Banquet operations
- Ordering supplies
- Scheduling staff
- Staff supervision
- Problem solving
- Team building
- Time management
- Manage cash register
- Multitasking Abilities
Timeline
Food and Beverage Supervisor
Minor Hotels
07.2019 - Current
Caravan Park Manager
Wine country tourist park
Duty Manager
Coles
Travel Consultant
Hunter travel group
Rutherford Technology High School
Completed - Cert 3 Travel And Tourism
TAFE
Completed - Cert 3 Disability Care
TAFE