Allison Hattenfels
Parkes,NSW
Summary
Dynamic Motel Manager with a proven track record at Parkview Motor Inn, enhancing guest satisfaction through exceptional service and effective complaint resolution. Skilled in operational efficiency and staff training, I successfully implemented inventory control systems, achieving significant cost reductions while fostering a collaborative team environment.
Experienced with managing business operations, leading teams, and driving strategic initiatives. Utilizes expertise in financial oversight and process optimization to enhance business performance. Track record of fostering team collaboration and achieving operational excellence.
Results-driven professional with solid foundation in business management. Known for effectively leading teams and driving operational improvements to achieve business objectives. Emphasizes team collaboration and adaptability to changing business needs. Skilled in strategic planning and project management, with reliable and flexible approach.
Diligent Business Manager with strong background in managing business operations and enhancing efficiency. Proven track record of leading teams and implementing process improvements that align with company goals. Demonstrated ability to manage financials and foster collaboration across departments.
Professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with over 20-year history of successful industry performance.
Dynamic individual with hands-on experience in all aspects of business management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Motel Manager
Parkview Motor Inn
09.2023 - Current
- Oversaw daily operations, ensuring high standards of guest service and satisfaction.
- Managed staff schedules, optimizing labor efficiency while maintaining service quality.
- Implemented inventory control systems, reducing waste and improving cost management.
- Streamlined check-in/check-out processes, enhancing guest experience and operational flow.
- Conducted regular property inspections, identifying maintenance issues and ensuring compliance with safety regulations.
- Established relationships with local businesses to enhance guest services and promote the inn's offerings.
- Analyzed customer feedback to drive improvements in services and address concerns effectively.
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
- Increased repeat business through excellent customer service and targeted marketing efforts.
- Reduced expenses with effective cost control measures in purchasing and payroll management.
- Developed strong relationships with local businesses to increase referrals and drive business growth.
- Maintained high occupancy rates by implementing competitive pricing strategies and promotions.
- Optimized online presence through social media engagement and positive reviews, attracting new customers from various platforms.
- Analyzed financial reports to identify areas of opportunity for revenue growth or expense reduction while maintaining quality standards in all aspects of the motel operation.
- Overhauled safety protocols, ensuring a secure environment for guests and employees.
- Collaborated with other departments within the motel to deliver exceptional experiences across all touchpoints of the customer journey.
- Ensured compliance with all federal, state, and local regulations pertaining to hospitality industry requirements as well as health and safety guidelines.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Created and managed accurate occupancy forecasts and budgets.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Airport Refuelling
Aero Refuellers
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.1
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Agent
Aviation
01.2020 - Current
- Led customer service initiatives to enhance passenger satisfaction during flight operations.
- Streamlined communication processes between departments, improving operational efficiency.
- Mentored junior agents on compliance protocols and customer interaction standards.
- Managed booking systems, ensuring accurate reservations and timely updates for travelers.
- Developed training materials for new hires, focusing on best practices in aviation service delivery.
- Analyzed customer feedback data to identify trends and implement service improvement strategies.
- Coordinated logistics for special requests, ensuring seamless execution of unique passenger needs.
Owner/Operator
The Coffee Cube Co
01.2019 - Current
- Managed daily operations, ensuring high-quality service and product consistency.
- Developed and implemented training programs for staff to enhance customer engagement.
- Streamlined inventory management processes to reduce waste and optimize supply chain efficiency.
- Established vendor relationships to secure quality coffee supplies at competitive prices.
- Oversaw financial activities, including budgeting and expense tracking for profitability.
- Designed marketing strategies that elevated brand presence within the local community.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Implemented effective financial management practices, improving cash flow and profitability.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Operated with safety and skill to avoid accidents and delays.
Motel Manager
Bushmans Motor Inn
10.2021 - 09.2023
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Developed and implemented promotional strategies to increase occupancy.
- Oversaw day-to-day operations of 30-room hotel with staff of 10 employees.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Fostered safe lodging environment with reliable and effective security services.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Oversaw daily operations, ensuring high standards of guest service and satisfaction.
- Managed staff schedules, optimizing labor efficiency while maintaining service quality.
- Implemented inventory control systems, reducing waste and improving cost management.
- Conducted regular property inspections, identifying maintenance issues and ensuring compliance with safety regulations.
- Established relationships with local businesses to enhance guest services and promote the inn's offerings.
- Analyzed customer feedback to drive improvements in services and address concerns effectively.
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Managed daily operations for better customer service and increased revenue.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Increased repeat business through excellent customer service and targeted marketing efforts.
Motel Manager
Hotel Gracelands / IKON Restaurant
10.2019 - 08.2022
- Developed training programs for new employees, fostering skill growth and team cohesiveness.
- Implemented employee development programs to enhance staff skills, improve retention rates, and foster a positive work environment.
- Continuously researched market trends and competitors'' offerings to stay ahead in the industry and maintain a competitive edge.
- Increased customer service ratings through personable service.
- Developed and implemented marketing strategies to promote hotel services.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Implemented successful strategies to increase customer satisfaction.
- Oversaw day-to-day operations of 21 room hotel with staff of 8 employees.
- Evaluated and promptly resolved lodging facility operational issues.
- Streamlined check-in/check-out processes, enhancing guest experience and operational flow.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
- Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
- Increased repeat business through excellent customer service and targeted marketing efforts.
- Reduced expenses with effective cost control measures in purchasing and payroll management.
- Developed strong relationships with local businesses to increase referrals and drive business growth.
- Maintained high occupancy rates by implementing competitive pricing strategies and promotions.
- Optimized online presence through social media engagement and positive reviews, attracting new customers from various platforms.
- Overhauled safety protocols, ensuring a secure environment for guests and employees.
- Collaborated with other departments within the motel to deliver exceptional experiences across all touchpoints of the customer journey.
- Ensured compliance with all federal, state, and local regulations pertaining to hospitality industry requirements as well as health and safety guidelines.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Owner/Operator
Michael Adams Fencing
01.2004 - 09.2019
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed routine maintenance on truck to keep in working order.
- Managed daily operations, ensuring high-quality service and product consistency.
- Oversaw financial activities, including budgeting and expense tracking for profitability.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Early Childhood Educator
Little Swans
03.2017 - 06.2019
- Developed and implemented age-appropriate curriculum fostering social, emotional, and cognitive development.
- Collaborated with families to support children's unique learning needs and promote positive relationships.
- Created engaging learning environments utilizing various educational tools and resources.
- Evaluated children's progress through assessments, adjusting instructional methods as necessary.
- Led professional development workshops enhancing team skills in early childhood education practices.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
Childcare Provider
Family Day Care Home
07.1989 - 08.2004
- Supervised daily activities, ensuring safety and engagement for children of varying ages.
- Developed and implemented educational programs that fostered developmental skills and creativity.
- Maintained a clean and organized environment conducive to learning and play.
- Communicated effectively with parents regarding child progress, behavior, and development milestones.
- Coordinated age-appropriate activities promoting social interaction and teamwork among children.
- Monitored children's emotional well-being, providing support during conflicts or challenges.
- Established strong relationships with families, enhancing trust and collaboration in child development efforts.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Introduced children to educational games and activities to boost learning.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted in potty training and other daily hygiene activities to support child development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
Apprentice Spraypainter
Geoff Richards Panelbeating
01.1983 - 01.1987
- Operated spray painting equipment to apply coatings on various surfaces.
- Ensured surface preparation met quality standards for optimal paint adhesion.
- Monitored paint mixing processes to maintain consistency and color accuracy.
- Collaborated with team members to streamline workflow and reduce downtime.
- Used proper PPE and safety protocols for personal health and safety of other staff.
- Cleaned and prepared equipment necessary for projects.
- Maintained knowledge of equipment necessary to complete jobs, acquiring new skills and techniques.
- Cleaned and prepared surfaces for paint application with exacting accuracy.
- Sanded and removed blemishes, dents and other imperfections on painting surfaces.
- Mixed paint colors and appropriate chemicals to complete projects.
- Created specific color shades by mixing pre-existing shades to meet customer desired colors.
- Monitored quality control and trends to report to job site supervisor.
- Buffed and finished surfaces after painting to complete product finish.
- Assisted in the preparation of surfaces for spray painting by sanding, priming, and masking areas as needed.
Office Assistant
Mckays Carpet Cleaning
11.1982 - 01.1983
- Managed office supplies inventory, ensuring timely restocking and cost-effective procurement.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Education
Diploma of Early Childhood - Early Childhood Care And Education
TAFE NSW
Bathurst, NSW07-2018
Apprenticeship 4 Yrs - Automotive
Dubbo Tafe College
Dubbo, NSW12-1986
High School Diploma -
St Johns College
Dubbo, NSW11-1982
Skills
- Guest service management
- Staff scheduling
- Inventory control
- Operational efficiency
- Customer complaint resolution
- Event coordination
- Financial analysis
- Safety compliance
- Team training and development
- Occupancy forecasting
- Quality assurance monitoring
- Property maintenance oversight
- Community engagement initiatives
- Front desk operations
- Property maintenance
- Complaint handling
- Emergency preparedness
- Security management
- Guest relations management
- Housekeeping supervision
- Hospitality
- Guest services management
- Cash handling
- Guest experiences
- Food and beverage operations
- Safety procedures
- Staff training and development
- Guest complaint resolution
- Outstanding communication skills
- Guest accommodations
- Staff training
- Staff supervision
- Quality assurance
- Telephone etiquette
- Community relations
- Property management systems
- Account administration
- Employee performance reviews
- Social media networking
- Reservations management
- Special event coordination
- Housekeeping oversight
- Disciplinary action and termination
- Front office staff
- Multitasking capacity
- Teamwork
- Problem-solving
- Attention to detail
- Front office operations
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Customer satisfaction
- Organizational skills
- Team leadership
Accomplishments
I have successfully achieved excellence in all fields of Business Management Currently I am managing 4 businesses in 4 different fields. I have had the opportunity to work in a vast array of environments taking me to all parts of this Country.
I have been lucky enough to work closely with our indigenous communities learning about their culture and listening to what is really important to them.
I spent many years caring for children assisting them with learning skills that has helped them achieve success in their adult years.
One of my most successful achievements is raising my 5 beautiful children and watching them also succeed into their adult years.
Certification
- Certified Aero Refueller, Aero Refuellers Dangerous Good Certificate
- Licensed Food and Beverage NSW
- Hold a MR Drivers License
- Licenced Port Agent Rex Airlines
- Test and Tag electrical Licence
Languages
English
Full Professional
Timeline
Motel Manager
Parkview Motor Inn
09.2023 - Current
Airport Refuelling
Aero Refuellers
06.2023 - Current
Motel Manager
Bushmans Motor Inn
10.2021 - 09.2023
Agent
Aviation
01.2020 - Current
Motel Manager
Hotel Gracelands / IKON Restaurant
10.2019 - 08.2022
Owner/Operator
The Coffee Cube Co
01.2019 - Current
Early Childhood Educator
Little Swans
03.2017 - 06.2019
Owner/Operator
Michael Adams Fencing
01.2004 - 09.2019
Childcare Provider
Family Day Care Home
07.1989 - 08.2004
Apprentice Spraypainter
Geoff Richards Panelbeating
01.1983 - 01.1987
Office Assistant
Mckays Carpet Cleaning
11.1982 - 01.1983
Diploma of Early Childhood - Early Childhood Care And Education
TAFE NSW
Apprenticeship 4 Yrs - Automotive
Dubbo Tafe College
High School Diploma -
St Johns College