Summary
Overview
Work History
Skills
Timeline
Generic

Allison Hopkinson

Petrie,QLD

Summary

Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.

Overview

10
10
years of professional experience

Work History

Motel Management

Petrie Mill Motel
01.2023 - Current
  • Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
  • Improved guest satisfaction by implementing efficient check-in and check-out procedures.
  • Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
  • Managed daily operations for better customer service and increased revenue.
  • Trained staff on best practices, enhancing overall motel performance and guest experience.
  • Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
  • Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
  • Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
  • Increased repeat business through excellent customer service and targeted marketing efforts.
  • Reduced expenses with effective cost control measures in purchasing and payroll management.
  • Developed strong relationships with local businesses to increase referrals and drive business growth.
  • Maintained high occupancy rates by implementing competitive pricing strategies and promotions.
  • Implemented employee development programs to enhance staff skills, improve retention rates, and foster a positive work environment.
  • Optimized online presence through social media engagement and positive reviews, attracting new customers from various platforms.
  • Analyzed financial reports to identify areas of opportunity for revenue growth or expense reduction while maintaining quality standards in all aspects of the motel operation.
  • Maximized room inventory usage through strategic rate management based on demand forecasting analysis.
  • Overhauled safety protocols, ensuring a secure environment for guests and employees.
  • Collaborated with other departments within the motel to deliver exceptional experiences across all touchpoints of the customer journey.
  • Continuously researched market trends and competitors'' offerings to stay ahead in the industry and maintain a competitive edge.
  • Ensured compliance with all federal, state, and local regulations pertaining to hospitality industry requirements as well as health and safety guidelines.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Increased customer service ratings through personable service.
  • Provided services efficiently and with high level of accuracy.
  • Provided exceptional service and assistance to guests upon check-in.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Developed and implemented marketing strategies to promote hotel services.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Implemented successful strategies to increase customer satisfaction.

Restaurant Owner

Myself
04.2019 - 12.2020
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and [Number] employees.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Implemented effective inventory management systems to minimize waste and control food costs.
  • Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.

Solar Energy Consultant

Prism Group
03.2014 - 02.2019
  • Enhanced customer satisfaction by providing timely follow-ups and addressing concerns throughout the installation process.
  • Educated clients on the benefits of solar energy, resulting in higher conversion rates from initial inquiries to closed deals.
  • Assisted clients in navigating local permitting processes and securing financing options for their projects.
  • Collaborated with engineers, designers, and installers to ensure seamless project execution and delivery.
  • Strengthened client relationships through exceptional communication skills and a commitment to understanding individual needs.
  • Expanded business reach by networking at industry events, trade shows, and community gatherings to generate new leads.
  • Evaluated site conditions and conducted thorough analyses to determine suitable solar panel configurations.
  • Streamlined proposal creation process with meticulous attention to detail and accuracy in project estimations.

Skills

  • Reservation Management
  • Front Desk Operations
  • Property Maintenance
  • Complaint Handling
  • Sales and Marketing
  • Emergency Preparedness
  • Security management
  • Budget Planning
  • Guest Relations Management
  • Vendor negotiation
  • Revenue management
  • Hospitality
  • Guest services management
  • Cash Handling
  • Guest experiences
  • Food and Beverage Operations
  • Safety Procedures
  • Training and mentoring
  • Staff Training and Development
  • Guest complaint resolution
  • Talented leader
  • Outstanding communication skills
  • Guest accommodations
  • Staff Training
  • Interpersonal communications
  • Staff Supervision
  • Quality Assurance
  • Employee Scheduling
  • Staff Scheduling
  • Employee Development
  • Telephone Etiquette
  • Community Relations
  • Property Management Systems
  • Vendor interaction
  • Marketing
  • Employee Performance Reviews
  • Revenue Generation
  • Regulatory Compliance
  • Promotions
  • Project Oversight
  • Reservations Management
  • Special Event Coordination
  • Brand Management
  • Customer Service
  • Teamwork and Leadership
  • Decision-Making
  • Hotel operations
  • Guest Services
  • Relationship Building
  • Operational Efficiency
  • Flexible Schedule

Timeline

Motel Management

Petrie Mill Motel
01.2023 - Current

Restaurant Owner

Myself
04.2019 - 12.2020

Solar Energy Consultant

Prism Group
03.2014 - 02.2019

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Allison Hopkinson