Allison Jabour
Sydney,NSW
Summary
Customer service and administration professional with 10+ years of experience in claims management and client relations. Expertise in high-volume call handling, problem-solving, and process management. Recognized for accuracy and adaptability while consistently achieving KPIs.
Overview
14
14
years of professional experience
Work History
Retailer Claim Administrator
Samsung
Sydney Olympic Park, NSW
11.2021 - 07.2025
- Managed end-to-end retailer claims including refunds, exchanges, and repairs.
- Liaised with stakeholders to investigate and resolve issues in line with policy.
- Maintained accurate claim records and provided regular updates.
Customer Relations Consultant
Complete Office Supplies
Lidcombe, NSW
04.2021 - 10.2021
- Resolved customer enquiries via phone, email, and live chat.
- Processed orders and bulk requests while consistently meeting KPIs.
Customer Service Representative
Bradford Exchange
Parramatta, NSW
09.2019 - 04.2021
- Handled 80+ customer calls daily, ensuring compliance and service quality.
- Processed and tracked orders; trained and mentored new team members.
Earlier Roles
Various
01.2012 - 01.2019
- After School Care Assistant – Camp Australia (2017–2019)
- Call Centre Agent – Samsung (2016)
- Cashier/Kitchen Hand – Hungry Jacks (2012–2015)
Education
Higher School Certificate - undefined
Granville South Creative and Performing Arts High School
01.2013
Skills
- Claims processing and administration
- Customer service and resolution
- Data entry and management
- MS Office proficiency
- Communication and collaboration
- Problem-solving and multitasking
Timeline
Retailer Claim Administrator
Samsung
11.2021 - 07.2025
Customer Relations Consultant
Complete Office Supplies
04.2021 - 10.2021
Customer Service Representative
Bradford Exchange
09.2019 - 04.2021
Earlier Roles
Various
01.2012 - 01.2019
Higher School Certificate - undefined
Granville South Creative and Performing Arts High School