Allison McMurray
Silverdale,NSW
Summary
Driven and resourceful administrative professional with 20 + years of experience assisting with work of high-achieving executives.
Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
I feel I would be an asset to any professional or services organisation.
Overview
26
26
years of professional experience
Work History
Executive Assistant & Employee Programs Manager
Hewlett Packard Enterprise
06.2007 - 05.2018
- Performed tactical and strategic executive support to the South Pacific Global Support Delivery Director
- Managing employee programs such as Voice of the Workforce improvement program, Learning and development skills gap review, employee communications, and more. In this position i was responsible implementing improvements with the aim to improve overall employee satisfaction.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Managing employee programs such as Voice of the Workforce improvement program, Learning and development skills gap review, employee communications, and more. In this position i was responsible implementing improvements with the aim to improve overall employee satisfaction.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated training and onboarding for incoming office staff.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Developed and maintained automated alert systems for important deadlines.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Built and managed processes for tracking and monitoring department performance.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Operations / Office Manager
Gutter-Vac
06.2016 - Current
- Supervised staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication.
- Developed and maintained relationships with external vendors and suppliers.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Executive Assistant to National Asset Management Partner
Ernst & Young
07.2006 - 05.2007
- Provided executive assistance to the National Asset Management Partner at Ernst & Young
- Organized and coordinated conferences and monthly meetings.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Developed and maintained automated alert systems for important deadlines.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Coordinated events and worked on ad hoc projects.
- Created and managed office systems to efficiently deal with documentation.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Screened personal and business calls and directed to appropriate party.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Personal Assistant
CBC Partners Chartered Accountants
04.2004 - 07.2006
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
Personal Assistant / Office Administration
Brad Huckel & Co Chartered Accountants
04.2002 - 04.2004
- Duties included diary management, travel arrangements, client liaison, government department liaison, typing, client billings, bookkeeping, and more.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Participated in team meetings and staff training sessions.
Personal Assistant
Stockford Accounting Services
06.1999 - 04.2002
- Served as a Personal Assistant at Stockford Accounting Services
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Attended meetings, took notes and tracked action items.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Participated in team meetings and staff training sessions.
Office Junior
Spencer Steer & Associates
03.1998 - 06.1999
- Duties included handling mail, filing, banking, errands, reception relief, ordering supplies, and general office duties.
- Provided clerical assistance to senior staff, such as arranging meetings, making copies and answering emails.
- Maintained complete and accurate files in both physical and digital formats.
- Received and processed payments, updated accounts and issued receipts.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Supported staff on special assignments and ad hoc projects.
- Edited documents to keep company materials free of grammar errors.
Education
Picton High School
01.1997
Skills
- Ability to navigate complex matrix business structures
- Stakeholder management and prioritisation of objectives
- Accounting Techniques
- Coordinate Events
- Business Correspondence
- Advanced MS Office Suite Proficiency
- Confidential and discreet
- Business Management
- Event Organization
- Social Media Knowledge
- Executive Support
- Coordinate Travel Arrangements
- Strong Problem Solver
- Time Management
- Self Starter
Accomplishments
- Secretary of the Warragamba Wombats JRLFC (current)
- Peer Support Leader
- President of the Student Representative Council
- School Captain
References
Available upon request
Professional Competencies
- Client focused Executive Assistant
- Ability to navigate complex matrix business structures
- Experienced EA to South Pacific Support Delivery Director
- Employee Program Management
- Stakeholder management and prioritisation of objectives
- Fluent in Microsoft Office Suite
- Onboarding and Graduate Program support
- Provide Effective Team Support
- Expense Management
- Compiling and Document management
- Diary Management
- Event Organization
- International and domestic business travel management and coordination
- Confidential and discreet
- Business Management
- Strong social skills
Skills Personal Characteristics
- Emotionally intelligent and relationship focused
- Self-motivated and resilient
- Attention to detail
- Prioritising emerging and urgent issues
- Working with confidential, sensitive issues in a professional manner
- Excellent communication skills
- Ability to make decisions autonomously
- Meeting objectives and deadlines
- Excellent organisational and time management skills
- Professional work ethic
- Able to work solely or in a team environment
- Strong social skills
- Ability to work with all people across both professional and non-professional environments
Hobbies And Interests
- Spending time with my family and friends
- Community involvement and volunteering
- Shopping
- Cooking
- Home Improvements
- Watching movies
Hobbies
Secretary of the Warragamba Wombats JRLFC (current)
School Captain
Volunteering / Personal achievements
Secretary of the Warragamba Wombats JRLFC (current)
School Captain
Timeline
Operations / Office Manager
Gutter-Vac
06.2016 - Current
Executive Assistant & Employee Programs Manager
Hewlett Packard Enterprise
06.2007 - 05.2018
Executive Assistant to National Asset Management Partner
Ernst & Young
07.2006 - 05.2007
Personal Assistant
CBC Partners Chartered Accountants
04.2004 - 07.2006
Personal Assistant / Office Administration
Brad Huckel & Co Chartered Accountants
04.2002 - 04.2004
Personal Assistant
Stockford Accounting Services
06.1999 - 04.2002
Office Junior
Spencer Steer & Associates
03.1998 - 06.1999
Picton High School
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