Allison Russell
Robertson
Summary
I am an enthusiastic, dedicated professional with over 13 years of experience in the Dental industry. It is in this role that I am a hardworking team leader and team player with expertise in completing various clerical tasks and offering staff support and training. Responsible, punctual and productive. I believe I would be a valuable asset to your company.
Overview
13
13
years of professional experience
Work History
Dental Coordinator
Primary Dental
03.2010 - Current
- General office duties, including scheduling appointments for 6 dentists across two dental practices providing staff rosters.
- Providing excellent customer service to patients by answering questions about billing procedures and appointment scheduling
- Recording patient information such as treatment plans, insurance coverage, and payment arrangements, giving alternative payment options in a professional and confidential manner.
- Scheduling the use of dental surgeries, sterilization areas, dental labs in accordance with infection control guidelines.
- Providing patients with information about their treatment plan, private health insurance information and financial responsibilities involved in treatment.
- Payroll and recruiting
- Banking, reconciling any discrepancies in a timely manner.
- Handling patient and or staff enquiries or complaints in a professional manner.
- Reporting to my State and National managers on a daily basis including using spreadsheets with surgery operations costs, budgets and targets.
Education
Certificate III in Dental Assisting
ShellharbourTafe
Shellharbour, NSW2010
Certificate III Hairdressing
West Wollngong Tafe
West Wollongong NSW2003
Skills
- Excellent verbal and written communication skills
- Ability to liaise with diverse range of individuals, I am empathetic and understanding
- Strong organisational and time management skills
- Managing staff rostering and ordering stock within budget
- Ability to multitask and prioritize in fast paced environment
- Recruiting and training staff
- Implementing and teaching new work place procedures
- Payroll, using Dayforce System across two centres
- Managing patient accounts and Invoices pursing outstanding private accounts, banking
- Strong leadership skills and can also work alongside a team
- Hard working, punctual and reliable
Timeline
Dental Coordinator
Primary Dental
03.2010 - Current
Certificate III in Dental Assisting
ShellharbourTafe
Certificate III Hairdressing
West Wollngong Tafe
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