Summary
Overview
Work History
Education
Skills
Timeline
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Allison Ryan

South Melbourne,VIC

Summary

Dynamic Manager Engineer with a proven track record at INSIGNIA Financial Services, excelling in cross-functional team leadership and strategic planning. Enhanced product quality through rigorous testing and implemented agile methodologies, achieving significant operational cost reductions. Skilled in prioritization and effective stakeholder communication, fostering a culture of continuous improvement and employee engagement.

Overview

4
4
years of professional experience

Work History

Manager Engineer - Wrap Production Support & RADA

INSIGNIA Financial Services
05.2021 - Current
  • Evaluated and recommended improvements for existing systems, ensuring optimal performance at all times.
  • Enhanced product quality with thorough testing and validation procedures for all projects.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed team responsible for the analysis, development and testing of data, reporting and remediation issues raised on the MLC Wrap system
  • Evalulated trend analysis of repetitive data issues and delivered fixes to root cause issues
  • Product owner of technology initiatives
  • Delivered projects to remediate GISP/Security issues under NAB's security policies
  • Managed development of ETL and statements to facilitate timely delivery of annual and quarterly legislative statements to clients.
  • Data Integrity of STAR database, including development of over 2000 scripts that ran weekly to identify data quality issues
  • Manage team to correct the data issues found in weekly DI runs, prioritising issues impacting accuracy of annual client statements
  • Implement code enhancements to improve client experience
  • Mentor
  • Streamline processes within Ops to improve efficiency and remove rework
  • Co-ordinate incidents when impacts to Wrap applications
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

No Degree - Agile

Axis Agile

Skills

  • Prioritization and scheduling
  • Collaborative team management
  • Goal setting
  • Organizational skills
  • Incident management
  • Software development lifecycle
  • Effective stakeholder communication
  • ITIL framework
  • Teamwork and collaboration
  • Effective problem resolution
  • Detail-oriented approach
  • Proficient in managing multiple tasks
  • Application support

Timeline

Manager Engineer - Wrap Production Support & RADA

INSIGNIA Financial Services
05.2021 - Current

No Degree - Agile

Axis Agile

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Allison Ryan