Allison Smith
Summary
Dynamic and dedicated professional committed to excellence, consistently demonstrated through polished presentation and a professional demeanour. Recognized for adaptability, honesty, and reliability, with a proven ability to make sound decisions independently while leveraging practical learning skills. Exceptional communication and interpersonal abilities foster quick rapport with customers, enhancing collaboration and effective teamwork or leadership by example. Diligent driver with a track record of safely transporting passengers, emphasizing punctuality, route planning, and passenger comfort while adeptly navigating diverse challenges on the road. Actively pursuing opportunities to learn new skills and contribute to group success.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Bus Driver
Transit Systems
07.2024 - Current
- Ensured safe operation of buses while strictly adhering to traffic regulations and company policies.
- Facilitated punctual arrivals at designated stops while prioritizing passenger satisfaction.
- Facilitated passenger boarding and disembarking processes, ensuring accessibility for all individuals.
- Mentored junior drivers on best practices for passenger service and safety measures.
- Resolved passenger inquiries and concerns promptly, fostering positive community relations.
- Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
- Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
- Executed pre-trip inspections to ensure vehicle safety and reliability.
- Operated transit buses safely and efficiently across designated routes.
- Adhered to traffic regulations and safety protocols while transporting passengers.
- Assisted passengers with boarding, disembarking, and ensuring comfort during travel.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
Disability and mental healthcare support worker
TheSilCompany
09.2021 - Current
- Support clients on a daily basis.
- Bathing, showering, hoisting, feeding, food preparation, shopping, medicate, appointments, house work, companionship, overnight/holidays away.
- Provided compassionate care to patients, ensuring comfort and support during daily activities.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and standards.
- Trained new staff on best practices for patient care and safety protocols.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
- Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.
- Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.
- Maintained a clean and safe environment for patients, staff, and visitors by adhering to infection control protocols.
- Kept accurate records for client files and handled related paperwork.
- Developed trusting relationships with patients through empathetic listening skills, promoting open dialogue about concerns or questions related to their healthcare experience.
- Acted as an advocate for the needs of vulnerable populations within the healthcare setting, working to ensure equitable access to resources and support.
- Utilized strong organizational skills to manage multiple tasks efficiently while maintaining a high level of attention to detail in documentation.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Enhanced patient comfort by providing compassionate and attentive care during their hospital stay.
- Coordinated transportation services for patients needing off-site appointments or transfers between facilities, minimizing disruptions in continuity of care.
- Drove clients safely to social activities and appointments.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted with crisis intervention to de-escalate challenging behaviour and maintain peaceful encounters.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
RACT Driver Transport Senior Private
Australian Defence Force Reserve
Canberra, ACT
04.2005 - Current
- DEFENCE Security Clearance
- Develop leadership skills, discipline, communication and problem solving
- Physical training and maintain a healthy lifestyle
- Weapons combat training, night fighting, navigation and drills
- Heavy vehicle driving tasks
- Qualified Army driving instructor
- Yard and industry maintenance
- Maintain databases ensuring administration and protocols are followed
- Help local communities in natural disasters and assist with Army exhibitions and civilian service
- Boarding party in conjunction to the Royal Australian Navy and Customs
- ANZAC Day parading and participation
Pick Up and Delivery Truck Driver
Toll Group
09.2014 - 04.2021
- Holiday and sick relief driver/ ability to be adaptable to any route required
- Pre vehicle service and maintenance daily
- Planning of daily route
- Experienced knowledge of Australia
- Responsible for the safe and accurate delivery and collection of freight.
- Scanning of freight for delivery
- Invoices and account keeping for multiple companies
- Manual loading and unloading of vehicle to Australian safety standards and regulations
- Time management to read and understand delivery schedules
- Providing exceptional customer service and negotiations/sales
- Adhering to road regulations
- Maintaining and cleanliness for the company truck/vehicle
- Flexibility in duties performed and hours worked
- Operated delivery truck, ensuring timely and safe transport of goods to various locations.
- Conducted pre-trip inspections to verify vehicle safety and compliance with regulations.
- Maintained accurate records of deliveries, including signatures and inventory counts.
- Adhered to all traffic laws and company policies while driving in diverse conditions.
- Organized delivery paperwork including invoices, manifests, and proof of delivery documents for accurate record keeping.
- Conducted pre-and post-trip vehicle inspections to identify maintenance needs or potential hazards for safe operation on the road.
- Provided exceptional customer service through clear communication, professionalism, and courtesy at each delivery stop.
- Supported warehouse operations by assisting in loading and unloading trucks, organizing inventory, and maintaining a clean and safe work environment.
- Completed detailed trip logs documenting mileage, hours worked, fuel consumption, and any incidents encountered during deliveries.
- Handled fragile items with care, ensuring minimal product damage during transportation and delivery.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
- Maintained positive relationships with customers by addressing concerns or inquiries professionally and efficiently.
- Safely transported goods by conducting regular vehicle inspections and following all traffic regulations.
- Removed and unloaded packages from [HR]trucks for customer deliveries, using extreme care to avoid damage to goods.
- Operated equipment such as hand trucks and carts to efficiently load and unload vehicles, consistently maintaining tight timetables.
- Implemented safety measures such as proper lifting techniques and secure cargo storage in order to prevent accidents or injuries on the job.
- Delivered packages on time while developing new routes with concern for both safety and weather.
- Demonstrated adaptability in managing last-minute changes to schedules or routes without compromising timeliness or quality of service.
- Delivered packages from distribution center to residential areas using self-developed routes.
- Utilized GPS technology to accurately navigate routes, minimizing delays due to traffic or road closures.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Delivered packages to customer doorsteps and business offices.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Protected people and equipment from hazardous materials by using correct procedures.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Physiotherapy Assistant
Allied Health Australia Canberra hospital
Canberra, ACT
03.2005 - 12.2005
- Qualified First Aid officer
- Physical training instructor
- Instruct rehabilitation exercise classes of twenty
- Individual PT and rehabilitation for patients daily
- Supervising of small teams
- Prepare and present correspondence for activities/ outings
- Database maintenance and reporting
- Direct clients and staff on correct protocol, policies and procedures
- Responsible for maintaining store room, ordering stock and updating the safety registry
- Ability to follow directions and instructions verbal or written with minimal supervision
- Weekly staff meetings and minutes
- Good communicator, enthusiastic about challenges and new ideas
- Confident abilities, diplomatic, intuitive and perceptive with a high degree of honesty and integrity
- Report to senior Physiotherapist
Driver/Sorter Messenger Post Canberra
Australia Post
Canberra
03.1995 - 03.2005
- Holiday Relief Manager and Supervisor
- Holiday and sick relief driver
- Familiar with multiple routes
- Ability to follow directions and instructions with minimal supervision
- Supervise and guide employees on a daily basis and work in a team environment
- Administrative keyboard and clerical tasks
- Monitor of incoming and outgoing correspondence
- Ability to book in and allocate pickups and deliveries as required
- Maintain registry, document filing and databases
- Train and develop new employees
- Maintain postal vehicle including management of services and registration/cleanliness
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Sort and deliver secret government mail
- Knowledgeable and aware to other government sites safety, policies and procedures
- Adhere to road rules and time deadlines depending on importance of mail or freight
- Adaptable to multiple work settings and prioritise tasks
- Knowledge of the ACT and surrounding suburbs
- Outstanding customer service
- Honesty and integrity within Government dealings
Education
Certificate IV - Community Services
01.2021
Certificate III & IV - Personal Training
01.2008
Certificate III & IV - Transport
01.2005
Completed High School (Year 12) - undefined
Phillip College
Canberra01.1994
Completed Year 10 - undefined
Melrose High School
Canberra01.1992
Skills
- DEFENCE Security Clearance SECRET
- HR NSW drivers, FORKLIFT licence
- Current Senior First Aid Certificate
- Mental Health First Aid
- Drugs and Alcohol awareness, Suicide Prevention, Ethical Conduct, Fraud Prevention
- Clean driving record
- Safety-focused
- Pre-trip inspections
- Weather condition driving
- Safety practices
- Problem-solving
- Elderly and disabled assistance
- Disability awareness
- Passenger safety
- Local traffic regulations
- Passenger assistance
- Transporting students
- Adaptable to change
- Map reading
- Vehicle inspections
- Route navigation
- Vehicle maintenance
- Team collaboration
- Impeccable safety history
- Emergency procedures
- Passenger interaction
- Regulatory compliance
- Fuel efficiency
- Customer service
- Time management
- Attention to detail
- Logbook management
- Multitasking and organization
- Patience under pressure
- Basic mechanical knowledge
- Conflict resolution
- First aid
- Wheelchair lift operation
- Local routes
- Traffic laws
- Route schedule adherence
- Surveillance awareness
- Strong safety history
- Navigation and road safety
- Impeccable driving record
- Safe driving techniques
- Bus maintenance
- Dependability and punctuality
- Local traffic laws
- Bus operation
- Dependable and trustworthy
- Vehicle inspection
- Communication and interpersonal skills
- Valid Driver's license
- Passenger service and safety
- Critical thinking
- Decision-making
- Bus cleaning
- Customer relations
- Strong working relationships
- Wheelchair and scooter security
- Van and shuttle operation
- Fire extinguisher use
- Traffic laws and regulations
- Accident avoidance
- Two-way radio operation
- Transportation regulations
- Proficient in Microsoft office
- Emergency response
- Public transit operations
- Microsoft office
- Emergency exit door operation
- Passenger boarding
- Special needs passengers
- Defensive driving
Accomplishments
AUSTRALIAN WOMENS RUGBY LEAGUE
Foundation member #15
Australian player #27
AUSTRALIAN AFL ALL STARS #8
ADF ALL STARS # 8
TWU delegate TTP
HSR representative TTP South Granville, NSW 2000
Certificate III & IV TRANSPORT
Certificate III & IV PERSONAL TRAINING
Certificate IV COMMUNITY SERVICES
WWCC- current
SENIOR FIRST AID
ACCREDITED MENTAL HEALTH FIRST AID
MENTAL HEALTH FIRST AID for the SUICIDAL PERSON
LANGUAGES THAI & ENGLISH
Compeer Volunteer St Vincent De Paul 2017- current
Volunteer Coach Women's AFL Newtown Breakaways 2018- 20
Volunteer community bus driver/ fishing club Ashfield
Certification
Year 10 certificate - Melrose High school Canberra
Year 12 certificate- Phillip College Canberra
Year 12 early exit programme.
Languages
Languages Other Than English Thai
Interests
- Volunteer Travel
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Documenting and sharing travel experiences
- Train Travel
- Food Tourism
- Historical Exploration
- Food Photography
- Food Blogging
- I like trying new recipes and food trends
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking for friends and family gatherings
- Learning new cooking techniques and expanding my culinary skills
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Wine Tasting
Timeline
Bus Driver
Transit Systems
07.2024 - Current
Disability and mental healthcare support worker
TheSilCompany
09.2021 - Current
Pick Up and Delivery Truck Driver
Toll Group
09.2014 - 04.2021
RACT Driver Transport Senior Private
Australian Defence Force Reserve
04.2005 - Current
Physiotherapy Assistant
Allied Health Australia Canberra hospital
03.2005 - 12.2005
Driver/Sorter Messenger Post Canberra
Australia Post
03.1995 - 03.2005
Certificate III & IV - Personal Training
Certificate III & IV - Transport
Completed High School (Year 12) - undefined
Phillip College
Completed Year 10 - undefined
Melrose High School
Certificate IV - Community Services
Jillaroo foundation member #15
Australian rugby league player
Full back, centre, wing & goal kicker.