Allison Spurling
Bega,NSW
Summary
Dynamic Customer Relationship Officer with Bendigo Community Bank, skilled in client retention strategies and account management. Proven ability to enhance customer satisfaction through personalized service and proactive engagement. Recognized for training junior staff and implementing feedback mechanisms that improved service offerings and fostered long-term loyalty. Patience and resilience drive my success in building strong relationships.
Overview
41
41
years of professional experience
Work History
Customer Relationship Officer
Bendigo Community Bank
05.2016 - Current
- Cultivated strong customer relationships through proactive engagement and personalized service strategies.
- Resolved customer inquiries and issues effectively, ensuring satisfaction and loyalty.
- Implemented feedback mechanisms to gather insights for continuous service improvement.
- Analyzed customer data to identify trends and enhance service offerings.
- Trained and mentored junior staff on best practices in customer relationship management.
- Developed and executed initiatives that improved overall client experience and retention rates.
- Managed customer relations on ongoing basis to maximize customer retention.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Increased customer loyalty through the development of personalized relationships with clients.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Made customers aware of current and new programs and services.
Assistant Manager
Williams The Shoemen
02.2003 - 05.2007
- Led team in achieving operational efficiency through process improvements and strategic planning.
- Developed training programs to enhance employee skills and foster professional growth.
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Analyzed performance metrics to identify areas for improvement and implement effective solutions.
House Mother
Myself
01.1995 - 01.2003
- Managed daily household operations ensuring safety and comfort for all residents.
- Developed and implemented structured routines to improve residents' well-being and engagement.
- Coordinated meal planning, preparation, and nutrition education for diverse dietary needs.
- Mentored individuals in life skills, fostering independence and personal growth.
Cashier/Produce Manager
Cannons Food Barn
03.1986 - 04.1995
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing excellent service to enhance their shopping experience.
- Maintained clean and organized checkout area to ensure a welcoming environment for customers.
- Trained new cashiers on register operations and customer service protocols to improve team performance.
- Monitored cash drawer for discrepancies, maintaining accuracy in financial reporting processes.
Dark Room Operator
Cooma Monaro Express
06.1984 - 03.1992
- Operated machinery to ensure efficient production flow and meet quality standards.
- Monitored equipment performance, identifying issues for timely resolution and minimizing downtime.
- Coordinated workflow among team members to optimize resource allocation and enhance productivity.
- Trained new operators on safety protocols, operational procedures, and equipment usage to ensure compliance.
Bar Attendant
Monaro Hotel
02.1991 - 02.1992
- Provided exceptional customer service in fast-paced bar environment.
- Maintained cleanliness and organization of bar area to ensure efficiency.
- Assisted in inventory management, tracking supplies to prevent shortages.
- Operated POS system accurately for efficient order processing and payment handling.
Education
High School Diploma -
Monaro High School
Cooma, NSWSkills
- Customer relations
- Patience and resilience
- Account management
- Account updates
- Client retention strategies
Timeline
Customer Relationship Officer
Bendigo Community Bank
05.2016 - Current
Assistant Manager
Williams The Shoemen
02.2003 - 05.2007
House Mother
Myself
01.1995 - 01.2003
Bar Attendant
Monaro Hotel
02.1991 - 02.1992
Cashier/Produce Manager
Cannons Food Barn
03.1986 - 04.1995
Dark Room Operator
Cooma Monaro Express
06.1984 - 03.1992
High School Diploma -
Monaro High School