Desired Job Title
Real Estate AgentGaming AttendantCustomer Service ManagerCustomer Service RepresentativeWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteLocation: PERTH, WA
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Allison Walsh
PERTH,WA
Work Preference
Summary
Duty manager with extensive expertise in hospitality and customer service. Proven track record in staff management, operational coordination, and interdepartmental collaboration to enhance efficiency. Strong problem-solving abilities and adeptness in high-pressure environments. Contributed significantly to increased guest satisfaction and streamlined operations in previous positions.
Overview
38
38
years of professional experience
Work History
Duty Manager
IGA
01.2011 - 11.2022
- Sales. Reporting to management, Processed cash transactions accurately at point of sale., Created and maintained staff schedules to ensure adequate coverage., Oversaw daily activities of staff to ensure operational efficiency., Executed store opening and closing procedures to maintain security.
- Monitored key performance indicators and service levels to ensure operational excellence across all departments.
- Motivated team members through recognition programs and constructive feedback.
- Oversaw cash handling procedures, including opening and closing registers, and preparing bank deposits.
- Ensured compliance with all company policies, procedures, and regulatory standards within the store.
- Resolved customer complaints and issues promptly to maintain positive store reputation.
- Addressed escalated customer complaints and restored customer satisfaction with timely resolution for diverse concerns.
- Addressed customer service issues with detailed and timely responses to escalated complaints.
- Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty.
- Monitored and approved expenditures to maintain budget control. by authorizing payments and returns.
- Handled all aspects of store return processes for customer satisfaction..
- Handled all aspects of store return processes for customer satisfaction.
- Developed and organized cashier schedules for optimal staffing. to keep shifts properly staffed.
- Supported front-end operations during peak periods to ensure customer service continuity.
- Troubleshot POS systems and performed minor maintenance to keep registers operational.
- Assigned cash drawers and reconciled transactions following each shift.
- Greeted customers, anticipated needs and offered superior customer service.
- Coordinated cashier schedules and workflow for adequate shift coverage.
- Oversaw compliance with health and safety regulations, maintaining safe a working safe working environment for all staff.
Real Estate Agent
Century 21
02.2004 - 12.2010
- Advised clients on local real estate market to support informed decisions.
- Negotiated contracts effectively, advocating for clients' best interests throughout the buying or selling process.
- Managed contracts, negotiations, and sales to finalize purchases, ensuring customer satisfaction.
- Executed marketing initiatives through websites, mail-outs, and open houses to increase property visibility.
- Led open house events, effectively showcasing properties to prospective buyers and increasing interest levels.
- Showed properties to potential buyers and provided detailed information.
- Coordinated with home inspectors, appraisers, and other real estate professionals.
- Prepared necessary paperwork such as contracts, leases, deeds, and closing statements.
- Answered questions about contracts, sale terms and other real estate issues.
- Developed and maintained database of customers and prospects to enhance outreach efforts.
- Maintained professional knowledge by attending real estate courses and seminars.
- Mentored junior agents, sharing industry knowledge and best practices to elevate team performance.
Gaming Attendant
Mt Pritchard Community Club
05.1999 - 02.2004
- Maintained high customer satisfaction levels by going the extra mile to personalize service.
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.
- Improved overall guest satisfaction by offering personalized assistance during their visits to the gaming floor.
- Managed resources effectively during high-traffic periods to facilitate smooth operations and enhance guest experience.
- Monitored customer behavior for signs of problem gambling, offering timely assistance to promote responsible gaming. for signs of problem gambling and provided assistance.
- Maintained clean and organized gaming areas to ensure a professional environment for guests.
- Assisted in training new staff on operational procedures and gaming protocols.
- Performed cash handling duties, provided change and balanced money at the end of shift.
- Accepted checks, debit and credit cards, and gift certificates in line with company policy.
- Conducted regular maintenance checks on gaming machines for optimal performance and safety standards.
- Monitored gaming equipment to ensure proper functioning and compliance with regulations.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Worked scheduled shift hours and offered flexibility with scheduling overtime and weekends.
Customer Service Manager
Woolworths Pty
01.1985 - 05.1999
- Oversaw daily staff operations to ensure efficiency and productivity., Created and maintained staff schedules to optimize coverage., Processed cash transactions accurately during busy shifts.
- Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction.
- Managed a team of customer service representatives, cultivating a collaborative work environment that improved team morale.
- Supervised staff and provided assistance to meet department and organizational goals.
- Oversaw daily staff operations to ensure efficiency and productivity.
- Created and maintained staff schedules to optimize coverage.
- Processed cash transactions accurately during busy shifts.
- Created training programs that boosted staff performance and increased product knowledge.
- Mentored junior staff on best practices in customer relations and conflict resolution.
Education
Graduate Certificate - Community Service
Duke Education
Melbourne, VIC11-2026
MBA - Business Management
AIM Business School
Brisbane, QLD12-2025
Skills
- Sales transaction management
- Customer care
- Register balancing
- Payment processing systems
- Cash flow management
- Retail operations
- Staff scheduling
- Operations management
- Workforce supervision
- Team leadership
- Employee development
- Store layout planning
- Time management
- Service orientation
References
:Natalia Ponzio IGA 2IC
:Mobile :0480229553
:Sydney Hudson Gaming Management Mt Pritchard Community Club
:Mobile :0482174125
Timeline
Duty Manager
IGA
01.2011 - 11.2022
Real Estate Agent
Century 21
02.2004 - 12.2010
Gaming Attendant
Mt Pritchard Community Club
05.1999 - 02.2004
Customer Service Manager
Woolworths Pty
01.1985 - 05.1999
Graduate Certificate - Community Service
Duke Education
MBA - Business Management
AIM Business School