Allison Crouche
Ningi,QLD
Summary
Dedicated Christian whose greatest asset is devotion to God and His word, proven by strong integrity and work ethic.
Professional and knowledgeable administrator versed in systems, reception and customer service. Offering more than ten years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, organisational and communication skills. Experienced in content creation.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
Coast Chiropractic Caboolture
05.2022 - 07.2023
- Answered incoming calls, acted as first point of contact and set appointments for prospective clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled initial and return appointments for Chiropractic clients, adhering to internal policies while accommodating individual customer needs.
- Developed internal requirements and standards to maintain consistent standards of service.
- Organised the office space and implemented systems for operations.
- Developed and trained staff.
Clinic Assistant
Embrace Life
01.2020 - 12.2021
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Managed appointment bookings, cancellations and rescheduling for 15 practitioners (up to 10 per day).
- Assisted with documenting clinic activities and updated medical records.
- Coordinated patient movements through clinic from waiting areas to service rooms.
- Registered and processed patients.
- Prepared examination rooms at start of shift and replenished fresh linens as needed.
Contracts Administrator
Enterprise Rent-A-Car
03.2019 - 12.2019
- Advertised job vacancies, phone screened candidates, completed reference checks, and schedule interviews.
- Updated HR database with new employee information, changes in benefits, and other details.
- Reviewed new employee applications and recruitment and payroll documents, ensuring compliance with company procedures
- Prepared new hire letters, employee contracts, and corporate policies.
- Managed employee data and privacy to keep employee data confidential per organisational privacy policies.
Customer Services Coordinator
Australian Centre For Grief And Bereavement
06.2017 - 08.2018
- Expertly managed reception desk – switchboard, visitors, clients and emails
- Managed appointment bookings, cancellations and changes for more than 10 bereavement counsellors
- Provided expert and tailored customer service to all stakeholders of the business.
- Organised mail, couriers, office supplies, inventory, petty cash and invoicing
- Coordinated site security & maintenance
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
Diploma - Ministry And Theology
Goodlife Leadership College
Newcastle, NSW12.2022
Credentialed Practitioner - Coaching
The Coaching Institute
Melbourne, VIC09.2020
Certificate IV - Business Administration
Set Solutions
Dandenong09.2013
Skills
- Administration and organisation
- Excellent clear communication
- Stakeholder relations and Customer service
- Document Scanning and Digitisation
- Supply Management and Inventory control
- Attention to detail
- Database management
- Client and Practitioner Scheduling
Volunteer History
Various roles, 2020 - present
Connect Church - Caboolture
- Small group facilitation
- Small group leadership coaching
- Platform communications
- Content creation
- Organisation and administration
Various roles, 2009 - 2018
Noble Park Christian Church - Noble Park, VIC
- Children's ministry
- Youth ministry
- English language ministry - tutor & administrator
- Platform communications
- Organisation and administration
- Cleaning
Timeline
Receptionist Administrator
Coast Chiropractic Caboolture
05.2022 - 07.2023
Clinic Assistant
Embrace Life
01.2020 - 12.2021
Contracts Administrator
Enterprise Rent-A-Car
03.2019 - 12.2019
Customer Services Coordinator
Australian Centre For Grief And Bereavement
06.2017 - 08.2018
Diploma - Ministry And Theology
Goodlife Leadership College
Credentialed Practitioner - Coaching
The Coaching Institute
Certificate IV - Business Administration
Set Solutions
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