Allison Jean Jasmin
Melbourne,VIC
Summary
A penultimate Juris Doctor candidate, experienced in administration, end-to-end operations, retail management, and delivering exceptional client services. I am passionate about project delivery and am seeking part-time opportunities to further develop and apply my theoretical Construction Law knowledge within the Major Projects practice area. Skilled in adapting to fast-paced changes and high pressure environments, I pride myself on my meticulous attention to detail, interpersonal skills and optimising performance.
Overview
5
5
years of professional experience
Work History
Administration Officer
Peak Fitness 24/7 Gym & Recovery Centre
Taylors Lakes, VIC
03.2024 - Current
- Provided one-of-a-kind customer service to clients and prospective members
- Implemented best practices for contract management to improve policy compliance
- Proficiently managed daily diary, including scheduling client appointments and fulfilling maintenance reports
- Handled inquiries and escalations in person, over the phone and via email with a courteous and solutions-based approach
- Managed client data base including the invoicing and closing of settled accounts
- Appropriately handled sensitive client information, including NDIS and Work Cover members
Training Facilitator
Melbourne Law Student Society - University of Melbourne
Parkville, VIC
01.2024 - Current
- Experienced in the production and delivery of workshops and presentations on topics related to sexual misconduct and consent culture
- Demonstrated cultural competence, empathy and sensitivity, ensuring training content was appropriate for survivors and diverse attendees
- Deployed strong verbal and written communication skills, articulating complex information in an accessible manner for incoming Juris Doctor candidates
- Conveyed knowledge of the relevant laws, regulations and response techniques while analysing its challenging implications
- Utilised a range of teaching techniques such as critical-thinking simulations and group role play to encourage engagement
- Facilitated diplomatic discussions with up to 40 students per session, while fulfilling learning outcomes
- Collaborated with other stakeholders to evaluate training feedback, identifying gaps in the existing material
Legal Intern
Rights, Information & Advocacy Centre (RIAC)
Geelong , VIC
11.2023 - 01.2024
- Experienced in drafting memoranda surrounding regional and rural disability issues
- Conducted legal research, identifying relevant statute provisions and monitoring legal developments relevant to RIAC's matters
- Created a database of previous NDIS tribunal decisions, providing an efficient navigation tool for senior advocates
- Assisted in submission drafting for the Victorian Auditor General's Office inquiry into the Office of the Public Advocate
- Displayed effective communication skills through active listening in client interviews and the individual advocacy of NDIS participants
- Participated in the case management of NDIS tribunal appeals, managing legal documentation and client correspondence to RIAC's compliance standards
- Attended case conferences with senior legal and disability advocates
- Demonstrated cultural sensitivity and empathy when managing confidential information of vulnerable and at-risk clients
- Organised stakeholder meetings and recorded meeting minutes to distribute to relevant personnel
- Efficiently managed multiple schedules
- Deployed strong attention to detail when reviewing legal documents and accuracy in data input
Operations Specialist
MECCA Brands
Melbourne, VIC
10.2021 - 04.2022
- Assisted in the rapid development and launch of Mecca's Click & Collect service during the Covid-19 pandemic
- Optimised the 'Click and Collect' service pipeline, identifying operational errors and system bugs
- Worked collaboratively with the product owner and line managers to resolve inconsistent outcomes
- Managed the end-to-end service delivery operations, achieving 100% front-end service fulfillment
- Monitored and analysed performance metrics, flagging at-risk stores and correcting system errors to ensure efficient service delivery
- Managed customer and retail staff experience of up to 60 stores across Australia per day, acting as a point of escalation for complex issues
- Troubleshooted technical issues including resolving inventory inaccuracies promptly to ensure timely service fulfillments
- Implemented strategies for stock level management to avoid service disruption
- Worked with cross-functional teams such as Customer Care, Projects and Technical Support to streamline team workflows
- Liaised with internal stakeholders to ensure KPI adherence
- Investigated online account activities and suspicious transactions, achieving a 97% in fraud detection accuracy
- Conceptualised and delivered four training modules for onboarding team-members on new protocols and service processes, aligning content with the company's best practices
Zone Manager
MECCA Brands
DELAHEY, VIC
03.2019 - 10.2021
- Managed multiple large-format stores within dynamic zones of up to 50 rotating staff per day
- Oversaw daily operations and business accumen, including rostering, inventory management, daily sales reports, client bookings and customer service delivery
- Led a team of store advisors and artists, providing performance feedback and guidance to strategise client retention and maximise sales
- Analysed foot-traffic data and product trends to forecast and capitalise on opportunities for market growth
- Devised team incentives to drive and maintain performance morale, achieving a 13% sales increase in high-profit skincare products in one month (27% to 40%)
- Achieved and exceeded conversion KPIS and sales targets in 2019 and 2020 holiday period
- Effectively investigated customer escalations and tacitly resolved issues with courtesy and timeliness
Education
J.D. -
University of Melbourne
Parkville, VICSkills
- Administrative Support
- Workflow Planning
- Document Preparation
- Technical Support
- Customer Relations
- Meeting facilitation
- Data privacy
- Legal writing
- Client Support
- Case File Management
- Written Communication
- Adaptability and Flexibility
- Interpersonal Communication
Volunteer work
Brand Development Director
Naarm Law Students (NLS) | MAY - PRESENT
- Competently measured the prior branding and communication data to improve the digital footprint and engagement of all social platforms
- Rebuilt and devised the brand positioning and presence of NLS on all social platforms
- Effectively conveyed neutral legal information and navigated complex legal issues in an accessible manner for target audiences
- Collaboratively worked with the External Engagement, Strategy and Training directors to develop culturally safe training content
- Guided the communications team to produce the visual identity and storytelling of NLS, in line with the organisation's vision
__________________________________________________________________________________________________________________
Melbourne Arts Peer Mentor
University of Melbourne | FEB 2024 – MAY 2024
- Strategically developed a weekly mentorship program for incoming first-year Arts students
- Mentored up to 20 students at a time, offering support and guidance during their social and academic transition into campus life
- Effectively communicated faculty resources, subject expectations and well-being and career services
- Fostered a safe environment for students of diverse backgrounds and experiences
__________________________________________________________________________________________________________________
Membership, Media & Communications Student Volunteer
Diverse Women in Law (DWL) | FEB 2023 – AUG 2023
- Triaged internal and external operations requests
- Implemented strategic outreach techniques to increase campaign visibility across social media platforms
- Devised plans to incorporate inclusive and accessible formatting for diverse audience targets
- Proficiency in Microsoft Suite
__________________________________________________________________________________________________________________
Disability Co-Opt Officer
Melbourne University Law Student Society | OCT 2022 – SEP 2023
- Spearheaded the representation and advocacy of Melbourne Law School's disability community
- Orchestrated all portfolio marketing materials
- Tailored advice and direction to students' accessibility inquiries
- Facilitated informal student and faculty forums to address systemic disadvantages of students with disabilities in the law
- Forecasted and managed the portfolio's prospective budget
- Collaborated in the Intervarsity Disability Network student forum
References
References available upon request.
Timeline
Administration Officer
Peak Fitness 24/7 Gym & Recovery Centre
03.2024 - Current
Training Facilitator
Melbourne Law Student Society - University of Melbourne
01.2024 - Current
Legal Intern
Rights, Information & Advocacy Centre (RIAC)
11.2023 - 01.2024
Operations Specialist
MECCA Brands
10.2021 - 04.2022
Zone Manager
MECCA Brands
03.2019 - 10.2021
J.D. -
University of Melbourne
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