Summary
Overview
Work History
Education
Skills
Volunteer work
References
Timeline
Generic

Allison Jean Jasmin

Melbourne,VIC

Summary

A penultimate Juris Doctor candidate, experienced in administration, end-to-end operations, retail management, and delivering exceptional client services. I am passionate about project delivery and am seeking part-time opportunities to further develop and apply my theoretical Construction Law knowledge within the Major Projects practice area. Skilled in adapting to fast-paced changes and high pressure environments, I pride myself on my meticulous attention to detail, interpersonal skills and optimising performance.

Overview

5
5
years of professional experience

Work History

Administration Officer

Peak Fitness 24/7 Gym & Recovery Centre
Taylors Lakes , VIC
2024.03 - Current
  • Provided one-of-a-kind customer service to clients and prospective members
  • Implemented best practices for contract management to improve policy compliance
  • Proficiently managed daily diary, including scheduling client appointments and fulfilling maintenance reports
  • Handled inquiries and escalations in person, over the phone and via email with a courteous and solutions-based approach
  • Managed client data base including the invoicing and closing of settled accounts
  • Appropriately handled sensitive client information, including NDIS and Work Cover members

Training Facilitator

Melbourne Law Student Society - University of Melbourne
Parkville , VIC
2024.01 - Current
  • Experienced in the production and delivery of workshops and presentations on topics related to sexual misconduct and consent culture
  • Demonstrated cultural competence, empathy and sensitivity, ensuring training content was appropriate for survivors and diverse attendees
  • Deployed strong verbal and written communication skills, articulating complex information in an accessible manner for incoming Juris Doctor candidates
  • Conveyed knowledge of the relevant laws, regulations and response techniques while analysing its challenging implications
  • Utilised a range of teaching techniques such as critical-thinking simulations and group role play to encourage engagement
  • Facilitated diplomatic discussions with up to 40 students per session, while fulfilling learning outcomes
  • Collaborated with other stakeholders to evaluate training feedback, identifying gaps in the existing material

Legal Intern

Rights, Information & Advocacy Centre (RIAC)
Geelong , VIC
2023.11 - 2024.01
  • Experienced in drafting memoranda surrounding regional and rural disability issues
  • Conducted legal research, identifying relevant statute provisions and monitoring legal developments relevant to RIAC's matters
  • Created a database of previous NDIS tribunal decisions, providing an efficient navigation tool for senior advocates
  • Assisted in submission drafting for the Victorian Auditor General's Office inquiry into the Office of the Public Advocate
  • Displayed effective communication skills through active listening in client interviews and the individual advocacy of NDIS participants
  • Participated in the case management of NDIS tribunal appeals, managing legal documentation and client correspondence to RIAC's compliance standards
  • Attended case conferences with senior legal and disability advocates
  • Demonstrated cultural sensitivity and empathy when managing confidential information of vulnerable and at-risk clients
  • Organised stakeholder meetings and recorded meeting minutes to distribute to relevant personnel
  • Efficiently managed multiple schedules
  • Deployed strong attention to detail when reviewing legal documents and accuracy in data input

Operations Specialist

MECCA Brands
Melbourne , VIC
2021.10 - 2022.04
  • Assisted in the rapid development and launch of Mecca's Click & Collect service during the Covid-19 pandemic
  • Optimised the 'Click and Collect' service pipeline, identifying operational errors and system bugs
  • Worked collaboratively with the product owner and line managers to resolve inconsistent outcomes
  • Managed the end-to-end service delivery operations, achieving 100% front-end service fulfillment
  • Monitored and analysed performance metrics, flagging at-risk stores and correcting system errors to ensure efficient service delivery
  • Managed customer and retail staff experience of up to 60 stores across Australia per day, acting as a point of escalation for complex issues
  • Troubleshooted technical issues including resolving inventory inaccuracies promptly to ensure timely service fulfillments
  • Implemented strategies for stock level management to avoid service disruption
  • Worked with cross-functional teams such as Customer Care, Projects and Technical Support to streamline team workflows
  • Liaised with internal stakeholders to ensure KPI adherence
  • Investigated online account activities and suspicious transactions, achieving a 97% in fraud detection accuracy
  • Conceptualised and delivered four training modules for onboarding team-members on new protocols and service processes, aligning content with the company's best practices

Zone Manager

MECCA Brands
DELAHEY , VIC
2019.03 - 2021.10
  • Managed multiple large-format stores within dynamic zones of up to 50 rotating staff per day
  • Oversaw daily operations and business accumen, including rostering, inventory management, daily sales reports, client bookings and customer service delivery
  • Led a team of store advisors and artists, providing performance feedback and guidance to strategise client retention and maximise sales
  • Analysed foot-traffic data and product trends to forecast and capitalise on opportunities for market growth
  • Devised team incentives to drive and maintain performance morale, achieving a 13% sales increase in high-profit skincare products in one month (27% to 40%)
  • Achieved and exceeded conversion KPIS and sales targets in 2019 and 2020 holiday period
  • Effectively investigated customer escalations and tacitly resolved issues with courtesy and timeliness

Education

J.D. -

University of Melbourne
Parkville, VIC

Skills

  • Administrative Support
  • Workflow Planning
  • Document Preparation
  • Technical Support
  • Customer Relations
  • Meeting facilitation
  • Data privacy
  • Legal writing
  • Client Support
  • Case File Management
  • Written Communication
  • Adaptability and Flexibility
  • Interpersonal Communication

Volunteer work

Brand Development Director

Naarm Law Students (NLS) | MAY - PRESENT

  • Competently measured the prior branding and communication data to improve the digital footprint and engagement of all social platforms
  • Rebuilt and devised the brand positioning and presence of NLS on all social platforms
  • Effectively conveyed neutral legal information and navigated complex legal issues in an accessible manner for target audiences
  • Collaboratively worked with the External Engagement, Strategy and Training directors to develop culturally safe training content
  • Guided the communications team to produce the visual identity and storytelling of NLS, in line with the organisation's vision

__________________________________________________________________________________________________________________

Melbourne Arts Peer Mentor

University of Melbourne | FEB 2024 – MAY 2024

  • Strategically developed a weekly mentorship program for incoming first-year Arts students
  • Mentored up to 20 students at a time, offering support and guidance during their social and academic transition into campus life
  • Effectively communicated faculty resources, subject expectations and well-being and career services
  • Fostered a safe environment for students of diverse backgrounds and experiences

__________________________________________________________________________________________________________________

Membership, Media & Communications Student Volunteer

Diverse Women in Law (DWL) | FEB 2023 – AUG 2023

  • Triaged internal and external operations requests
  • Implemented strategic outreach techniques to increase campaign visibility across social media platforms
  • Devised plans to incorporate inclusive and accessible formatting for diverse audience targets
  • Proficiency in Microsoft Suite

__________________________________________________________________________________________________________________

Disability Co-Opt Officer  

Melbourne University Law Student Society | OCT 2022 – SEP 2023  

  • Spearheaded the representation and advocacy of Melbourne Law School's disability community
  • Orchestrated all portfolio marketing materials
  • Tailored advice and direction to students' accessibility inquiries
  • Facilitated informal student and faculty forums to address systemic disadvantages of students with disabilities in the law
  • Forecasted and managed the portfolio's prospective budget
  • Collaborated in the Intervarsity Disability Network student forum

References

References available upon request.

Timeline

Administration Officer

Peak Fitness 24/7 Gym & Recovery Centre
2024.03 - Current

Training Facilitator

Melbourne Law Student Society - University of Melbourne
2024.01 - Current

Legal Intern

Rights, Information & Advocacy Centre (RIAC)
2023.11 - 2024.01

Operations Specialist

MECCA Brands
2021.10 - 2022.04

Zone Manager

MECCA Brands
2019.03 - 2021.10

J.D. -

University of Melbourne

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Allison Jean Jasmin