Hi, I’m
Allissa Cassell
Camden,NSW
Summary
Enthusiastic Administration Officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel
Overview
15
years of professional experience
Work History
South West Sydney Local Health DistrictCampbelltown, NSW
Administration Officer
01.2019 - Current
Job overview
- Provided various administrative duties for Surgical, Medical, Pre-Admissions, Peri-op, Maternity, MTU and Covid Clinic.
- Well developed computer skills
- Admitting and discharging patients
- Maintained energy and enthusiasm in a fast paced environment
- Managing busy switch board
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
- Aided colleagues, managers and customers through regular communication and assistance.
- Works independently and as a team member
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
NSW Health PathologyLidcombe, NSW
Administration /Receptionist Forensic Medicine
03.2022 - 06.2022
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managing a busy switchboard
- Well developed computer skills including Microsoft Office, Word, Excel & Outlook
- Maintained records
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
Macarthur Lady FuneralsSmeaton Grange, NSW
Funeral Director
01.2008 - 02.2019
Job overview
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Administrative duties
- Answering work calls & enquiries 24/7
- Met with families of deceased to discuss funeral service requests
- Communicated with insurance companies to secure death benefits for payment of services.
- Maintained financial records such as payroll records for staff members.
- Completed death certificates, burial permits and other legal documents for families.
- General cleaning of work areas and vehicles
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Arranged clergy, music and other service details for clients.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
Education
Elderslie High SchoolElderslie, NSW
Skills
- Administrative Duties
- Arranging Paperwork
- Customer Satisfaction
- Office Operations
- Database Administration
- Document Control
- Workflow Efficiency
- Inquiry Requests
- Appointment Booking
- Microsoft Applications
- Records Filing
- Willing to continually learn
Additional Information
Pauline Lynch - Manager Campbelltown Hospital
E: pauline.lynch@health.nsw.gov.au
M:0427513041
Amanda Lum - Manager Forensic Medicine Coroners Court, Lidcombe
E: amanda.lum@health.nsw.gov.au
M: 0472828250
Salam Ibrahim - social worker Forensic Medicine, Lidcombe
E: salam.ibrahim@health.nsw.gov.au
P: 02 9563000
Ann-Narelle Tattam - Manager Macarthur Lady Funerals
E: ann-narelle@hotmail.com
M: 0417922303
Timeline
Administration /Receptionist Forensic Medicine
NSW Health Pathology
03.2022 - 06.2022
Administration Officer
South West Sydney Local Health District
01.2019 - Current
Funeral Director
Macarthur Lady Funerals
01.2008 - 02.2019