Allivia Rayner

• Managing a frontline team
• Assistanting Service manager with daily jobs
• Exceptional knowledge of ERA power (pentana)
• Service department solely focusing on customer experience due to MSI (surveys)
• preparations of service work orders
• costing/invoicing work orders
• managing time effienctly to ensure customers vehicles are delivered on time
• liaising with clients, management and technicial staff
• Maintaining the highest levels of customer satisfaction
• Conveying all customers concerns and requires to the workshop accurately
• On-sell to customers of current and future maintenance requirements
• managing between 40-60 going through service and repairs daily
• answering and efficently answering questions during phone calls with customers
• Managing and creating bookings for service/diagnostic appointments
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Developed estimates by costing materials, supplies and labor.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
• Handled customer issues with confidence, using problem solving skills to provide effective resolution.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Trained new personnel regarding company operations, policies and services.
• Maintained up-to-date knowledge of product and service changes.
• Delivered excellent customer service, resulting in consistent 89+% customer satisfaction rating.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Equipped with knowledge of mechanical terms

• Assistant sales manager in daily duties, emails, meetings
• Liaising with retail buisnessess selling the opportunity to take on school based traineeship's
• Interviewing students in highschool all over the gold coast who were wanting to take part in school based traineeships
• Searching the best fit of retail employer for the student
• Working closely with Government-Funded Financial Support for Apprenticeship Recruitment agency's such as Busy At Work and Mrael
• Creating sign up appoints ensuring all party's were organized to meet
• Constant liaising with ILO officers at all highschools across Gold Coast
• Keeping high school constantly up to date with new apprenticeships adverts of new retailers

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Reception coverage daily
• Processing meeting requests
• data input of new clients
• document filing, scanning and binding
• finalising invoices
• meeting and greeting clients
• opening of new client matters
• daily banking
• high exposure to excel, microsoft office and powerpoint
• control over securities of clients
• ordering office supplies
• court filing
• Building relationships with all staff and managing partners of the firm

• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Used POS system to process sales, returns, online orders and gift card activations.
• Approached browsing customers to initiate conversations to determine buying preferences.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Employed strategic tactics such as cross-selling and upselling to drive sales.

- Reception duties

- Filing

- Scanning and printing

- Advertising developments

- Preparing seminar powerpoints