Alliyah Newell-Ewen
Newman,Australia
Summary
Detail-oriented professional equipped with customer service expertise and mechanical knowledge from diverse roles. Strong organizational and communication skills complement a commitment to creating positive experiences. Ready to enhance operations and team dynamics with a unique perspective gained from both industry and caregiving.
Overview
8
8
years of professional experience
Work History
Receptionist
Puntukurnu Aboriginal Medial Service
NEWMAN, WA
09.2025 - 12.2025
- Greeted patients and visitors with a warm and welcoming demeanor.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled appointments and maintained accurate patient records in the system.
- Assisted with administrative tasks, including filing and data entry for patient information.
- Maintained cleanliness and organization of the reception area at all times.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
Light Vehicle Mechanic Traineeship
Whaleback Newman
Newman, Australia
02.2020 - 02.2021
- Aending Safe Start meengs everyday.
- Completing take 5's before servicing a vehicle daily.
- Complete pre-starts meeng daily with the team I worked with.
- Completed full car service daily, including oil filter replacement, windscreen washer reservoir fill, tyre pressure check, air filter change, and overall vehicle inspections.
- Replaced headlight globes, enhancing vehicle visibility and safety for drivers.
- Replaced batteries in vehicles to ensure reliable operation.
- Replaced windscreens, ensuring restored safety and visibility for vehicle occupants.
- Ordered vehicle parts for servicing.
Junior Sales Assistant
Newman Newsagency, Gifts & Lottery Centre
Newman
01.2018 - 01.2019
- Delivered exceptional customer service that consistently increased customer satisfaction.
- Demonstrated expertise in lottery processes while efficiently selling lotto tickets.
- Effectively communicated product information to educate and assist customers.
- Processed card and cash payments with accuracy and efficiency.
- Ensured merchandise was well-presented and shelves were fully stocked.
- Managed customer refunds, providing swi resoluons to enhance customer experience.
- Maintained a clean and organized store through diligent cleaning duties.
- Provided mentorship and training to new Junior Retail Sales Assistants, fostering team development.
- Closed the center securely, ensuring safe storage of all items.
- Excelled in handling difficult customers by defusing situaons and offering effecve soluons.
- Covered newsagency operations during staff shortages, ensuring continuous service.
- Complied with Health, Safety, and Environment Policies, maintaining a safe working environment.
- Delivered exceptional customer service, boosting customer loyalty and sales.
- Expertly sold loery ckets, enhancing product knowledge and sales skills.
- Processed transacons efficiently, minimizing wait mes and improving customer sasfacon.
- Trained new team members, fostering a collaborative sales environment.
Education
High school diploma -
ARANMORE CATHOLIC COLLEGE
Perth01-2019
High school diploma -
NEWMAN SENIOR HIGH SCHOOL
Newman01-2018
Certificate III - Sport and Recreation
NEWMAN SENIOR HIGH SCHOOL
Newman01-2018
Senior First Aid Certificate -
NEWMAN SENIOR HIGH SCHOOL
Newman01-2018
Skills
- Front Desk Management
- Front desk operations
- Appointment scheduling
- Call management
- Customer Service
- Customer Experience
- Customer Refunds
- Office Administration
- Scheduling
- Multitasking
- Communication skills
Hobbies and Interests
Playing Netball
Spending quality time with friends and family
Personal Information
Driving License: A Class driver's license
Timeline
Receptionist
Puntukurnu Aboriginal Medial Service
09.2025 - 12.2025
Light Vehicle Mechanic Traineeship
Whaleback Newman
02.2020 - 02.2021
Junior Sales Assistant
Newman Newsagency, Gifts & Lottery Centre
01.2018 - 01.2019
High school diploma -
ARANMORE CATHOLIC COLLEGE
High school diploma -
NEWMAN SENIOR HIGH SCHOOL
Certificate III - Sport and Recreation
NEWMAN SENIOR HIGH SCHOOL
Senior First Aid Certificate -
NEWMAN SENIOR HIGH SCHOOL