Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allouise Anderson

Gold Coast,QLD

Summary

Proven leader in hospitality management, notably at O'reillys Rainforest Retreat, where I spearheaded quality improvements and staff development, enhancing guest satisfaction significantly. Skilled in strategic planning and employee motivation, My approach led to a notable increase in operational efficiency. Expert in health and safety compliance, My tenure is marked by fostering a customer service-focused culture and driving continuous improvement.

Overview

8
8
years of professional experience

Work History

Supervisor

Oreillys Rainforest Retreat
06.2023 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Motivated and trained employees to maximize team productivity.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Managed deep-cleaning projects during low occupancy periods to maintain overall upkeep of hotel rooms and common areas effectively.
  • Enhanced housekeeping efficiency by implementing updated cleaning procedures and equipment usage techniques.
  • Implemented safety protocols for the use and storage of cleaning chemicals, minimizing accidents and incidents on property.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Established and enforced safety protocols and guidelines for staff.
  • Contributed to the development of long-term strategies for continuous improvement within the housekeeping department by staying current on industry trends and incorporating new ideas or technologies where applicable.
  • Collaborated with hotel management to improve the overall guest experience by addressing specific concerns related to housekeeping services.
  • Prioritized safety guidelines and maintained up-to-date knowledge of industry best practices to ensure a hazard-free work environment for staff.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Developed and implemented staff recognition programs to motivate and reward employees.

Housekeeping Supervisor

RAC Ningaloo Reef Resort
06.2022 - 11.2022
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Managed laundry sorting, washing, drying, and ironing.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
  • Adhered to safety protocols by enforcing proper equipment usage.

Night Auditor

RAC Monkey Mia Dolphin Resort
03.2021 - 03.2022
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Housekeeping Supervisor

Abby Beach Resort
08.2020 - 01.2022
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Increased employee performance through effective supervision and training.
  • Worked in all Areas of housekeeping department including, shift supervisor, laundry, Public area AM, PM, Night Audit and Houseman duties

Cleaner Supervisor

Private Properties Australia
06.2019 - 11.2020
  • Ensured consistent high-quality service by conducting regular inspections of completed work areas.
  • Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
  • Consistently met or exceeded performance targets by closely monitoring progress toward goals and adjusting tactics as needed.

Housekeeping Supervisor

RAC Pemberton
03.2019 - 09.2019
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.

Housekeeping Team Leader

Daydream Island Resort & Spa
01.2018 - 11.2018
  • Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Conducted regular room inspections to ensure adherence to brand standards and address any potential issues before they escalated.
  • Evaluated employee performance and developed improvement plans.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Housekeeping Room Attendant

Voyages Ayers Rock Resort
01.2017 - 12.2017
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.

Room Attendant

Mercure Resort
03.2016 - 12.2016
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
  • Utilized strong organizational skills to manage daily housekeeping tasks while meeting strict deadlines.

Education

Coombabah State High School
Coombabah, QLD

Skills

  • Employee Motivation
  • Complex Problem-Solving
  • Processes and procedures
  • Customer service-focused
  • Staff Scheduling
  • Staff Training and Development
  • Health and safety compliance
  • Workload prioritization
  • Quality improvements
  • Staff evaluations
  • Quality Assurance
  • Employee Work Scheduling
  • Customer service focus
  • Supervisory Experience
  • Professional and Courteous
  • Domestic/Airbnb, commercial and hotel experiance
  • Towel Art

Timeline

Supervisor

Oreillys Rainforest Retreat
06.2023 - Current

Housekeeping Supervisor

RAC Ningaloo Reef Resort
06.2022 - 11.2022

Night Auditor

RAC Monkey Mia Dolphin Resort
03.2021 - 03.2022

Housekeeping Supervisor

Abby Beach Resort
08.2020 - 01.2022

Cleaner Supervisor

Private Properties Australia
06.2019 - 11.2020

Housekeeping Supervisor

RAC Pemberton
03.2019 - 09.2019

Housekeeping Team Leader

Daydream Island Resort & Spa
01.2018 - 11.2018

Housekeeping Room Attendant

Voyages Ayers Rock Resort
01.2017 - 12.2017

Room Attendant

Mercure Resort
03.2016 - 12.2016

Coombabah State High School

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Allouise Anderson