Dynamic professional with expertise in credit report analysis and dispute resolution. Proven ability to enhance client relationships and improve service delivery through effective communication and CRM utilization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case investigations Officer
Real Credit Repairers
Gold coast, qld
02.2021 - Current
Guided clients through credit repair processes and services to enhance their understanding and engagement.
Conducted thorough credit report analyses to identify inaccuracies and disputes.
Communicated effectively with clients to gather necessary documentation for repairs.
Coordinated with credit bureaus to ensure timely resolution of disputes.
Documented client interactions and progress updates to ensure accurate tracking and follow-up.
Collaborated with team members to improve service delivery and client satisfaction.
Ensured the security and confidentiality of sensitive information.
Cultivated relationships with key clients and stakeholders to foster trust and long-term collaboration.
New Home Sales Consultant
Plantation Homes
Brisbane, Qld
06.2018 - 05.2020
Guided clients through new home selection process, ensuring personalized service and satisfaction.
Cultivated strong client relationships by effectively addressing individual needs and preferences.
Utilized CRM systems to manage client interactions and track sales progress efficiently.
Presented detailed home features and benefits during consultations and open houses, enhancing client understanding and interest.
Negotiated sales contracts with customers and monitored progress throughout the process.
Performed administrative tasks such as scheduling appointments or processing paperwork.
Supported other team members by providing assistance when needed.
Maintained a comprehensive knowledge of the local real estate market including pricing trends, competitive offerings, and availability of land parcels.
New Home Sales Consultant
Coral Homes
Brisbane, Qld
07.2013 - 05.2018
Guided clients through new home selection process with expertise and personalized service.
Developed strong relationships with clients, addressing their needs and preferences effectively.
Highlighted key home features and benefits during client consultations and open houses.
Managed high-volume displays, creating a welcoming atmosphere for clients.
Leveraged CRM systems to streamline client interactions and monitor sales progress.