Ally Aziz

• Develop end-to-end process of plan development, including system entry, funding allocation, and delegate approval.
• Apply NDIS Legislation and Policy, Operational Guidelines, and internal policies to ensure plans are accurate, compliant, and aligned with reasonable and necessary support principles.
• Communicate clearly and respectfully with participants and their supports, ensuring a person-centred approach and promoting choice and control in the planning process.
• Handle a moderate to high volume of participant plans, ensuring timeliness, accuracy, and alignment with key performance indicators (KPIs) and agency standards.
• Maintain Accurate Records and Data Integrity

• Supporting older and disabled residents with activities of daily living such as bathing, dressing and hygiene.
• Supporting residents who require high-intensity support such as complex bowel care, dysphagia support and urinary catheter support.
• Supporting and assisting residents with food and fluids as required.
• Assisting nursing staff with treatments as directed.
• Observing condition or wellbeing of residents and report any concerns.
• Infection control and prevention.
• Providing safe mobility support to help patients move around personal and public spaces.
• Building strong relationships with clients to deliver emotional support and companionship while providing personal care assistance.

• Advised clients on real estate investment opportunities, property sales, and rental options.
• Provided exceptional customer service, promptly addressing client inquiries, concerns, and providing regular updates throughout sales process.
• Showed properties to prospective buyers and facilitated negotiations to achieve favourable sale terms and conditions on behalf of Clients. Worked calmly under pressure and consistent follow-up to get deals through with both parties.
• Utilised diverse sales techniques including building rapport, needs assessment, qualifications, persuasion, overcoming objections and closing techniques as well as inducing competition to get great results.
• Prepared and delivered market appraisal reports, sales & marketing proposals and REIV legal documents with an eye for detail.

• Assisted in planning, coordinating and managing project activities, ensuring adherence to project plans, budgets and timelines.
• Prepared, analysed and delivered regular project status reports, documenting project progress, milestones achieved, quality of deliverables, budget vs expenses, risks and issues identified.
• Facilitated effective communication among project team members, stakeholders, and vendors to ensure collaboration and alignment.
• Monitored and controlled project expenses against the approved funding by tracking financial data, review cost reports, and assess variances between planned and actual expenditures. If necessary, the management team initiates corrective actions to bring the project back on track in terms of budget compliance.
• Assisted in resource allocation and management by identifying project resource needs, such as human resources, equipment, and materials. Collaborated with project managers to ensure that resources are appropriately assigned, taking into account project timelines, skill requirements, and availability.
• Assisted in risk management efforts by identifying potential risks, assessing their impact, and implementing mitigation strategies.
• Managed project documentation, including meeting minutes, action items, and change requests, ensuring accuracy and accessibility.

Projects include:

• ANZ Bank – Windows deployment to over 20,000 devices across global ANZ locations | Project Budget = $30 million | No of Resource = 40 FTE
• BHP Billiton – Implementation of SAP R4| Project Budget = $200 million | No of Resource = 100 FTE
• Jemena – SAP back-end application for smart meter rollout | Project Budget = $200 million | No of Resource = 250 FTE
• Telstra – Customer Care and Billing (CC&B) | Technical Architecture Budget = $20 million No of Resource = 100 FTE