Summary
Overview
Work History
Education
Skills
Timeline
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ALLY FRASER

Summary

I'm a knowledgeable, results-driven , customer focused management professional with a proven ability to lead teams to success, emphasizing team collaboration, operational efficiency, and achieving measurable outcomes. Known for adaptability and consistently meeting changing organizational needs.

Overview

21
21
years of professional experience

Work History

Manager

Endeavour Group BWS
07.2010 - Current
  • In my time with BWS I've worked across both attached sites and drive thru stores. I've worked at the Rutherford, Kurri Kurri, Cessnock, Aberglasslyn, Singleton and currently at the brand new Huntlee store.
  • I assisted with the opening of the Huntlee store. The businesses first sustainable store.
  • Completed daily opening, closing and administrative tasks for smooth business operations.
  • Shared knowledge and offered guidance to employees and customers.
  • Coached and mentored employees through technical challenges.
  • Educated teams on work priorities while empowering employees to self-organize and make informed decisions.
  • Researched and resolved questions and problems affecting customers, providing timely updates.
  • Monitored expenditures and inventory usage to meet targets with minimal waste and under-budget costs.
  • Performed facility checks to verify cleanliness and customer and team safety.
  • Led training and onboarding programs to assist new hires with meeting targets.
  • Tracked labor, sales, and inventory and managed operations to maximize returns.
  • Managed employee performance through disciplining, coaching and counseling.
  • Greeted customers and made connections. Going above customer expectations.

Customer Service Cashier

Woolworth's
03.2007 - 07.2010
  • In my time with Woolworth's Supermarkets I worked at the Cessnock, Singleton and Rutherford stores.
  • I started as a casual cashier working my way up to be a service supervisor and then went on to be 2ic of the service area. I then completed a 7 month Managers relief.
  • I managed a team of approx 40 team members from casual to permanent positions.
  • Trained new employees on handling transactions, providing quality customer service and adhering to store procedures.
  • Handled cash and card transactions, assisted customers with product refunds and returns. Balanced cash registers to maintain financial accuracy and accountability.
  • Helped Customers find appropriate store locations, services and products.
  • Handled customer complaints and concerns to provide swift resolution and increase customer satisfaction.
  • Answered incoming phone calls to offer information to customers and direct callers.
  • Maintained high customer satisfaction levels by going the extra mile to personalize service, building connections.
  • Greeted customers and helped to create a welcoming atmosphere.
  • Restocked and front-faced shelves with merchandise.
  • Collaborated with team members across different departments.
  • Kept employee and customer areas clean and orderly, using slow periods to tackle routine housekeeping tasks.

Childcare Educator

Singleton Christian Childcare Centre
01.2005 - 12.2006
  • I completed a traineeship obtaining a certificate III in children's services
  • Created positive and inclusive learning environment focused on safety, respect and acceptance.
  • Put together fun lessons to engage children in learning foundational letter and number recognition skills.
  • Built communicative rapport with families and caregivers to promote comprehensive support for each child.
  • Modeled positive and creative problem-solving, encouraging children to work through challenges.
  • Promoted self-esteem and implemented activities to enhance self-worth and development.
  • Prepared and served meals and snacks to meet children's nutritional needs.
  • Checked classroom regularly to identify safety concerns and maintain cleanliness.
  • Arranged daily nap and rest periods to recharge students for afternoon play and additional learning.
  • Worked collaboratively with director, fellow teachers and parents to meet children's needs.
  • Displayed student work around classroom to instill pride.

Sandwich Artist

SUBWAY Restaurants
01.2004 - 01.2005
  • Used different bread types and ingredients to create sandwiches for vegan and non-vegan customers.
  • Followed company guidelines and safe food handling procedures to prepare menu items using recipes.
  • Presented cheerful attitude to clients and assisted customers to customize orders.
  • Worked independently and collaboratively to create sandwiches during peak periods.

Education

Responsible Service of Alcohol Certificate -

Forklift License - undefined

Mental Health First Aider - undefined

Certificate III - Children Services

Move 4 Life Facilitator - undefined

Licensee - BWS Huntlee

Skills

  • Professional and Courteous
  • Managing Operations and Efficiency
  • Task Prioritization
  • Multitasking
  • Risk Management
  • Time Management
  • Employee Coaching and Mentoring
  • Goal Setting
  • Positive Attitude
  • Excellent Communication
  • Reporting and documenting
  • Self Motivation
  • Attention to Detail
  • Performance Management
  • Shift Scheduling
  • Relationship Building

Timeline

Manager

Endeavour Group BWS
07.2010 - Current

Customer Service Cashier

Woolworth's
03.2007 - 07.2010

Childcare Educator

Singleton Christian Childcare Centre
01.2005 - 12.2006

Sandwich Artist

SUBWAY Restaurants
01.2004 - 01.2005

Forklift License - undefined

Mental Health First Aider - undefined

Certificate III - Children Services

Move 4 Life Facilitator - undefined

Licensee - BWS Huntlee

Responsible Service of Alcohol Certificate -

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ALLY FRASER