Ally Groves
Colac
Summary
Dedicated & Empathetic professional with a diverse background in disability support, team leadership, administrative tasks, and customer service.
Experienced House Supervisor skilled in rostering, reporting, medication management, and conducting team meetings. Possesses firsthand knowledge in supporting family members with autism and spina bifida, coupled with a sincere dedication to advocating for client welfare and overall wellbeing.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Colac Otway Disability Accomodation
10.2022 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting participants.
- Supported participants in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Facilitate community engagement by assisting participants to attend appointments, activities and social outings
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Monitored and administered medications, and tracked behaviours to keep house supervisor well-informed.
- Maintained detailed journals of patient progress, documentation of services and case notes.
House Supervisor
Colac Otway Disability Accomodation
02.2024 - 03.2025
- Managed staff rosters, ensuring appropriate coverage and shift planning
- Led and facilitated staff meetings to ensure clear communication and team alignment
- Prepared and submitted end-of-month reports, service provision reports, RIDS reports & weekly medication audits.
- Oversaw medication management, including reporting and documentation through the PRODA database.
- Provided ongoing client support, advocating for individual needs and goals
- Worked closely with families, support coordinators, and allied health professionals (e.g. physiotherapists, behavioural therapists) to deliver person-centered care
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Kept accurate records for client files and handled related paperwork.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Facilitated family meetings to discuss patient care plans.
- Managed household financial responsibilities including budget, expenses and income
Scoop N Weigh
Prolife Foods
10.2018 - Current
- Clean & maintain the Scoop n Weigh stand to food safety standards
- Refill & rotate stock to ensure freshness and compliance
- Process and submit stock orders
- Complete regular stocktakes
- Contribute to an organized, customer-friendly store environment
- Assisted customers with price checking products and finding requested items in department.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Ensured accurate pricing of products by regularly checking price tags against current promotions or markdowns.
- Handled customer inquiries, addressing concerns with professionalism, empathy, and politeness.
- Promoted a safe shopping environment by adhering to food safety standards when handling perishable items.
Cinema Attendant
Reading Cinemas
- Greeted Customers and provided assistance with ticket purchases and session information
- Operated point-of-sale systems, including cash and EFTPOS transactions
- Prepared and served food and beverages, including popcorn, drinks and snacks
- Worked collaboratively in a fast paced team environment
- Helped ensure a positive, safe and welcoming atmosphere for all guests
- Provided accurate directions to theater locations, ensuring smooth traffic flow throughout the cinema complex.
- Addressed guest concerns professionally, resolving issues swiftly while maintaining a positive attitude.
Farm Worker
Family Farm
- Carried out tasks such as feeding animals, maintaining fences & property upkeep
- Operated Machinery
- Worked independently, in all weather, building resilience and time management skills
- Developed strong problem-solving and practical thinking in fast paced environments
- Applied disinfectant solutions and used shovels and water hoses to thoroughly clean animal pens.
- Provided excellent animal welfare by ensuring access to clean water sources, adequate shade or shelter, and comfortable living conditions at all times.
- Milked 200 + cows using milking machinery.
Sales Assistant
A Little Birdie Told Me So
01.2021 - 01.2023
- Provided excellent customer service, offering styling advice and personalized assistance
- Maintained a clean, organized and appealing store layout and product displays
- Operated cash register to complete cash, check and credit card transactions.
- Managed fitting rooms, ensuring a smooth customer experience
- Opened and closed cash registers by balancing tills and making deposits.
- Build strong customer relationships, encouraging return visits and loyalty
- Demonstrated excellent multitasking skills during busy periods while maintaining a high level of customer service at all times.
- Resolved customer complaints professionally, ensuring a satisfactory outcome for both parties involved.
- Handled returns and exchanges efficiently, maintaining a positive relationship with customers.
Education
Bachelor of Education - Primary
Deakin University
01.2008
Skills
- Collaborative teamwork
- Ability to adjust to new challenges
- Strong work ethic
- Strong attention to detail
- Problem-solving
- Leadership
- Active listening
- Emotional Intelligence
- Empathy
- Time management
- Friendly, positive attitude
Certification
- Cert III Community Services, Colac ACE 2011 - 2012
- Cert IV Disability, South West Tafe Colac 2021 - 2022
Hobbies and Interests
Spending time with family, Being outdoors and going for bush walks, Playing sports, Reading, Photography, Baking
Timeline
House Supervisor
Colac Otway Disability Accomodation
02.2024 - 03.2025
Disability Support Worker
Colac Otway Disability Accomodation
10.2022 - Current
Sales Assistant
A Little Birdie Told Me So
01.2021 - 01.2023
Scoop N Weigh
Prolife Foods
10.2018 - Current
Cinema Attendant
Reading Cinemas
Farm Worker
Family Farm
Bachelor of Education - Primary
Deakin University
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