Alkyra (Ally) Laurens
Bushland Beach,QLD
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Swimming Instructor/Receptionist
Kylie's Swim School
04.2023 - Current
- Organized and taught swimming lessons to children aged 3 to 12 years.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Took notes strengths and weaknesses of each child in class to track progress.
- Collaborated with colleagues to develop comprehensive swim programs for participants of all ages and skill levels.
- Increased class engagement with interactive activities and games focused on various swimming techniques.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Owner/Babysitter
Ally's Babysitting
12.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Communicated with parents regarding children's progress and development, raising any issues.
Customer Service Cashier
BP Rollingstone
06.2021 - 02.2023
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
Education
High School Certificate -
St Margaret Mary's College
Townsville, QLD11.2023
Skills
- Marketing and promotion
- Strong communication
- Parental communication
- Feedback provision
- Administrative Support
- Scheduling
- Business Management
- Customer Relations
- Marketing
- Routine Management
Timeline
Swimming Instructor/Receptionist
Kylie's Swim School
04.2023 - Current
Owner/Babysitter
Ally's Babysitting
12.2022 - Current
Customer Service Cashier
BP Rollingstone
06.2021 - 02.2023
High School Certificate -
St Margaret Mary's College
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