ALLY MANUEL
Greenway,Australia
Summary
Highly organised Executive Assistant with notable experience in managing complex calendars, coordinating travel, and overseeing high-level meeting preparation. Strong administrative skills including proficiency in MS Office Suite. Proven ability to handle sensitive information with discretion and maintain confidentiality. Demonstrated success in improving organisational processes, enhancing productivity, and implementing strategic solutions for efficiency.
Overview
7
7
years of professional experience
Work History
Executive Assistant to the Deputy Secretary
Department of Social Services
Greenway, Australia
05.2025 - Current
- Organised and managed complex meetings, inboxes and travel arrangements for the Deputy Secretary.
- Prepared meeting agendas and documented minutes for various committees and meetings.
- Assisted in drafting correspondence and reports
- Coordinated travel arrangements and logistics for departmental events and meetings.
- Trained new administrative staff on department procedures and systems.
- Balanced high-priority issues with professional administrative discretion.
- Acted as a liaison between the executives and internal and external stakeholders
- Key Contact Officer for the Families and Communities Executive Office.
- Managed the expenses and acquittals for the Deputy Secretary.
Executive Assistant l Executive Support Officer
The Department of Social Services
Greenway, Australia
10.2024 - 04.2025
- Providing high-level support to the Group Manager and Social Impact Investing Executive Director through efficient inbox and calendar management.
- Collaborating closely with the Executive Officer and Stream Executive Offices to ensure coordination and alignment across the Department.
- Key Contact Officer for the Community Policy and Engagement Group.
- Managing workflow and coordination for the Community Policy and Engagement Group and the Social Impact Investing Unit.
- Organising and coordinating travel arrangements for the Group Manager.
- Coordinating comprehensive briefs across Groups in advance of meetings.
- Quality assuring and collating briefs via the Parliamentary Document Management System.
Executive Assistant to the Group Manager
The Department of Social Services
Greenway, Australia
01.2023 - 09.2024
- Providing high-level support to the Group Manager through efficient inbox and calendar management.
- Assisting the Executive Officer with managing the workflow and taskings from the Group inbox.
- Key Contact Officer for the Community Policy and Engagement Group.
- Maintaining the office performance through stationary orders and work-station assessments.
- Organising travel and accommodation for the Group Manager.
- Providing services for stakeholders such as guest WI-FI, guest car parking, and catering.
Department Manager
H&M
Canberra City, ACT
10.2018 - 12.2022
- Supervised daily store operations and ensured a positive customer experience.
- Managed staff schedules and delegated tasks to optimise team performance.
- Trained new employees on company policies and best practices for service.
- Coordinated inventory management and restocking to maintain product availability.
- Implemented visual merchandising strategies to enhance store presentation.
- Followed safety protocols and company processes and procedures.
- Conducted regular performance reviews to monitor progress of individual employees.
- Managed budgets effectively by making sure costs stayed within allocated limits.
Education
Year 12 Certificate -
Canberra College
Canberra, ACT12-2017
Year 10 Certificate -
St Clare's College
Canberra, ACT12-2015
Skills
- Meeting coordination
- Calendar management
- Document preparation
- Travel logistics
- Expense management
- Stakeholder engagement
- Effective communication
- Staff management
- Proofreading
- Strategic planning
Software Skils
- Microsoft Outlook
- Microsoft Teams
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- ARC
- PDMS
- Corrigo
- Serraview
- Expense8
Reference #1
Letitia Hope l Deputy Secretary
Department of Social Services
Current Supervisor
0438 167 849
letitia.hope@dss.gov.au
Reference #2
Chris D'Souza l Group Manager
Department of Social Services
Former Supervisor
0434 664 342
chris.d'souza@dss.gov.au
Timeline
Executive Assistant to the Deputy Secretary
Department of Social Services
05.2025 - Current
Executive Assistant l Executive Support Officer
The Department of Social Services
10.2024 - 04.2025
Executive Assistant to the Group Manager
The Department of Social Services
01.2023 - 09.2024
Department Manager
H&M
10.2018 - 12.2022
Year 12 Certificate -
Canberra College
Year 10 Certificate -
St Clare's College