Summary
Overview
Work History
Education
Skills
Timeline
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ALLY MATAAFA

FRANKSTON,Australia

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

20
20
years of professional experience

Work History

Company Owner

Truly Clean
04.2020 - Current
  • Managed twelve employees by supervising daily tasks.
  • Oversaw daily business operations and financial decisions to drive profitability and growth.
  • Developed long-term relationships with key clients, vendors and service providers.
  • Negotiated contracts with vendors and service providers to secure favorable terms of service.
  • Hired, trained and managed staff to cultivate productive and efficient workforce.
  • Built loyal account base and long-term business relationships with accounts.
  • Resolved customer service issues with timely and professional resolutions.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Assisted in recruiting, hiring and training of team members.
  • Aligned branding initiatives and sales strategies with client goals.
  • Motivated employees to consistently improve performance through company-wide incentive plans.
  • Supported company goals through careful reinvestment of profits.

Warehouse Administrator/Pick Packer

Velogear
01.2018 - Current
  • Creating manifests using Australian Post system in Ready to Ship, shipping and creating shipment consignment notes, updating stores, removing completed shipments and transferring orders for shipment
  • Creating e-parcel consignment notes for Aus Express, Aus Local, New Zealand Express, and New Zealand local
  • Receiving and checking that all inwards goods are correct
  • Retrieving customer orders and sending out any back orders as needed
  • RF Scanning and picking and packing orders for the 3 runs as needed

Case Manager

Ministry of Social Development
01.2015 - 01.2017
  • Provided front line support to clients looking to obtain unemployment benefits, emergency housing, and financial assistance as per their eligibility
  • Conducted client assessments, identified barriers to employment and provided tailored support to overcome those through job search activity, training and work experience opportunities
  • Managed client work and income needs and inquiries, ensured the full provision of income support as per eligibility and development of a plan of action and services to create opportunity and reach agreed on goals
  • Reviewed client plans, recorded all activity and progress in line with contractual expectation, policies and procedures
  • Conducted cold calls and sourced employers that require staff for positions suitable for our job seekers
  • Developed strong relationships with employers to gain suitable employment opportunities for job seekers
  • Provided post placement and pre-employment support for job seekers
  • Contributed to the success of the region and service centre performance through team contribution and individual commitment and high performance

Pastry Chef

Wilder & Hunt
01.2014 - 01.2015
  • Assisted with the operations and pastry section of the kitchen while working closely with the Executive Chef to plan production and develop seasonal offerings
  • Responsible for creating high-quality pastry dishes with standard recipes and presentations to maintain quality standards and consistency of products offered
  • Assisted in the production and maintenance of par stocks of pastry and dessert with proper rotation of products and maintained the highest cleanliness and hygiene standard in the pastry and bakery sections
  • Managed day to day operations of the pastry and bakery section of the kitchen
  • Prepared a wide variety of goods such as cakes, cookies, pies, and bread following traditional and modern recipes
  • Developed and designed new ideas and items for Pastry Kitchen and ensured quality throughout the dessert offerings
  • Regulated temperature ovens, conducted and recorded food temperature checks and followed proper food handling procedures to ensure product safety for all customers
  • Checked the quality of raw and cooked food products to ensure food quality and safety standards are met

Sales Representative

Fuji Xerox
01.2005 - 01.2009
  • Operated switchboard, handled incoming calls and other communication technologies and provided customers with product and service information to convert inquiries into sales
  • Delivered a high level of customer service to customers to both maintain and extend the relationships for future business opportunities
  • Maintained Database by entering accurate data entry and continuously improved quality of service provided through offering exceptional customer service and following organisation standards

Education

High School Diploma -

NZMA
Auckland New Zealand
06-2004

Skills

  • Recruiting and training
  • Policy and procedure implementation
  • Staffing
  • Innovation management
  • Small business operations
  • Staff hiring
  • Entrepreneurial leadership

Timeline

Company Owner

Truly Clean
04.2020 - Current

Warehouse Administrator/Pick Packer

Velogear
01.2018 - Current

Case Manager

Ministry of Social Development
01.2015 - 01.2017

Pastry Chef

Wilder & Hunt
01.2014 - 01.2015

Sales Representative

Fuji Xerox
01.2005 - 01.2009

High School Diploma -

NZMA

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ALLY MATAAFA